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Enabling Cross-Channel Campaigns
Connecting Content Creation Processes
to Drive Integrated Communication
A Community of Ones
•   Today’s customers consume media and
    marketing messages in very different
    manners.
•   Marketers must be able to communicate
    instantaneously, consistently and across
    multiple channels.
•   Maintaining strong synergy between
    corporate and local marketers is critical
    as the consumer expects a relationship
    that transcends location or a single
    spokesperson.
•   The marketer who embraces the idea of
    connecting with today’s customers has
    an incredible resources at his disposal
    and an opportunity to create and foster
    valuable customer relationships.
Managed Chaos
•   The marketer’s world consists of
    more mediums, customer
    engagement, marketing technology
    providers than ever before.
•   Marketers know what they need to
    accomplish, but meeting those
    demands seems out of reach.
•   Corporate marketers have turned to
    technology and solution providers to
    manage and maximize these
    mediums.
•   Connected, these solutions form a
    powerful cross-channel platform for
    corporate marketers.
Connected is Better
•   Connecting all mediums through a
    single platform would create efficient
    marketing operations and coordinated
    cross-messaging.
•   Connect customer intelligence with
    dynamic content assembly.
•   Connect agencies and suppliers,
    connect divisions, regions or other
    internal groups with one another,
    connect corporate and local marketers.
•   A connected vision is fully attainable
    and within reach for marketers with a
    new vision and new approach to
    connecting with the customers in
    meaningful ways.




                                             4
Where and How to Start
Foundations for Cross-Channel Marketing
To facilitate connection across all marketing
processes, there are five key foundations that
must be in place.
1. Strong digital asset management/
   enterprise content management.
2. Customer relationship management,
   analytics and other customer data
   repositories.
3. Dynamic cross-media content
   assembly.
4. Marketing fulfillment automation.
5. Role-based system access to ensure
   users of the connected marketing
   platform experience the solution
   through their role.



                                                 5
DAM / ECM Repository
•   A well-structured enterprise content
    management system enables all
    internal parties and external audiences
    to draw on a single content reference
    point.
•   Web pages, emails, social media posts,
    printed materials and any other
    marketing content can be generated
    from this single repository.
•   It can share a single set of resources,
    resulting in greater integration between
    mediums.




                                               6
Customer Relationship
Management
•   This connection is critical for
    meaningful customer or prospect
    engagement.
•   Data within these repositories can be
    used to influence content, offers,
    location-based information and more.
•   Real-time connectivity is vital for driving
    instantaneous content or message
    decisions and fulfilling trigger-based
    marketing events.




                                                  7
Dynamic Cross-Media
Content Assembly
•   In today’s digitally driven world,
    dynamically generated, personalized
    content is quickly becoming the norm.
•   Real-time content assembly across all
    channels can ensure engaging
    messaging.
•   Real-time assembly also ensures
    messages are always focused and
    consistent.




                                            8
Marketing Fulfillment Automation
•   Marketing automation ensures that
    marketing and customer engagement
    processes run smoothly with very
    minimal human involvement.
•   Message fulfillment serves to reduce
    errors and rapidly deliver marketing
    content.
•   Marketing automation makes it easy to
    apply changes to one piece, click go,
    and it’s applied to all pieces related,
    drastically reducing costs.




                                              9
Role-Based System Access
•   Ensures that the users of the
    connected marketing platform
    experience the solution through their
    unique role.
•   This makes a robust system easy to
    navigate and use.
•   Ensures that all corporate marketers,
    agencies, suppliers and consumers
    only have access and exposure to the
    information appropriate to them for their
    interaction needs.




                                                10
Steps to a
“Connected is Better” Game Plan
•   Create an inventory of your current
    systems
     –   Create a quick inventory of the marketing
         systems used by your organization or by
         entities on behalf of your organization.
•   Identify opportunities for connecting
    systems
     –   Identify redundant tasks, inefficient processes,
         disconnected communications and missed
         opportunities.
•   Design a connected approach to
    campaigns
     –   Create an outline for preparing your marketing
         team to meet the demands of an engagement-
         based marketing world.




                                                            11
For More Information           Contact Saepio
•   Download the White Paper   • sales@saepio.com
                               • www.saepio.com
                               • 877.468.7613

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Cross-Channel Campaigns

  • 1. Enabling Cross-Channel Campaigns Connecting Content Creation Processes to Drive Integrated Communication
  • 2. A Community of Ones • Today’s customers consume media and marketing messages in very different manners. • Marketers must be able to communicate instantaneously, consistently and across multiple channels. • Maintaining strong synergy between corporate and local marketers is critical as the consumer expects a relationship that transcends location or a single spokesperson. • The marketer who embraces the idea of connecting with today’s customers has an incredible resources at his disposal and an opportunity to create and foster valuable customer relationships.
  • 3. Managed Chaos • The marketer’s world consists of more mediums, customer engagement, marketing technology providers than ever before. • Marketers know what they need to accomplish, but meeting those demands seems out of reach. • Corporate marketers have turned to technology and solution providers to manage and maximize these mediums. • Connected, these solutions form a powerful cross-channel platform for corporate marketers.
  • 4. Connected is Better • Connecting all mediums through a single platform would create efficient marketing operations and coordinated cross-messaging. • Connect customer intelligence with dynamic content assembly. • Connect agencies and suppliers, connect divisions, regions or other internal groups with one another, connect corporate and local marketers. • A connected vision is fully attainable and within reach for marketers with a new vision and new approach to connecting with the customers in meaningful ways. 4
  • 5. Where and How to Start Foundations for Cross-Channel Marketing To facilitate connection across all marketing processes, there are five key foundations that must be in place. 1. Strong digital asset management/ enterprise content management. 2. Customer relationship management, analytics and other customer data repositories. 3. Dynamic cross-media content assembly. 4. Marketing fulfillment automation. 5. Role-based system access to ensure users of the connected marketing platform experience the solution through their role. 5
  • 6. DAM / ECM Repository • A well-structured enterprise content management system enables all internal parties and external audiences to draw on a single content reference point. • Web pages, emails, social media posts, printed materials and any other marketing content can be generated from this single repository. • It can share a single set of resources, resulting in greater integration between mediums. 6
  • 7. Customer Relationship Management • This connection is critical for meaningful customer or prospect engagement. • Data within these repositories can be used to influence content, offers, location-based information and more. • Real-time connectivity is vital for driving instantaneous content or message decisions and fulfilling trigger-based marketing events. 7
  • 8. Dynamic Cross-Media Content Assembly • In today’s digitally driven world, dynamically generated, personalized content is quickly becoming the norm. • Real-time content assembly across all channels can ensure engaging messaging. • Real-time assembly also ensures messages are always focused and consistent. 8
  • 9. Marketing Fulfillment Automation • Marketing automation ensures that marketing and customer engagement processes run smoothly with very minimal human involvement. • Message fulfillment serves to reduce errors and rapidly deliver marketing content. • Marketing automation makes it easy to apply changes to one piece, click go, and it’s applied to all pieces related, drastically reducing costs. 9
  • 10. Role-Based System Access • Ensures that the users of the connected marketing platform experience the solution through their unique role. • This makes a robust system easy to navigate and use. • Ensures that all corporate marketers, agencies, suppliers and consumers only have access and exposure to the information appropriate to them for their interaction needs. 10
  • 11. Steps to a “Connected is Better” Game Plan • Create an inventory of your current systems – Create a quick inventory of the marketing systems used by your organization or by entities on behalf of your organization. • Identify opportunities for connecting systems – Identify redundant tasks, inefficient processes, disconnected communications and missed opportunities. • Design a connected approach to campaigns – Create an outline for preparing your marketing team to meet the demands of an engagement- based marketing world. 11
  • 12. For More Information Contact Saepio • Download the White Paper • sales@saepio.com • www.saepio.com • 877.468.7613