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State of the Business Owner 2012
  Marketing & Technology Accelerators

                          Accelerators Webinar
                              July 12, 2012


                     Presented by:
     Cameron Madill, President and Founder, Synotac
       Jed Bickford, Director of Marketing, EMyth

     333 SW Fifth Avenue, Suite 350 | Portland, OR 97204 | 800-620-0307 | www.synotac.com
                                  © Synotac Design, LLC 2012
Presenters

  Cameron Madill                                     Jed Bickford




   President & Founder,                          Director of Marketing,
         Synotac                                         EMyth




                 For Guides & Additional Resources
                     www.stateoftheowner.com
Webinar Questions & Comments


Twitter Hashtag: #sobo2012

GoToWebinar chat




          For Guides & Additional Resources
              www.stateoftheowner.com
Background



For Guides & Additional Resources
    www.stateoftheowner.com
State of the Business Owner
Goal: Learn about the success factors helping
small and midsize businesses succeed in 2012




  Research gathered from a study of 802 business owners in early 2012
          see the full research report at stateoftheowner.com

                            KEY #2 - ACCELERATORS

                    For Guides & Additional Resources
                        www.stateoftheowner.com
The Planner and The Pessimist




    Businesses owned by Planners...
       Grew faster in 2011
       Had higher annual revenues
       Were more profitable
       Were more optimistic about 2012
                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
The Three Keys to the Growth Engine


Fundamentals           Accelerators                People




                       KEY #2 - ACCELERATORS

               For Guides & Additional Resources
                   www.stateoftheowner.com
Accelerators:
Marketing & Technology



     For Guides & Additional Resources
         www.stateoftheowner.com
"Half the money I spend on marketing is
wasted; the trouble is I don't know which half."
                          - John Wanamaker




                      KEY #2 - ACCELERATORS

              For Guides & Additional Resources
                  www.stateoftheowner.com
4 out of every 5 dollars spent on marketing by
  small and midsize companies are wasted




                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
KEY #2 - ACCELERATORS

For Guides & Additional Resources
    www.stateoftheowner.com
"Because the purpose of business is to create
a customer, it has only two basic functions:
marketing and innovation....marketing is the
distinguishing, unique function of the
business."
                               - Peter Drucker


                      KEY #2 - ACCELERATORS

              For Guides & Additional Resources
                  www.stateoftheowner.com
A Tale of Two Entrepreneurs




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Greg Crabtree




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Business Owner #2




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
A Tale of Two Entrepreneurs




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Marketing &
Technology Research



    For Guides & Additional Resources
        www.stateoftheowner.com
What do you do?




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
Critical Marketing Questions
1. WHO does your marketing implementation?

2. HOW MUCH do you budget for marketing?

3. HOW do you decide what to do and monitor
   results?



                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
Primary Marketing Resource




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Marketing Budgets
The size of the marketing budget did not have a
substantial impact on growth rates.

The average budget was 5.9%, and we found a
range of budget sizes at all growth rates.

Takeaway: Spend what is right for your
business to reach your objectives.
                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
Marketing Planning & Monitoring
Do you have a marketing plan that you revisit at
least quarterly to evaluate results?




                      KEY #2 - ACCELERATORS

              For Guides & Additional Resources
                  www.stateoftheowner.com
Marketing and Planners
Only 35% of respondents had a marketing plan they evaluated at least
quarterly.




                              KEY #2 - ACCELERATORS

                      For Guides & Additional Resources
                          www.stateoftheowner.com
Last Website Redesign




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Percentage of leads from digital




                   KEY #2 - ACCELERATORS

           For Guides & Additional Resources
               www.stateoftheowner.com
How to Use Technology to
 Accelerate Your Growth




      For Guides & Additional Resources
          www.stateoftheowner.com
It can measure business results,
leading to insights and opportunities




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
It can measure business results,
leading to insights and opportunities
 IF you know why those numbers
  matter and how to change them



                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
It can give you access to prospects
    you could not afford to reach




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
It can give you access to prospects
     you could not afford to reach
    IF you understand who your
prospects are and what problem
         you solve for them


                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
Great Companies and Innovation




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Monitor Your Results
     Effectively


    For Guides & Additional Resources
        www.stateoftheowner.com
Measurement and Success
Businesses that monitor their lead generation
and website analytics outperformed those that
did not:


- They grew 20% faster in 2011
- They are twice as optimistic about 2012
- They generated 30% more revenue overall




                               KEY #2 - ACCELERATORS

                       For Guides & Additional Resources
                           www.stateoftheowner.com
Why Does Measurement Fail?

1. Don’t setup meaningful goals because you
don't know benchmarks
(what’s realistic and possible)

2. Don’t know how to improve what you are
measuring
(access to resources)

                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
"Insanity: doing the same thing over and over
again and expecting different results"
   Albert Einstein

                      KEY #2 - ACCELERATORS

              For Guides & Additional Resources
                  www.stateoftheowner.com
Educate Your
 Customers


For Guides & Additional Resources
    www.stateoftheowner.com
Reaching customers before they
decide to buy




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
What do those 97%
want to hear about?



            KEY #2 - ACCELERATORS

    For Guides & Additional Resources
        www.stateoftheowner.com
Product data vs. market data
As soon as you start talking about product data,
97% of the audience stops listening and you
lose permission to keep marketing to them.




                      KEY #2 - ACCELERATORS

              For Guides & Additional Resources
                  www.stateoftheowner.com
Examples
3 reasons you need to buy a super computer VS.
How top research labs increase productivity without buying anything

5 ways a logistics company can improve your supply chain VS.
Free online tool to calculate the easiest way to route products to Asia

4 ways that a translation company saves you money VS.
Use our free reading level calculator to reduce translation costs and increase
accuracy




                                KEY #2 - ACCELERATORS

                        For Guides & Additional Resources
                            www.stateoftheowner.com
Educational Marketing




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
Focusing on your customers' needs
 before they are ready to buy allows
you to build a relationship before they
         start price shopping



                   KEY #2 - ACCELERATORS

           For Guides & Additional Resources
               www.stateoftheowner.com
Stephens Margolin




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
Stephens Margolin




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
Stephens Margolin




                 KEY #2 - ACCELERATORS

         For Guides & Additional Resources
             www.stateoftheowner.com
The Digital Marketing
     Ecosystem


    For Guides & Additional Resources
        www.stateoftheowner.com
The Digital Marketing Ecosystem




                  KEY #2 - ACCELERATORS

          For Guides & Additional Resources
              www.stateoftheowner.com
4 out of every 5 dollars spent on marketing by
  small and midsize companies are wasted




                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com
Marketing and Planners
Only 35% of respondents had a marketing plan they evaluated at least
quarterly.




                              KEY #2 - ACCELERATORS

                      For Guides & Additional Resources
                          www.stateoftheowner.com
POLL



        KEY #2 - ACCELERATORS

For Guides & Additional Resources
    www.stateoftheowner.com
Accelerators Resources

Free Resources: synotac.com/resources

Trainings: synotac.com/trainings

Assessments & Services: synotac.com/services



                     KEY #2 - ACCELERATORS

             For Guides & Additional Resources
                 www.stateoftheowner.com

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State of the Business Owner Accelerators Webinar, July 12

  • 1. State of the Business Owner 2012 Marketing & Technology Accelerators Accelerators Webinar July 12, 2012 Presented by: Cameron Madill, President and Founder, Synotac Jed Bickford, Director of Marketing, EMyth 333 SW Fifth Avenue, Suite 350 | Portland, OR 97204 | 800-620-0307 | www.synotac.com © Synotac Design, LLC 2012
  • 2. Presenters Cameron Madill Jed Bickford President & Founder, Director of Marketing, Synotac EMyth For Guides & Additional Resources www.stateoftheowner.com
  • 3. Webinar Questions & Comments Twitter Hashtag: #sobo2012 GoToWebinar chat For Guides & Additional Resources www.stateoftheowner.com
  • 4. Background For Guides & Additional Resources www.stateoftheowner.com
  • 5. State of the Business Owner Goal: Learn about the success factors helping small and midsize businesses succeed in 2012 Research gathered from a study of 802 business owners in early 2012 see the full research report at stateoftheowner.com KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 6. The Planner and The Pessimist Businesses owned by Planners... Grew faster in 2011 Had higher annual revenues Were more profitable Were more optimistic about 2012 KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 7. The Three Keys to the Growth Engine Fundamentals Accelerators People KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 8. Accelerators: Marketing & Technology For Guides & Additional Resources www.stateoftheowner.com
  • 9. "Half the money I spend on marketing is wasted; the trouble is I don't know which half." - John Wanamaker KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 10. 4 out of every 5 dollars spent on marketing by small and midsize companies are wasted KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 11. KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 12. "Because the purpose of business is to create a customer, it has only two basic functions: marketing and innovation....marketing is the distinguishing, unique function of the business." - Peter Drucker KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 13. A Tale of Two Entrepreneurs KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 14. Greg Crabtree KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 15. Business Owner #2 KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 16. A Tale of Two Entrepreneurs KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 17. Marketing & Technology Research For Guides & Additional Resources www.stateoftheowner.com
  • 18. What do you do? KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 19. Critical Marketing Questions 1. WHO does your marketing implementation? 2. HOW MUCH do you budget for marketing? 3. HOW do you decide what to do and monitor results? KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 20. Primary Marketing Resource KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 21. Marketing Budgets The size of the marketing budget did not have a substantial impact on growth rates. The average budget was 5.9%, and we found a range of budget sizes at all growth rates. Takeaway: Spend what is right for your business to reach your objectives. KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 22. Marketing Planning & Monitoring Do you have a marketing plan that you revisit at least quarterly to evaluate results? KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 23. Marketing and Planners Only 35% of respondents had a marketing plan they evaluated at least quarterly. KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 24. Last Website Redesign KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 25. Percentage of leads from digital KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 26. How to Use Technology to Accelerate Your Growth For Guides & Additional Resources www.stateoftheowner.com
  • 27. It can measure business results, leading to insights and opportunities KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 28. It can measure business results, leading to insights and opportunities IF you know why those numbers matter and how to change them KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 29. It can give you access to prospects you could not afford to reach KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 30. It can give you access to prospects you could not afford to reach IF you understand who your prospects are and what problem you solve for them KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 31. Great Companies and Innovation KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 32. Monitor Your Results Effectively For Guides & Additional Resources www.stateoftheowner.com
  • 33. Measurement and Success Businesses that monitor their lead generation and website analytics outperformed those that did not: - They grew 20% faster in 2011 - They are twice as optimistic about 2012 - They generated 30% more revenue overall KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 34. Why Does Measurement Fail? 1. Don’t setup meaningful goals because you don't know benchmarks (what’s realistic and possible) 2. Don’t know how to improve what you are measuring (access to resources) KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 35. "Insanity: doing the same thing over and over again and expecting different results" Albert Einstein KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 36. Educate Your Customers For Guides & Additional Resources www.stateoftheowner.com
  • 37. Reaching customers before they decide to buy KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 38. What do those 97% want to hear about? KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 39. Product data vs. market data As soon as you start talking about product data, 97% of the audience stops listening and you lose permission to keep marketing to them. KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 40. Examples 3 reasons you need to buy a super computer VS. How top research labs increase productivity without buying anything 5 ways a logistics company can improve your supply chain VS. Free online tool to calculate the easiest way to route products to Asia 4 ways that a translation company saves you money VS. Use our free reading level calculator to reduce translation costs and increase accuracy KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 41. Educational Marketing KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 42. Focusing on your customers' needs before they are ready to buy allows you to build a relationship before they start price shopping KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 43. Stephens Margolin KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 44. Stephens Margolin KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 45. Stephens Margolin KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 46. The Digital Marketing Ecosystem For Guides & Additional Resources www.stateoftheowner.com
  • 47. The Digital Marketing Ecosystem KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 48. 4 out of every 5 dollars spent on marketing by small and midsize companies are wasted KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 49. Marketing and Planners Only 35% of respondents had a marketing plan they evaluated at least quarterly. KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 50. POLL KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com
  • 51. Accelerators Resources Free Resources: synotac.com/resources Trainings: synotac.com/trainings Assessments & Services: synotac.com/services KEY #2 - ACCELERATORS For Guides & Additional Resources www.stateoftheowner.com