7. Project Implementation / Change Management Alignment Identifying Change Business Blueprint Gap Analysis Determine Business Requirements & Process Monitoring Change Go Live / Support Status Support/Audit Follow-up Training Initiate Change Final Preparation Execution Training Realization Preparing For Change Action Plans Configuration Development Business Process Areas of Change Management Business Process Change Roles & Responsibilities Competency Skills Computerization/ Automation Changes Change Tasks Change Model Implementation Phases Implementation Tasks
8. Change Management Process Model Develop Vision Select Change Champions I Identifying need for change Stakeholder Analysis Create Awareness Build Support Develop Change Plan II Preparing for Change Communicate Changes Implement Change Help People Adjust III Initiating Change Communications, Consistency Continuous Improvement Plan IV Maintaining Change
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12. Target Promoting Change Helping forces Hindering forces Force Field Analysis Required direction
16. In order for change to be successful and lasting, different strategies need to be used in different circumstances
17. The process of change Precontemplation Client sees no problem Premature way out Contemplation Weighing up pro’s & Cons of changing Success Active Changes Putting decisions into practice Maintenance Actively maintaining change Relapse Return to previous patterns of behavior Start
If HR doesn’t excel at the bottom two quadrants, it has no chance of success at the strategic quadrants! You must gain respect and trust from your business partners Excel at the legacy, fundamentals of HR, process & transactional activities Earn your way to the strategic level by understanding the business, business issues & drivers. At the process level you must ensure the company is bullet proof from all legal and compliance perspectives regarding people actions Layoffs – country specific laws EEO Diversity At the strategic level it’s ensuring the right talent is in the right job at the right place for the right cost….future kSA oriented and aligned with the business objectives in the future. Sourcing Training & development Pay attention to what’s need from a human asset perspective to support future business objectives.
Schein’s extension of Lewin’s theory Schein EH Professional Education - some new directions McGraw Hill 1972 75-84
Model of Change Adapted from J. Prochaska and C. DiClemente (1984). The transtheoretical approach: Crossing traditional boundaries of therapy . Dow-Jones-Irwin-Homewool, Ill.