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Do’s and Don’ts of
  Social Media
               Ben Light
School of Media, Music and Performance
Media Convergence
How Habbo Works
•   Rare Furni, prizes or seasonal Furni can also be bought or won by participating
    in online games.

•   Rare Furni such as thrones (costing 25 credits) are available for short periods
    including Christmas,Valentines Day and Halloween.

•   In October 2007 we found a throne on sale on eBay with an auction starting
    price of £19.99 even though it is against Habbo rules to do this.

•   Alternatively, Habbos dupe other Habbos of their Furni and this is referred to as
    scamming.
Classifying Habbo - A View From the
                      Developer
•   An Online Hangout/Playspace



•   But also:

•
    “The Habbo community is an environment, where you are able to influence teen
    opinions in an immersive and non-intrusive way. Brands can even create
    environments as a part of the virtual world, a form of advertising far more
    effective than simply displaying an advertisement. Executed correctly, these
    campaigns result in brands becoming the buzz of the community.” (Sulake 2008a)
Habbo as Configurational Technology - the Scams


                   Habbos are warned not to give out their e-mail addresses used to register with Habbo Hotel.
   Email           Scammers send e-mails that are designed to mimic official Habbo e-mail. The e-mail may ask a
   scam          Habbo for their password, direct them to a bogus website and where they are asked to sign in with
                                                        the Habbo details.


   Furni          Habbos claim that they can clone Furni by placing it in a certain place or by clicking the mouse a
  Cloning             number of times. They obtain member account details to do this and then steal Furni.


                   One of the male Habbos told us a story about how he was scammed by a female Habbo via the
                 process of getting married – a common feature of the Habbo community. A marriage was arranged
                  in one of the Chapels. This included bridesmaids, a best man and a vicar. Even the Habbo’s mother
   Gold          and brother came into his bedroom to watch the ceremony. The Habbo said he was only not really
  Digging         knowledgeable about what other Habbos may do to get Furni. He quickly learned. When recalling
                  the incident he said “She was just a gold-digger, the minute we were married she wanted to know
                                       how much Furni I had, so I gave her a stool and got away.”


  Rogue
                  Habbos pose as decorators, offer to decorate a room, obtain account details and then steal Furni.
Decorators

                  ‘Furni whore’ male and female Habbos who offer to bobba for virtual Furni. Habbo rules against
  Virtual          this kind of behaviour, the Habbos cannot touch each other, but this activity may be performed
Prostitution      through words. We were told that sometimes ‘the bobba’ didn’t happen once the Furni had been
                                                           handed over.
Scammer Ethics
                                 “having to pretend to be really nice but be really clever at the same time because you are
                                 scamming… oh my god, you don’t act the same I wouldn’t even speak to these people in
                                 IRL!!!!!!”


                                 “Deceiving people? We are probably chatting to a 40 year old guy who is pretending to be some
                                 kid. Let’s get real no one is who they say they are, no-one.You have to have a totally different
                                 mentality on-line, totally different. It is not how we act IRL. We are not robbing off old ladies, you
                                 can’t get arrested for it, it is totally different – the only thing they can do is block your account
                                 or IP address. Would I steal in IRL? No it is totally different, yeah, yeah, yeah, some Dutch kid got
                                 arrested but that is 1 in a million, it is the chance you take of getting your account banned that is
                                 the fun, beating Habbo.”


                                 “Everyone’s at it, or at something, it is fun, when you get their account details it is a rush to get
                                 to the account first because they instantly know they have been scammed, that is why I use two
                                 computers. It is dead funny because when you log on to the account your Habbo waves to you
                                 all nice and then I wave back….I empty their account and then I delete the account.”




Various Habbo members, as shown above, went to great lengths to justify their actions in two ways. First, no
doubt having been exposed to many of the negative discourses surrounding social networking and digital gaming
spaces (as alluded to by (Larsen 2005; Larsen 2007; Livia 2002; Yates and Littleton 1999)) they emphasised the
fact that online activity ‘was not real’ stating that no one was who they really said they were. Second they stated
that they were really just ‘ripping off’ the owners of Habbo Hotel, not other Habbos. However, clearly there are
legitimate members. One interviewee had in fact made some friends whilst on holiday in Greece and had
continued communicating with them through Habbo when they returned home. We asked this interviewee how he
thought people who had been scammed felt about it, provoking a different response:‘when I was scammed I just
felt like a fool after the initial shock. I don’t want to think of them being all sad’
“Show your friends some love! Add your BFFs [Best
 Friends Forever] to your profile! Each of your pals
is just one-click away! No more searching through
  pages of friends just to check up on them. The
 only question now is: Who’s in your Top Friends?”
“You only have to surf Gaydar for a few minutes to gauge what makes so many gay men tick”
                                                                   (Hartnett, 2005: 40-41)
• A place to socialise
• A commercial space
• A space for employment
• A site for emancipation
• A site of domination
Age: 99
Looking for: 18-99
2006 survey was based on only 18,000 responses.
2006 - 2 million worldwide/670K UK members
Going Offline and Back
•   Gaydar has become a hub for a variety of social engagements.
    • Members
    • Escorts
    • Developers
    • Health Promotion Workers
    • Marketing

•   Banners and Buttons
•   GPS
•   Gaydar Travel, Gaydar Days and ‘In the area’ notifications
•   Sponsorship of Sydney Mardi Gras
•   Gaydar Radio – sponsorship of London Pride
    Gaydar Radio - Podcasting
•   Download store ‘gay itunes’
•   Internet computers in Gay bars and clubs
•   Proflie and Lo-Profile
Conclusions and Implications
• Networked publics (danah boyd)
• Writing self/communities into being (danah boyd/
  Jenny Sunden)
• Sneak peak at ‘the village people’
• Gaydar as a defining moment in gay men’s history
Main Points
• Ethics
  •   commodification
  •   developers
  •   users
  •   ‘the technology’



• Users may innovate
• Multi-sited activity
So what can we do?
•   We are sympathetic to work suggesting that a few simple
    mechanisms could be used to remove some of the ethical
    ambiguity in online spaces (Small 2007) and provide a degree of
    ethical guidance – for example, the use of warning messages
    regarding postings (Ahern et al. 2007).


•   Regularly open up sites to scrutiny
    •   the visibility of objects is enhanced in the early stages of an innovation;
        when they are approached by users made ignorant or clumsy by distance
        (in terms of time, space or skills); and in the face of accidents or
        breakdowns (Latour 2005).

    •   flash points in the trajectories of such technologies may also prove useful
        sites of investigation, as in 2006 when Facebook users protested
        following the roll out of News Feed and Mini-Feed functionality.

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Dos and Don'ts of Social Media

  • 1. Do’s and Don’ts of Social Media Ben Light School of Media, Music and Performance
  • 3.
  • 4.
  • 5.
  • 6.
  • 7. How Habbo Works • Rare Furni, prizes or seasonal Furni can also be bought or won by participating in online games. • Rare Furni such as thrones (costing 25 credits) are available for short periods including Christmas,Valentines Day and Halloween. • In October 2007 we found a throne on sale on eBay with an auction starting price of £19.99 even though it is against Habbo rules to do this. • Alternatively, Habbos dupe other Habbos of their Furni and this is referred to as scamming.
  • 8. Classifying Habbo - A View From the Developer • An Online Hangout/Playspace • But also: • “The Habbo community is an environment, where you are able to influence teen opinions in an immersive and non-intrusive way. Brands can even create environments as a part of the virtual world, a form of advertising far more effective than simply displaying an advertisement. Executed correctly, these campaigns result in brands becoming the buzz of the community.” (Sulake 2008a)
  • 9. Habbo as Configurational Technology - the Scams Habbos are warned not to give out their e-mail addresses used to register with Habbo Hotel. Email Scammers send e-mails that are designed to mimic official Habbo e-mail. The e-mail may ask a scam Habbo for their password, direct them to a bogus website and where they are asked to sign in with the Habbo details. Furni Habbos claim that they can clone Furni by placing it in a certain place or by clicking the mouse a Cloning number of times. They obtain member account details to do this and then steal Furni. One of the male Habbos told us a story about how he was scammed by a female Habbo via the process of getting married – a common feature of the Habbo community. A marriage was arranged in one of the Chapels. This included bridesmaids, a best man and a vicar. Even the Habbo’s mother Gold and brother came into his bedroom to watch the ceremony. The Habbo said he was only not really Digging knowledgeable about what other Habbos may do to get Furni. He quickly learned. When recalling the incident he said “She was just a gold-digger, the minute we were married she wanted to know how much Furni I had, so I gave her a stool and got away.” Rogue Habbos pose as decorators, offer to decorate a room, obtain account details and then steal Furni. Decorators ‘Furni whore’ male and female Habbos who offer to bobba for virtual Furni. Habbo rules against Virtual this kind of behaviour, the Habbos cannot touch each other, but this activity may be performed Prostitution through words. We were told that sometimes ‘the bobba’ didn’t happen once the Furni had been handed over.
  • 10. Scammer Ethics “having to pretend to be really nice but be really clever at the same time because you are scamming… oh my god, you don’t act the same I wouldn’t even speak to these people in IRL!!!!!!” “Deceiving people? We are probably chatting to a 40 year old guy who is pretending to be some kid. Let’s get real no one is who they say they are, no-one.You have to have a totally different mentality on-line, totally different. It is not how we act IRL. We are not robbing off old ladies, you can’t get arrested for it, it is totally different – the only thing they can do is block your account or IP address. Would I steal in IRL? No it is totally different, yeah, yeah, yeah, some Dutch kid got arrested but that is 1 in a million, it is the chance you take of getting your account banned that is the fun, beating Habbo.” “Everyone’s at it, or at something, it is fun, when you get their account details it is a rush to get to the account first because they instantly know they have been scammed, that is why I use two computers. It is dead funny because when you log on to the account your Habbo waves to you all nice and then I wave back….I empty their account and then I delete the account.” Various Habbo members, as shown above, went to great lengths to justify their actions in two ways. First, no doubt having been exposed to many of the negative discourses surrounding social networking and digital gaming spaces (as alluded to by (Larsen 2005; Larsen 2007; Livia 2002; Yates and Littleton 1999)) they emphasised the fact that online activity ‘was not real’ stating that no one was who they really said they were. Second they stated that they were really just ‘ripping off’ the owners of Habbo Hotel, not other Habbos. However, clearly there are legitimate members. One interviewee had in fact made some friends whilst on holiday in Greece and had continued communicating with them through Habbo when they returned home. We asked this interviewee how he thought people who had been scammed felt about it, provoking a different response:‘when I was scammed I just felt like a fool after the initial shock. I don’t want to think of them being all sad’
  • 11.
  • 12. “Show your friends some love! Add your BFFs [Best Friends Forever] to your profile! Each of your pals is just one-click away! No more searching through pages of friends just to check up on them. The only question now is: Who’s in your Top Friends?”
  • 13. “You only have to surf Gaydar for a few minutes to gauge what makes so many gay men tick” (Hartnett, 2005: 40-41)
  • 14. • A place to socialise • A commercial space • A space for employment • A site for emancipation • A site of domination
  • 15.
  • 16.
  • 18. 2006 survey was based on only 18,000 responses. 2006 - 2 million worldwide/670K UK members
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Going Offline and Back • Gaydar has become a hub for a variety of social engagements. • Members • Escorts • Developers • Health Promotion Workers • Marketing • Banners and Buttons • GPS • Gaydar Travel, Gaydar Days and ‘In the area’ notifications • Sponsorship of Sydney Mardi Gras • Gaydar Radio – sponsorship of London Pride Gaydar Radio - Podcasting • Download store ‘gay itunes’ • Internet computers in Gay bars and clubs • Proflie and Lo-Profile
  • 26.
  • 27.
  • 28.
  • 29. Conclusions and Implications • Networked publics (danah boyd) • Writing self/communities into being (danah boyd/ Jenny Sunden) • Sneak peak at ‘the village people’ • Gaydar as a defining moment in gay men’s history
  • 30. Main Points • Ethics • commodification • developers • users • ‘the technology’ • Users may innovate • Multi-sited activity
  • 31. So what can we do? • We are sympathetic to work suggesting that a few simple mechanisms could be used to remove some of the ethical ambiguity in online spaces (Small 2007) and provide a degree of ethical guidance – for example, the use of warning messages regarding postings (Ahern et al. 2007). • Regularly open up sites to scrutiny • the visibility of objects is enhanced in the early stages of an innovation; when they are approached by users made ignorant or clumsy by distance (in terms of time, space or skills); and in the face of accidents or breakdowns (Latour 2005). • flash points in the trajectories of such technologies may also prove useful sites of investigation, as in 2006 when Facebook users protested following the roll out of News Feed and Mini-Feed functionality.