18. Promote cohesion & enable motivation
• Qualified feedback!
• Share big picture & vision!
• Feedback culture!
• Team building!
• Deal with hygiene factors (Herzberg)!
• Deal with bad apples!
• Coaching for individual blockers
19
Herzberg’s Two-Factors theory
Felps et al. - How, when and why bad apples spoil the barrel
20. Learn to reflect
• Time available!
• Facilitation!
• Environment: Failure
=> Learning opportunity
21
21. Team:Typical Plan
22
Initiating Agility Installing Agility Perfecting Agility
Basic Agile Training
Team Coaching
1-to-1 Coaching (where needed)
Team
Individuals
Technical Trainings
Project Meetings Facilitation:
Retrospectives, Planning, ...
Building Communities of Practice
Team Building, Hackatons, Open Spaces, ...
Engineering practices mentoring
Advanced Agility
Topics
ScrumMaster and
Product Owner
Organisation
Team
Individuals
Perfecting
AgilityInstalling
Agility
Stabilising
Processes +
Initiating
Agility
Time
Training
Coaching
Facilitating
Mentoring
24. Leadership: Organisational Trait
25
O’Toole & Pasternak,“When Leadership is an organisational trait”
Wimmer,“Führung und Organisation - zwei Seiten ein und
derselben Medaille”!
28. SMs and POs:Typical Plan
29
ScrumMaster and Product Owner individual coaching
ScrumMaster and
Product Owner
Leadership Training
Individual Mentoring
Basic Agile Training
Advanced Agility
Topics
Soft Skills Training
Initiating Agility Installing Agility Perfecting Agility
ScrumMaster and
Product Owner
Organisation
Team
Individuals
Perfecting
AgilityInstalling
Agility
Stabilising
Processes +
Initiating
Agility
Time
Training
Coaching
Facilitating
Mentoring
30. 31
Agile Team Other Teams
IT Manager
Manager
VP Division
Manager
Manager
CEO
Shareholders
Customer
Manager
Customer
StaffCustomer
Support
Organisational Agility
Stress Line
Mount
Corporate Dates!
Plans!
Revenue forecasts!
Dates!
Deliverables!
Emergent processes
Agile Values
37. Growing
coaching
skills
• Ask the right & difficult
questions!
• Support reflection &
innovation processes!
• Support people’s growth
38
Bateson - Difference that makes a difference