A summary presentation of the Radical Redesign concept by Peter Butler

1. Radical Redesign A Refreshing Alternative to Business Improvement www.radicalredsesign.co.uk

3. Take a traditional approach perhaps one or more of these actions: Redundancy Higher targets Longer hours Reduced prices Decrease expenditure (advertising training etc...) Question: do any of these change the system?

4. Acknowledgement to John Seddon & Vanguard Consulting adapted from the "Systems Thinking Model". Customer perspective What do they want, how do we get it to them? What matters & co-operate? Integrated with work Capability, variation: Related to purpose Learn through action on the system Intrinsic Normal approach Radical Redesign Do what the boss says View of the work Silo mentality Plan Contractual Attitude to customers & suppliers Separated from work Layout of work Output, targets, standards & budgets My managers job Manage budgets & manage people The way I do things I get paid and you tell me to do it this way Why do I do this?

5. If you keep doing what you've always done, you'll always get what you always got!!! Do something different do something radical www.radicalredesign.co.uk If your customers matter treat them like they matter www.radicalredesign.co.uk

6. A parting thought…. It’s the system…. Stupid!!!