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Dynamics AX, ERP Outsourcing and Managed Services by OneNeck IT Services
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2. OneNeck Vendor Showcase Dynamics AX / ERP Outsourcing and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support
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7. Scale and Complexity of Operations Introducing OneNeck Service Desk tickets per year 48,000 71 % of issues resolved by the Support Center 37 Operating Systems instances supported 344 ERP Environments supported 85 % of issues resolved in 1 day or less
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9. Customer Profile “ Sunny Delight recently implemented Microsoft's Axapta (Dynamics AX) application with the help of OneNeck. We were most impressed with their ability to deliver SunnyD's infrastructure and ERP environments in our highly complex and fast paced implementation model. OneNeck continues to demonstrate a commitment to the success of our business by providing us with flexible implementation and support models.” Services Provided by OneNeck Provided Services Mike Kennedy DIRECTOR, GLOBAL INFORMATION TECHNOLOGY SOLUTIONS Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
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18. Customer Profile t "We are pleased to extend our relationship with OneNeck. Their breadth of capabilities and customer-centric delivery model makes them a perfect fit for Targus. Through our outsourcing agreement, we will be able to focus on our core business objectives while OneNeck manages the day-to-day operations of our global enterprise systems environment.” Mark See CHIEF INFORMATION OFFICER Services Provided by OneNeck Provided Services Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
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26. Customer Profile “ OneNeck is an ideal partner for Skanska. OneNeck’s focus on customized managed services provides us with capabilities that are world-class, yet very cost effective. They are the clear leader in providing highly-tailored J.D. Edwards application management to global businesses. Chris Stockley CHIEF INFORMATION OFFICER Services Provided by OneNeck Provided Services Provided Services Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
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34. Dynamics AX / ERP Outsourcing and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support A copy of this presentation will be sent to you via email. For more information about OneNeck IT Services: Phone: (480) 315-3000 Email: Info@OneNeck.com Website: www.OneNeck.com
De Wet welcomes everyone and starts presentation after introduction by user group
We classify ourselves as Outsourcing experts for the Mid Market Define Mid Market as companies with annual revenue of 100million to 1 billion The Gartner Group Classifies OneNeck as an Application Outsourcer The Gartner Group is one of the top analyst research firms covering technology OneNeck has been managing and Hosting JDE Environments for over 5 years EnterpriseOne CNC’s 32 years of experience World Administrators have over 50 years Experience OneNeck Supports many versions on various platforms Many Service offering including Remote JDE Application Support “ Outsourcing experts for the mid-market” Application Outsourcer Dynamics AX - Premier Microsoft Gold Certified Partner Hosts largest North America Dynamics AX Environment Baan – The largest Baan outsourcer with the largest Baan talent pool in North America JD Edwards – One of the largest JD Edwards outsourcers in the world, successfully managing JDE operations for tens of thousands of users worldwide
De Wet: Introduce Mike Kennedy (read Bio) Mike takes it from here: Sunny D’s goal – “Delight” customers by being the leading producer of juice-based drinks that kids love and mom’s are proud to serve Sunny D signed a 5 year contract with OneNeck in September 2005
Despite being carved out of Procter & Gamble, SunnyD was missing the entire IT infrastructure P&G ran SunnyD on a highly customized solution platform tightly integrated with the rest of its operations (new platform required) As a new company, SunnyD would have to implement new, enterprise-wide, Operational and Business Systems Finance systems had to be live on the date of transaction closure with P&G Best Solution – Outsource IT operations
Sunny D only had 2 in-house IT staff at the time Building in-house system would be too costly and not feasible considering the deadlines and human-resource constraints within which the company had to perform OneNeck chosen because of its positive reputation as an outsourcer and understanding of SunnyD’s needs The Goal – To build a global IT infrastructure and implement an ERP system within one year First Order of Business – Define the shape of the ERP backbone and implement within these guidelines: Mitigation of Risk Overall price performance
De Wet: Introduce Mark See (read Bio) Mark takes it from here: Targus commenced its contract with OneNeck in 1997
Targus wanted to centralize its IT environment without creating a traditional IT department Eliminate paper and manual processing systems Tighten visibility to and management of its supply chain Create a global communications environment Shorten the time to close its monthly financials
Now, seven years later, OneNeck remains Targus’ IT outsourcing partner and continues to help the company’s IT environment support its growth and expansion efforts
De Wet: Introduce Chris Stockley (read Bio) Chris takes it from here
After acquiring numerous companies in the previous 12 years, Skanska was charged with migrating all the companies onto the J.D. Edwards application platform. Initially, Skanska hired a number of highly trained conversion and migration specialists Knowing it would be difficult to retain this caliber of IT professionals, it became clear that direct hiring wasn’t the best solution They desired to have their IT team spend its time in areas that supported Skanska’s core functions, not day-to-day IT management
Flexibility in human and technical resources which they needed Demonstrated skills in complex J.D. Edwards environments Cultural and relationship alignment with their outsourcer were key factors to success
Even before the contract was signed, OneNeck shifted gears to “How can we help?” and began transition planning OneNeck usually hosts applications and co-locates hardware in its own data center; however, they crafted a customized solution for Skanska in an out-of-state datacenter facility This solution, comprised of manpower and overlapping responsibilities, met Skanska’s needs while retaining the layers of control essential to OneNeck’s successful management of the environment
Skanska was able to meet an aggressive deployment schedule Skanska and OneNeck have blended very well, enabling them to act like a single organization Great sense of partnership, even to the point where OneNeck can critique their own work without fear of a negative impact on their relationship with Skanska “ Overall, OneNeck has provided a consistently superior experience to Skanska” Skanska 2006 IT Vendor of the Year
De Wet begins panel questions Customer Panel Questions: 1. What differentiates OneNeck from their competitors? 2. What aspects of the relationship with OneNeck do you find to be most valuable? 3. In what ways does OneNeck serve as an extension of your IT department? 4. How does partnering with OneNeck help your company achieve their strategic business goals? 5. What components of the solution design provided by OneNeck do you believe to be the most beneficial to your organization?
