1.
What is Etiquette??
The forms and practices prescribed by
social convention or by authority.
Does How Etiquette Benefit You?
•Differentiates you from others in a
competitive job market
•Enables you to be confident in a variety of
settings with a variety of people
•Honors commitment to excellence and
quality
•Modifies distracting behaviors and develops
admired conduct

2.
Reception is the face of the organization & receptionist is
the Brand Ambassador of the organization .
Hence front office etiquettes are very vital as it promotes
the image of the organization
Front Office Etiquettes

3.
Professional Appearance
Grooming is fundamental
•Hair clean and styled appropriately
•Clean nails, skin and teeth
•Many professionals wear make-up
(depends on field)
•Check fragrance and clothing care

4.
Professional Appearance

5.
Etiquettes Comprise of…
Presentation
Courtesy
Promptness
Professionalism

6.
Presentation comprises of the reception area & the
receptionist -:
Reception Area-:
Newspaper ,Pamphlets should always be properly
arranged on the front desk,as it gives the customer an
idea about the various products & services & also helps
him to pass time.
Receptionist-:
A receptionist should always be smartly dressed &
presentable at all times.
She should apply light makeup & wear formal clothes.

7.
Every person who walks in should be made to feel
important by the receptionist however should use her
discretion to treat important clients with more courtesy &
attention.
Points to note-:
Smile
Ask the clients for tea or coffee.
See to it that the glasses are always filled with water
A professional decorum is maintained.

8.
Promptness
Promptness is integral as the receptionist is the point of contact
for internal as well as external customers.
It includes-:
Transferring the calls on time.
Reminding the person with whom the client wishes to contact
incase of delay.
To provide the details of a person if some one is looking for him
or her.

9.
Professional decorum at the reception is vital as it gives an idea about
the professionalism prevalent in the entire firm -:
Points to remember-:
 Be on time
Avoid talking to internal customers for a long time
 Avoid personal calls
 If you are on a call tell the person on the reception politely to wait.
 Avoid reading newspaper

10.
Thank You