Irving ISD Practicum Course

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COOPERATION
Practicum in Irving ISD

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SITE Term
Good working relationships
Follows chain of command
Good at conflict management
Good problem solver
Cooperation

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Cooperation
Getting Along With People
 Admit Your Mistakes
 Give Credit
 Carry Your Share of
the Load
 Guard Your Tongue
 Avoid Hasty
Judgments
 Beware of Bias or
Prejudice
 Be Careful When
Criticizing
 Listen Closely

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Cooperation
Getting Along With People
 Keep Your Promises
 Be Careful of Others’
Feelings
 Be Cheerful
 Avoid Listening to
Gossip
 Speak Kindly of
Others
 Smile
 Don’t Hold a Grudge

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Conflict Resolution
Approach

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Cooperation
Conflict Resolution Approach
Context of Conflict
 Avoidance (refraining from confrontation) works
best when …
 Potential damage of addressing conflict outweighs
benefits of resolution
 People need chance to cool down emotionally
 Others are in a better position to resolve conflict
 Problem will no doubt go away by itself
 There's little chance you'll get your way anyway

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Cooperation
Conflict Resolution Approach
Context of Conflict
 Accommodating (trying to appease
combatants) works best when …
 Preserving harmony is important
 Conflicting personalities are major source of problems
 The issue itself cannot be solved
 Care more about other person than getting own way

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Cooperation
Conflict Resolution Approach
Context of Conflict
 Forcing (getting my way) works best when …
 You know you’re right
 You must protect yourself
 A rule has to be enforced
 Quick, decisive action is needed

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Cooperation
Conflict Resolution Approach
Context of Conflict
 Bargaining (compromising) works best when …
 Opposing sides do not share goals but are equal in
power
 Temporary settlements on complex issues are needed
 Problem solving won’t work

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Cooperation
Conflict Resolution Approach
Context of Conflict
 Problem solving (reaching a consensus) works
best when …
 Both sides bring concerns that are much too important
to be compromised
 Hard feelings must be worked through
 A permanent solution is desired

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Problem Solving
Techniques

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Cooperation
Problem Solving Techniques
 Problems: big and small
 Better to solve problem before it gets bigger and
more difficult
 Problems cause …
 Loss of sleep
 Poor performance on job or in school
 To be cranky with friends and family
 Health problems
 Unsolved, create a crisis situation later
 Hard on physical and mental health

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Cooperation
Problem Solving Techniques
 Must make decisions, often hard to do
 Made everyday
 What clothes to wear
 What classes to take
 Where to live
 Which friends to be with
 Some are more complex and require a solution

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Cooperation
Maintaining Good Relationships
 Learn about people and their needs in order to
get along with them
 Hard to relate to people if you have no idea what
makes them tick
 In order to get along with others:
 Everyone is unique
 Everyone wants to feel important
 People have many roles
 Needs affect actions

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Cooperation
Maintaining Good Relationships
 Be aware of uniqueness; treat equal
 One supervisor may want to be called “Jim” and
another “Mr. Baxter”
 One co-worker might like to hear an occasional
workplace joke but another might choose to refrain
from such
 Recognize, accept, and respect differences
 People have good reasons for actions and
preferences
 Respect their preferences
 Otherwise makes them feel unimportant

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Cooperation
Maintaining Good Relationships
 Remember that supervisors and co-workers
have other roles in life
 Parents, sisters, sons, husbands, softball coaches,
church members, etc.
 Irritable or moody? Could be a sick child or personal
life has upheaval
 Make allowances and understand that by supporting
them in their other roles, improve working relations
with them
 All humans have needs
 If one is thirsty, he takes a drink of water
 If one is lonely, she seeks out a friend

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Cooperation
Maintaining Good Relationships
 People are always trying to satisfy one need or
another  maintain good human relations
 Slow in anger at person’s behavior 
understand behavior of person
 Someone who brags a lot may get very annoying
 Person may be acting from need for approval … be
tolerant and encouraging
 Good human relations skills take practice
and patience … mistakes will occur

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Cooperation
Maintaining Good Relationships
 Stop to consider what other people want and
need and not just react to an immediate, surface
situation

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Cooperation
Chain of Command
 Learn organizational chart
 Know who …
 immediate supervisor
 supervisor of supervisor
 other department managers, etc.
 Keep supervisor informed about what’s going on
with job
 Do not go over supervisor’s head without
permission
 Keep boss “in the loop” when talking to
management about making changes in the
business

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COOPERATION
Practicum in Irving ISD