1. MKT 571 Final Exam
1) Which of the following is most closely associated with a proactive marketing orientation?
2) Marketing __________ is the art and science of choosing target markets and getting, keeping,
and growing customers through creating, delivering, and communicating superior customer
value.
3) Business buyers ______________.
4) Toyota, the maker of the Scion brand, is using what kind of brand strategy with Scion
products?
5) BMW, the maker of the Mini Cooper brand, is using what kind of brand strategy with its Mini
products?
6) Brands can play a number of specific roles within a company’s brand portfolio. For example,
a __________ is positioned with respect to competitors’ brands so that more important and
profitable brands retain their desired positioning.
7) When Apple introduced its popular iPod Nano model, it dropped its Mini iPod at the same
time. The Mini was, at the time, the most popular MP3 player in the marketplace. This is an
example of __________.
8) A ___________ is when a parent brand is used on a new product targeting a new market
segment within a category currently served by the parent. mkt 571 final exam
9) ___________ are formal statements of expected product performance by the manufacturer.
10) Mazda’s Miata convertible originally drew the most interest from women between the ages
of 35 and 55. In order to interest more potential customers in the roadster, Mazda beefed up the
model with heavier shocks and a faster engine, and then emphasized performance in its
advertising. This is an example of creating a new product by ____________.
11) When SAP software added a Windows-style “back” button to its industrial invoice
management software, the new product ___________.

2. 12) In 2003, Toyota introduced its Scion brand with the aim of bringing younger buyers into the
“family.” This was a classic example of _________________.
13) Painting and consulting are considered industrial goods because ______________.
14) Marketers plan their market offerings at five levels. What is the correct order of the levels,
going from most fundamental to the level with the most benefits?
15) Characteristics a buyer can evaluate before purchase are called _______________.
16) For $15 a day, Chlena will go to your home and feed, water, and play with your pet while
you are on vacation. The service Chlena provides is an example of a _____________.
17) Mr. Tse and his family took a vacation to Washington, D.C. While there, they bought
souvenirs; t-shirts and hats to take home to family and friends who didn’t have the opportunity to
go. The experience of the Tse family is an example of which offering? Mkt/571 Final Exam
18) Best Buy will often try to sell the buyer of a high-end television monitor an extended
warranty. This is an example of _______________.
19) The introduction of a new product to the market using market-penetration pricing is most
likely to be successful when _____________.
20) A __________ pricing objective is suitable for a company that has overcapacity, intense
competition, and changing customer needs. Mkt571Final Exam
21) Scotty is in the process of opening Suburban Legends SK8S to sell boards, wheels, trucks,
clothing, videos, and skateboarding related collectibles. The first thing Scotty should do when
setting the store’s prices is to ____________.
22) A common mistake in pricing is ____________________.
23) When customers buy on the basis of a reference price or because the price conveys a
particular quality image to them, they are being influenced by ____________.
24) Which of the following areas will a marketing manager standardize or adapt when taking a
new product global?
25) Which of the following best describes integrated marketing communication (IMC)?
26) Which of the following best describes the role of social responsibility in marketing?

3. 27) Public policy makers have developed a substantial body of laws and regulations to govern
advertising. For these reasons, an important step in developing an advertising campaign is
_____________.
28) Within the last couple years several cosmetics manufacturers have introduced non-clumping
mascara. Revlon was one of these manufacturers. Revlon should use ________ advertising to
increase selective demand for its non-clumping mascara.
29) Hospitals are engaged in intense competition to fill maternity beds. What type of advertising
would hospitals most likely use to advertise their new amenities like hot tubs in every room, filet
mignon or lobster on the menu, and afternoon teas for the new mothers and their families?
30) _____________ is the key ingredient in marketing campaigns and consists of a diverse
collection of short-term incentive tools designed to influence trial, purchase, and interests of
consumers and wholesalers.