This document summarizes techniques for minimizing conflict when dealing with empowered student or customer groups in academic institutions. It discusses approaching interactions with empathy, equality, and empowerment ("the 4 E's"). Specific techniques include active listening, explaining constraints politely, setting realistic expectations, and building personal relationships. The document also summarizes cognitive restructuring techniques for managing stress, such as changing one's perspective, releasing expectations and control over situations, focusing on opportunities rather than limitations, and making positive comparisons.