SlideShare una empresa de Scribd logo
mobiel als onderdeel van een
exploding website strategie
>90% internetgebruik

            in 2008 twee keer langer online dan in 2006


onze omgeving is veranderd

                              >50% mobiel internet in 2011

         iPhone bellers surfen 30-40 keer zoveel


     49% lid van 1 of meer sociale netwerken
social exhibitionisme




                                                           een digitaal leven op maat



ons gedrag is veranderd
                             terugtrekken in de eigen sociale wereld



      een continue conversatie



                                 continuous partial attention
context modelleert onze wereld
“Websites bieden in de
  toekomst verplaatsbare
diensten, die overal geplaatst
   kunnen worden waar de
    consument wil.” Steve Rubel
model exploding website
mobiele site   exploding functie
rol van mobiel
gps
we leven met ons hoofd
in de wolken
brand
                    promise

                              customer
            1
                              experience
                match


exploding
 strategy
1
                    match


exploding
 strategy       2
                                value
                     engage
                                benefits

                       offer
                               product
                               promise
1
                              match


exploding
 strategy                 2
                               engage



      3
            connect
                                context

  scenarios           devices

      touchpoints
1
                                                    match


                          exploding
                           strategy                 2
                                                        engage


             4
                                3
                 script
                                      connect
programme
              plan

      architecture
1
                                                                match


                                      exploding
          5
                                       strategy                 2
targets
               measure
                                                                    engage
   kp
   i
                         4
     metrics                                3
                             script
                                                  connect
partners

employees         6
                                                                   1
 organisation         orchestrate                                      match


                                             exploding
            5
                                              strategy                 2
                measure
                                                                           engage


                             4
                                                   3
                                    script
                                                         connect
improve
                           continuous
                           development
                                            learn
                                7
                                    build
     6
                                                          1
         orchestrate                                              match


                                    exploding
5
                                     strategy                 2
    measure
                                                                   engage


                4
                                            3
                       script
                                                connect
exploding
                                  elements

                                     affiliate
                                     contracts
                                                                                improve
                                                            continuous
organisatio                                                                                                                idealab
                                                            development
n mapping
                                                                            learn
  function                                                                                                                      customer
                                                               7
  profiles                                                                                                                      palette
                                                                                                       brand
                    partners
                                                                                                       promise
                                                                   spread
         employees               6                                                                                customer
                                                                                          1
                                                                                                                  experience
              organisation           orchestrate                                              match


                                                                   exploding
                           5                                                                                                         stakeholder
                                                                    strategy                  2                                      radar
                               measure
               targets
                                                                                                                                        product
                                                                                                                        value
                                                                                                    engage                              promise
                 kpi                                                                                                                    proposition
                                                                                                                        benefits
dashboard
                         metrics                 4                                                    offer
  reports                                                                                                         product
                                                                            3
                                                                                                                  promise
                                                      script
                                                                                connect
                         programme
                                                                                                  context
                                                     plan
                                                                     scenarios      devices                   hotspot
                 programme
                                                                                                              audit
                                           architecture
                 plan
                                                                            touchpoints
                         exploding                                                                                interactive
                         architecture                                                                             tubemap
ontwikkel mobiel vanuit de dienst
als onderdeel van een exploding strategie

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MoMo #10 - Iskander Smit

  • 1. mobiel als onderdeel van een exploding website strategie
  • 2. >90% internetgebruik in 2008 twee keer langer online dan in 2006 onze omgeving is veranderd >50% mobiel internet in 2011 iPhone bellers surfen 30-40 keer zoveel 49% lid van 1 of meer sociale netwerken
  • 3. social exhibitionisme een digitaal leven op maat ons gedrag is veranderd terugtrekken in de eigen sociale wereld een continue conversatie continuous partial attention
  • 5. “Websites bieden in de toekomst verplaatsbare diensten, die overal geplaatst kunnen worden waar de consument wil.” Steve Rubel
  • 7. mobiele site exploding functie
  • 9. gps
  • 10.
  • 11. we leven met ons hoofd in de wolken
  • 12. brand promise customer 1 experience match exploding strategy
  • 13. 1 match exploding strategy 2 value engage benefits offer product promise
  • 14. 1 match exploding strategy 2 engage 3 connect context scenarios devices touchpoints
  • 15. 1 match exploding strategy 2 engage 4 3 script connect programme plan architecture
  • 16. 1 match exploding 5 strategy 2 targets measure engage kp i 4 metrics 3 script connect
  • 17. partners employees 6 1 organisation orchestrate match exploding 5 strategy 2 measure engage 4 3 script connect
  • 18. improve continuous development learn 7 build 6 1 orchestrate match exploding 5 strategy 2 measure engage 4 3 script connect
  • 19. exploding elements affiliate contracts improve continuous organisatio idealab development n mapping learn function customer 7 profiles palette brand partners promise spread employees 6 customer 1 experience organisation orchestrate match exploding 5 stakeholder strategy 2 radar measure targets product value engage promise kpi proposition benefits dashboard metrics 4 offer reports product 3 promise script connect programme context plan scenarios devices hotspot programme audit architecture plan touchpoints exploding interactive architecture tubemap
  • 20. ontwikkel mobiel vanuit de dienst als onderdeel van een exploding strategie