The presentation was shared at SITA's 2013 annual Air Transport IT Summit in Brussels. For more information, visit http://oran.ge/1pGfCmm

1. Contact Center On Demand
Air Transport IT Summit 2013
Brussels
18-20 June 2013
new experience for customer contacts

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an innovative and performing service
* available at later stage
email
Web call back*
telephony
chat

3. 3
ATI contact center needs
to support the Air Transport Industry challenges
our offer
 quick start
 scalable turnkey solution
 worldwide 24/7 support
 powerful and consistent portal
high volume of customer
contacts
different channels
good quality of service
no heavy investment
focus on core business
turnkey solution
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4. a few words about Contact Center on Demand
overview
 virtual multichannel contact center solution
 hosted and operated by Orange Business Services
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2 benefits
 quick rollout
 flexible and scalable
 cloud-based solution
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5. 5
 flexibility
– agents located in one
or many countries
– cloud based solution
– scalable package
– no hardware on
customer premises
 optimization
– customized solution
– agents focus their attention to handle calls
 smooth collaboration between agents
– same admin tools for everyone
a virtual contact center adapted to all organizations

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main benefits
turnkey solution that
requires no hardware
investment on site
one single point of contact
during the service rollout
and operational phases
benefit from the latest
technological
advances
concentrate on your
core business
hosted, secured and
managed by
Orange Business Services
a rapid-rolloutIP-based infrastructure

7. 7
premium quality of service
 clear indicators
 contractual recovery time
 minimum service downtime
service level
agreement
 Orange Business Services network
 data secured 24/7
 incident managed 24/7 worldwide
 backup servers and daily backups
 restricted access to the premises
infrastructure is
highly secured
and certified
 training by our teams
 full support
assistance
from design to
operation

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thank you
Learn more our partnership with SITA: oran.ge/SITA
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