Why Teams call analytics are critical to your entire business
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Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.
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Accelerate ROI for Microsoft 365 through Improved Digital Experience Monitoring
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Is your organization struggling to effectively monitor and support the “Work-From-Anywhere” culture for employees? If so, you are not alone. Many enterprises have invested in multiple solutions believing that digital experience monitoring (DEM) has fundamentally different requirements for business-critical workloads such as enterprise voice.
There is a better way; an optimized, holistic way using a single product that supports DEM from the endpoint, from the end user perspective no matter where they are working.
panagenda reinvented the core concepts behind DEM from the ground up. The result? A product so well suited for monitoring and supporting end users in today’s world of “Work-From-Anywhere” that we do not need to measure ROI with complex calculators. In fact, if you use Microsoft Teams as your enterprise voice platform, we will show you the actual capital losses your enterprise is incurring, down to the minute – and we will show you how to spotlight the areas responsible so they can be FIXED!
Please join us for this webinar to learn how OfficeExpert enables you to meet your digital experience monitoring needs while simultaneously reducing productivity losses incurred by dropped calls and garbled conversations within your enterprise voice platform.
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- Productivity loss calculations for SaaS enterprise voice – and how to fix the issues
- Core Microsoft 365 workloads monitored “Out-of-the-Box”
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Why device, WIFI, and ISP insights are crucial to supporting remote Microsoft...
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In an era dominated by users working remotely from home or other different settings, understanding the intricacies of the user’s “last mile” – with what device, what peripheral equipment and HOW they connect to the office network or Microsoft 365 services – is critical for optimizing user experiences. Knowing that it’s the CPU being overloaded when your CEO is having trouble during that important Teams Call or that the accountant’s failure to connect to his files is caused by his home router, and not Microsoft 365 is crucial. In this webinar Christoph Adler delves into the significance of comprehending the entire remote user journey and the impact device health, local/home/remote networking have on the users experience and quality of service. Join us to learn how User Experience monitoring can help you be more effective and successful in supporting remote workers.
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- What you should know about the impact that diverse home networks, bandwidth, latency, network stability and ISP can have on successful remote connectivity.
- The importance of the User’s Context: Understand why, with cloud, the only way to truly say anything about a user’s experience is if it’s done from the exact user context and location.
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"Why should you even care about end-to-end monitoring and User Experience Monitoring?” Spoiler alert, you should!
In a world where Microsoft 365 and hybrid/remote work are becoming the norm, not the exception, you should be able to support your users end-to-end. Wherever they are and at whatever time. But with services in the cloud and users constantly moving around between home / remote networks as well as company-controlled infrastructure, traditional methods often struggle. Leaving out important factors that can impact your user’s ‘journey’ and giving you false or incomplete pictures of what’s really going on.
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Microsoft Teams now has well over 270 Million active users. If your organization is relying on Teams for day-to-day communications, including calls and meetings, then you need to attend this webinar. We have some interesting information to share from enterprise organizations that are working to optimize support for Teams in a hybrid work environment.
There are three major lessons that you can implement today to improve the Digital Experience (DX) for your Microsoft Teams deployment:
1) Standardize software versions for Microsoft Teams across your organization
2) Identify ISPs used by remote workers that have lagging network performance
3) Audit hardware performance for users and upgrade/reconfigure devices with identified issues
Please join us for this webinar to discuss real-world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Team’s deployment in their hybrid work environment. During the webinar, you will receive an OfficeExpert Digital Experience Monitoring (DEM) overview. This SaaS solution provides data analytics for Microsoft Teams performance and calls quality from the end-user perspective. If you want to know the truth about your Team’s digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint/networking enhancements and speed troubleshooting for any issues.
During this webinar, you will explore topics that include:
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for users working remotely
- Real-time performance monitoring for FAST troubleshooting
- Detailed analytics that shows lagging performance on endpoint devices
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Link to recording: https://www.panagenda.com/webinars/reduce-troubleshooting-time-for-teams-call-quality-issues-from-days-to-minutes/
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Please join us for this discussion with Ståle Hansen (Microsoft RD & Teams MVP) to hear the unvarnished truth from Microsoft Teams UC experts about troubleshooting call quality issues.
If your company has transitioned to Microsoft Teams as the standard solution for internal and external calls, and for all online meetings, then you need to attend this webinar. This will be a “no holds barred” technical discussion with Microsoft Teams UC experts on the necessary data sources to do proper root cause analysis for Teams call quality issues. We will discuss the 5 common factors that impact call quality performance and spotlight what information and tools are needed to monitor those items in tandem with the Call Quality Dashboard (CQD).
While valuable as a high-level oversight tool, CQD doesn’t help isolate what problems are causing issues. This is painfully true for remote workers and their unmanaged networks. What’s needed is full visibility into each aspect of the cloud connection – from the user endpoint to the Microsoft data center – to provide transparency on the impact for the users’ digital experience.
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About Ståle Hansen (CEO at CloudWay, Microsoft RD & Teams MVP)
Ståle Hansen is the Founder and Principal Cloud Architect at CloudWay. He is awarded as Microsoft Regional Director and Office Apps and Services MVP with over a decade of experience with Skype for Business and now focused on hybrid Microsoft 365 and Teams. In 2018 he received an honorary award from Microsoft Norway for his longtime commitment to knowledge-sharing. He was recognized as top 100 UC influencers by Mio in 2020.
As a popular public speaker he is regularly invited to share his experience at international conferences such as Lync Conference, TechEd, Microsoft Ignite, Experts Live, CommsvNext and Techmentor. He is a co-author of the book “Office 365 for IT Pros” and you can follow his YouTube channel on Microsoft 365 productivity. He loves to share his understanding as a blogger since 2009 and as a highly rated trainer.
What you will learn:
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- In-Depth metrics for ISP performance
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After working with many enterprise customers over the past 18 months we have identified THREE common problems that degrade performance for end-users during Teams calls and meetings, especially those working remotely. Here are the areas where these DX issues occur:
1) Underperforming computers (CPU, memory usage, background processes, etc.)
2) Networking bandwidth slowdowns (WiFi signal strength, overloaded Routers/Switches, etc.)
3) and Cloud connection bottlenecks (ISPs, VPN routing, etc.)
Please join us for this webinar to discuss real world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Teams deployment. During the webinar you will receive an overview of OfficeExpert Endpoint Performance Monitoring (EPM). This SaaS solution provides data analytics for Microsoft Teams performance and call quality from the end-user perspective. If you want to know the truth about your Teams digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint / networking enhancements and speed troubleshooting for reported issues.
What you will learn
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for remote users
- Detailed analytics that show lagging performance on endpoint devices
- And more…
2.) services (people & culture)
An experience is a personal and emotional event we remember. Every experience is established based upon pre-determined expectations we conceive and create in our minds. It’s personal, and therefore, remains a moving and evolving target in every scenario. When our experience concludes and the moment has passed, the outcome remains in our memory. Think about what makes you happy when connecting with your own device and then think about what makes you really upset when things are hard, complicated, and slow. If the user has a bad experience in anyone of these areas (simple, fast, and smart), they are likely to leave, share their negative experience, and potentially never return. Users might forget facts or details about their computing environment but they find it difficult to forgot the feeling behind a bad network experience. When something goes wrong with the network or an application, do you always get the blame?
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While valuable as a high-level oversight tool, the MS Teams Call Quality Dashboard (CQD) doesn’t help isolate what problems are causing issues, especially for networking performance. This is painfully true for remote workers where IT support groups have visibility gaps for home networks, internet service providers (ISPs), and endpoint computer performance. What’s needed for fast troubleshooting is full visibility into each segment of the journey for Teams voice traffic – from the user endpoint to the Teams cloud service. Those insights help clarify whether a performance problem is on the Microsoft side, the local network, the ISP, or the client device.
Please join us for this webinar to hear how unmanaged networks for home office users could be negatively impacting Teams performance for enterprise voice. During the webinar you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new SaaS solution provides data analytics for Microsoft 365 and Teams performance from the end-user perspective, including all the details of their local network and ISP. If you want to know the truth about your Teams call quality experience for remote users, then you should see how actionable insights can speed troubleshooting and help remediate issues before they become escalations to the helpdesk.
What you will learn:
- Real-Time monitoring for remote user call quality performance in Teams
- Detailed analytics for home office networks (Wi-Fi Signal Strength, Network Speeds, etc.)
- In-Depth metrics for ISP performance
- Fast troubleshooting for call quality issue resolution
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Is your organization struggling to effectively monitor and support the “Work-From-Anywhere” culture for employees? If so, you are not alone. Many enterprises have invested in multiple solutions believing that digital experience monitoring (DEM) has fundamentally different requirements for business-critical workloads such as enterprise voice.
There is a better way; an optimized, holistic way using a single product that supports DEM from the endpoint, from the end user perspective no matter where they are working.
panagenda reinvented the core concepts behind DEM from the ground up. The result? A product so well suited for monitoring and supporting end users in today’s world of “Work-From-Anywhere” that we do not need to measure ROI with complex calculators. In fact, if you use Microsoft Teams as your enterprise voice platform, we will show you the actual capital losses your enterprise is incurring, down to the minute – and we will show you how to spotlight the areas responsible so they can be FIXED!
Please join us for this webinar to learn how OfficeExpert enables you to meet your digital experience monitoring needs while simultaneously reducing productivity losses incurred by dropped calls and garbled conversations within your enterprise voice platform.
What you will learn:
- Why true digital experience monitoring ALWAYS includes enterprise voice
- Productivity loss calculations for SaaS enterprise voice – and how to fix the issues
- Core Microsoft 365 workloads monitored “Out-of-the-Box”
- Why the right DEM solution always meets the needs of multiple IT operations groups
- Our new Real-Time monitoring for call quality troubleshooting on the fly!
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In an era dominated by users working remotely from home or other different settings, understanding the intricacies of the user’s “last mile” – with what device, what peripheral equipment and HOW they connect to the office network or Microsoft 365 services – is critical for optimizing user experiences. Knowing that it’s the CPU being overloaded when your CEO is having trouble during that important Teams Call or that the accountant’s failure to connect to his files is caused by his home router, and not Microsoft 365 is crucial. In this webinar Christoph Adler delves into the significance of comprehending the entire remote user journey and the impact device health, local/home/remote networking have on the users experience and quality of service. Join us to learn how User Experience monitoring can help you be more effective and successful in supporting remote workers.
In this session we will talk about
- How device Health and what’s going on on the remote devices directly influences user experience and overall productivity.
- What you should know about the impact that diverse home networks, bandwidth, latency, network stability and ISP can have on successful remote connectivity.
- The importance of the User’s Context: Understand why, with cloud, the only way to truly say anything about a user’s experience is if it’s done from the exact user context and location.
- Real-life examples of Impactful Insights: Explore real-world examples showcasing the need for hardware replacements based on user requirements, efficient software/driver installations, and the challenges posed by high volatility in local/home/remote networks and environments.
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"Why should you even care about end-to-end monitoring and User Experience Monitoring?” Spoiler alert, you should!
In a world where Microsoft 365 and hybrid/remote work are becoming the norm, not the exception, you should be able to support your users end-to-end. Wherever they are and at whatever time. But with services in the cloud and users constantly moving around between home / remote networks as well as company-controlled infrastructure, traditional methods often struggle. Leaving out important factors that can impact your user’s ‘journey’ and giving you false or incomplete pictures of what’s really going on.
Join this 30min session by Christop Adler with real-life examples to learn more about what User Experience end-to-end monitoring really is, why it’s not the same as what traditional monitoring solutions offer and, most importantly, why it matters and what you should expect from it.
In this session we will talk about
- Traditional monitoring techniques vs modern
- ‘Expected normal’ vs industry benchmark monitoring.
- How User Experience Monitoring can help ensure quality of service, lift user satisfaction and drive productivity.
- Why other companies who started using it, can’t do without anymore.
- How you can greatly increase your user’s satisfaction rates and overall Microsoft 365 cloud success.
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Link to recording: https://www.panagenda.com/webinars/improve-support-ms-teams-hybrid-work-environment/
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There are three major lessons that you can implement today to improve the Digital Experience (DX) for your Microsoft Teams deployment:
1) Standardize software versions for Microsoft Teams across your organization
2) Identify ISPs used by remote workers that have lagging network performance
3) Audit hardware performance for users and upgrade/reconfigure devices with identified issues
Please join us for this webinar to discuss real-world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Team’s deployment in their hybrid work environment. During the webinar, you will receive an OfficeExpert Digital Experience Monitoring (DEM) overview. This SaaS solution provides data analytics for Microsoft Teams performance and calls quality from the end-user perspective. If you want to know the truth about your Team’s digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint/networking enhancements and speed troubleshooting for any issues.
During this webinar, you will explore topics that include:
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for users working remotely
- Real-time performance monitoring for FAST troubleshooting
- Detailed analytics that shows lagging performance on endpoint devices
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If your company has transitioned to Microsoft Teams as the standard solution for internal and external calls, and for all online meetings, then you need to attend this webinar. This will be a “no holds barred” technical discussion with Microsoft Teams UC experts on the necessary data sources to do proper root cause analysis for Teams call quality issues. We will discuss the 5 common factors that impact call quality performance and spotlight what information and tools are needed to monitor those items in tandem with the Call Quality Dashboard (CQD).
While valuable as a high-level oversight tool, CQD doesn’t help isolate what problems are causing issues. This is painfully true for remote workers and their unmanaged networks. What’s needed is full visibility into each aspect of the cloud connection – from the user endpoint to the Microsoft data center – to provide transparency on the impact for the users’ digital experience.
During the webinar you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new SaaS solution provides data analytics for Microsoft 365 performance and availability from the end-user perspective. If you want to know the truth about your Teams call quality experience, then you should see how actionable insights can speed troubleshooting and help remediate issues before they become escalations from an executive.
About Ståle Hansen (CEO at CloudWay, Microsoft RD & Teams MVP)
Ståle Hansen is the Founder and Principal Cloud Architect at CloudWay. He is awarded as Microsoft Regional Director and Office Apps and Services MVP with over a decade of experience with Skype for Business and now focused on hybrid Microsoft 365 and Teams. In 2018 he received an honorary award from Microsoft Norway for his longtime commitment to knowledge-sharing. He was recognized as top 100 UC influencers by Mio in 2020.
As a popular public speaker he is regularly invited to share his experience at international conferences such as Lync Conference, TechEd, Microsoft Ignite, Experts Live, CommsvNext and Techmentor. He is a co-author of the book “Office 365 for IT Pros” and you can follow his YouTube channel on Microsoft 365 productivity. He loves to share his understanding as a blogger since 2009 and as a highly rated trainer.
What you will learn:
- Real-Time monitoring for remote user call quality performance
- Detailed analytics for end-point computers (CPU, memory, background processes, etc.)
- In-Depth metrics for ISP performance
- Fast troubleshooting for call quality issue resolution
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THE INCREASING IMPORTANCE OF USER EXPERIENCE
A startling revelation has come to light during our recent assessments for Teams call quality at enterprise organizations around the world. We have found that 24% of employees using Microsoft Teams for calls and meetings will experience call quality issues every week. Most of these go unreported to the Helpdesk or IT operations, causing end-users to suffer with ongoing poor call quality. And these are rarely issues with the Microsoft cloud.
So, what is the digital experience (DX) for your employees using Teams voice? Are any of them suffering from performance problems? How do you know?
AMAZING INSIGHTS
After working with many enterprise customers over the past 18 months we have identified THREE common problems that degrade performance for end-users during Teams calls and meetings, especially those working remotely. Here are the areas where these DX issues occur:
1) Underperforming computers (CPU, memory usage, background processes, etc.)
2) Networking bandwidth slowdowns (WiFi signal strength, overloaded Routers/Switches, etc.)
3) and Cloud connection bottlenecks (ISPs, VPN routing, etc.)
Please join us for this webinar to discuss real world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Teams deployment. During the webinar you will receive an overview of OfficeExpert Endpoint Performance Monitoring (EPM). This SaaS solution provides data analytics for Microsoft Teams performance and call quality from the end-user perspective. If you want to know the truth about your Teams digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint / networking enhancements and speed troubleshooting for reported issues.
What you will learn
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for remote users
- Detailed analytics that show lagging performance on endpoint devices
- And more…
2.) services (people & culture)
An experience is a personal and emotional event we remember. Every experience is established based upon pre-determined expectations we conceive and create in our minds. It’s personal, and therefore, remains a moving and evolving target in every scenario. When our experience concludes and the moment has passed, the outcome remains in our memory. Think about what makes you happy when connecting with your own device and then think about what makes you really upset when things are hard, complicated, and slow. If the user has a bad experience in anyone of these areas (simple, fast, and smart), they are likely to leave, share their negative experience, and potentially never return. Users might forget facts or details about their computing environment but they find it difficult to forgot the feeling behind a bad network experience. When something goes wrong with the network or an application, do you always get the blame?
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Link to recording: https://www.panagenda.com/webinars/are-blind-spots-in-your-unmanaged-networks-impacting-microsoft-teams-performance/
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Has your company transitioned to Microsoft Teams as the standard Telecom solution for internal and external calls / meetings? If you have gone down this path, then you need to attend this webinar. This will be an eye-opening and insightful presentation on the network blind spots that cause the most challenges for IT support when troubleshooting Teams call quality issues.
While valuable as a high-level oversight tool, the MS Teams Call Quality Dashboard (CQD) doesn’t help isolate what problems are causing issues, especially for networking performance. This is painfully true for remote workers where IT support groups have visibility gaps for home networks, internet service providers (ISPs), and endpoint computer performance. What’s needed for fast troubleshooting is full visibility into each segment of the journey for Teams voice traffic – from the user endpoint to the Teams cloud service. Those insights help clarify whether a performance problem is on the Microsoft side, the local network, the ISP, or the client device.
Please join us for this webinar to hear how unmanaged networks for home office users could be negatively impacting Teams performance for enterprise voice. During the webinar you will receive an introduction to OfficeExpert Endpoint Performance Monitoring (EPM). This new SaaS solution provides data analytics for Microsoft 365 and Teams performance from the end-user perspective, including all the details of their local network and ISP. If you want to know the truth about your Teams call quality experience for remote users, then you should see how actionable insights can speed troubleshooting and help remediate issues before they become escalations to the helpdesk.
What you will learn:
- Real-Time monitoring for remote user call quality performance in Teams
- Detailed analytics for home office networks (Wi-Fi Signal Strength, Network Speeds, etc.)
- In-Depth metrics for ISP performance
- Fast troubleshooting for call quality issue resolution
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Desktop Central is an integrated desktop management software that allows administrators to remotely manage desktops from a single web-based interface. It offers features like software deployment, patch management, asset management, and remote control. Customers praise its ease of use and ability to automate desktop management tasks. ManageEngine provides technical support through email, phone, and online resources. Pricing is based on an annual subscription fee that scales with the number of managed computers.
MTB03015USEN.PDF
The document summarizes why IBM is a good choice for technical support services. It highlights IBM's global infrastructure and expertise, including over a century of experience supporting clients' systems. IBM offers customizable support options, a single point of contact for both IBM and non-IBM products, and claims it can help reduce costs by 5-40% compared to other support providers. The document provides an example of how IBM helped NetApp achieve award-winning support results and 40% savings compared to its previous multivendor support model.
Survey Results: Common Problems with Microsoft Teams Call Quality
Webinar Recording: https://www.panagenda.com/webinars/survey-results-common-problems-with-microsoft-teams-call-quality/
If you want to know how other enterprise organizations are struggling with their Teams voice deployments, then you must attend this webinar. We just finished our Pulse Survey from companies that are relying on Microsoft Teams for calls and meetings and would like to share the shocking results. If you think call quality troubleshooting is taking you a long time, then you will want to hear how other IT operations groups are doing!
Please join us for this webinar to learn about the most common performance issues for Microsoft Teams and what are the likely root-causes. The conversation will summarize the recent survey results and go into detail on the methods and tools used by IT operations groups to investigate and analyze their employees’ digital experience. During the webinar you will also receive an introduction to the OfficeExpert product and see some real-world examples of how this SaaS solution provides accurate performance measurements and enables IT support groups to quickly troubleshoot issues.
During the webinar you will also learn about the Maximum Limits for device hardware and networking performance to ensure acceptable Teams call quality performance.
What you will learn:
- What are the Max CPU and Memory Usage Limits?
- What is the redline you cannot cross for Round-Trip-Times (RTT)?
- How to determine bad ISP performance?
- Why getting to the Microsoft Cloud Global Network quickly is so important!{}
Data Recovery Best Practices - Survival of the Fittest
The webinar discussed best practices for backup, disaster recovery, and business continuity. It emphasized having a thorough backup and recovery plan that includes identifying critical data, determining backup methodologies, testing backups regularly, and documenting the plan. Without proper backup and recovery strategies, businesses risk downtime, data loss, and inability to continue operations due to hardware failures, software issues, security breaches, and human errors.
Common Misconceptions of Tool Integrations
If the average developer alone uses an average of 14 different software platforms every single day, how many are in use throughout your entire organization? Teams that work in independent and uncoordinated workflows across people, process, and products, result in poorly defined roles, disconnected collaboration and poor visibility.
We firmly believe that mission critical tools should talk, connect and provide roll up visibility as a tech stack that build platform approach. Despite common misconceptions, achieving this is not as difficult as you may think.
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The Myths & Realities of Managed IT Services
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PSS Capabilities Overview 2015
PSS help customers build a roadmap for the future of their organizations, from where they are today to where they want to be in future.
The CEO Just Called Your Boss. His MS Teams calls keep dropping! What do you do?
Webinar Recording: https://www.panagenda.com/webinars/the-ceo-ms-teams-calls-keep-dropping-here-is-what-to-do/
With Microsoft Teams replacing your organization’s phone system, it is imperative that MS Teams calls quality to be consistent and reliable, especially for executives. When problems arise, you need to react quickly, spotlight the problem, and get it fixed. But without the detailed telemetry data to do the research, reported issues to go unresolved by most IT groups. This is painfully true for remote workers where IT has visibility gaps for home networks, ISPs, and endpoint computer performance.
Traditional monitoring and network management tools are no longer effective in today’s Work-from-Anywhere environment. They leave too many blind spots for performance troubleshooting, especially for Microsoft Teams call quality. And what about those regular users that won’t ever report issues to the Help Desk? They will continue to suffer in silence with a poor digital experience until someone comes to the rescue. That could be IT Operations if they had the actionable insights to guide the way.
They could be the hero in this story.
Please join us for this webinar on October 4 where you will receive an introduction to OfficeExpert, a next-level Digital Experience Monitoring (DEM) solution. This SaaS product provides end-to-end visibility to measure the performance of Microsoft Teams from the end-user perspective. It brings all the information to your fingertips in a single pane of glass. If you want to know the truth about your employees’ digital experience, quickly fix the issues reported by executives, and proactively help those users suffering in silence, you need a modernized DEM solution like OfficeExpert.
Don’t miss the opportunity to take advantage of this timely information.
What you will learn
- Fast troubleshooting for MS Teams calls quality issue resolution
- Real-time performance monitoring for Teams calls and meetings
- Spotlight issues with endpoint computers (CPU, memory usage, background processes, etc.)
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Staying Under These Performance Redlines Will Improve VoIP Call Quality
Webinar Recording: https://www.panagenda.com/webinars/staying-under-these-performance-redlines-will-improve-voip-call-quality/
Please join us for this discussion with Ståle Hansen (Microsoft RD & Teams MVP). We are going to explore the maximum limits for Hardware and Networking performance that impact Teams call quality.
If your company is relying on Microsoft Teams for all calls and meetings, then you need to attend this webinar. This will be a technical discussion with Microsoft Teams UC experts on the performance redlines that cannot be crossed. We will review actual metrics from our current customers including over 1 Million endpoints. If you want to improve VoIP call quality for your employees then you must remain beneath these barriers.
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During the webinar you will learn about the maximum limits for device hardware and networking performance. Staying underneath these redlines will ensure acceptable Teams call quality performance for your employees.
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- Maximum CPU and Memory Usage Limits
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The agenda outlines a technology management presentation covering topics such as Hyper-V demonstrations, System Center overviews, and customer case studies. The document introduction discusses how Technology Management helps manufacturers and distributors achieve operational excellence through integrated business systems expertise. It is then followed by sections on virtualization benefits, System Center products, and three customer case studies that implemented virtualization and System Center solutions. The conclusion emphasizes how virtualization and System Center can improve availability, reduce costs and improve IT efficiency.
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The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
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* Internet Security
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* Online Backup
* Community Portal
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This document provides information about interacting with Check Point Technical Support. It outlines Check Point's global support coverage across multiple regions. It also details the organizational structure of Check Point's Technical Services department and how support tickets are handled and escalated. Finally, it provides guidance to customers on opening, updating and prioritizing support tickets to help expedite resolution.
Value Stream Mapping: What to Do Before You Dive In
Recorded webinar: http://slidesha.re/1juuPs4
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are significant steps you must take to assure a successful outcome. In this webinar, award-winning author, Karen Martin shares the proper preparation an organization must take to reap the full set of benefits Value Stream Mapping offers.
Topics include:
Leadership – what is their role?
Scoping – how "big” should you go?
Team formation – who are the right people to include?
Facilitator selection – what traits and skills are needed?
Charter development and socialization – it’s far more than a planning tool!
Logistics & communication – how do you make sure everyone is engaged and prepared?
Watch this webinar for a no-nonsense discussion about the key success factors and common failings in preparing to value stream map.
The CEO is Having MS Teams Call Quality Issues! Now What?
Webinar Recording: https://www.panagenda.com/webinars/the-ceo-having-ms-teams-call-quality-issues-now-what/
If your organization relies on Microsoft Teams for all your calls and meetings, then it is critical for your MS Teams call quality to be consistent and reliable, especially for executives. Why? Because you don’t want that Monday morning meeting with your CIO complaining he was contacted by someone in the C-Suite about Microsoft Teams performance issues that STILL haven’t been fixed.
So how do you quickly troubleshoot reported issues with MS Teams call quality? You need all the detailed telemetry data, and the performance metrics for the endpoint devices and networks, brought together into a single-pane-of-glass where you can analyze them and find the root cause. And you need that data from the end-user perspective, not some bot running on a virtual machine in your corporate office. Traditional monitoring and network management tools are no longer effective in today’s ‘Work-from-Anywhere’ environment. They leave too many blind spots for performance troubleshooting, especially for employees working remotely.
Join us for this webinar where you will receive an introduction to OfficeExpert, a next-level Digital Experience Monitoring (DEM) solution. This SaaS product provides end-to-end visibility to measure the performance of Microsoft Teams from endpoint devices. It brings all the information to your fingertips in a single interface for analysis. If you want to know the truth about your employees’ digital experience, quickly fix the issues reported by executives, and proactively help those users suffering in silence, you need a modernized DEM solution like OfficeExpert. It’s the best way to quickly address issues with MS Teams call quality.
What you will learn
- Fast troubleshooting for MS Teams call quality issues
- Real-time performance monitoring for Teams calls and meetings
- Monitoring endpoint device health (CPU, memory usage, background processes, etc.)
- Spotlight slow ISPs causing poor performance and more.
HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
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Link to recording: https://www.panagenda.com/webinars/emergency-alert-why-do-your-ceos-microsoft-teams-calls-keep-dropping/
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Webinar Recording: https://www.panagenda.com/webinars/the-ceo-ms-teams-calls-keep-dropping-here-is-what-to-do/
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Recorded webinar: http://slidesha.re/1juuPs4
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
Value Stream Mapping is a powerful way to improve performance across a large portion of an enterprise. But, before you dive into mapping, there are significant steps you must take to assure a successful outcome. In this webinar, award-winning author, Karen Martin shares the proper preparation an organization must take to reap the full set of benefits Value Stream Mapping offers.
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Leadership – what is their role?
Scoping – how "big” should you go?
Team formation – who are the right people to include?
Facilitator selection – what traits and skills are needed?
Charter development and socialization – it’s far more than a planning tool!
Logistics & communication – how do you make sure everyone is engaged and prepared?
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Más de panagenda
HCL Notes and Domino License Cost Reduction in the World of DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Easier, Faster, and More Powerful – Notes Document Properties Reimagined
Webinar Recording: https://www.panagenda.com/webinars/easier-faster-and-more-powerful-notes-document-properties-reimagined/
Have you ever felt frustrated by the small properties dialog in Notes? Had to create an agent or button to quickly change a field? Searched endlessly for the field you wanted to compare each time you selected a new document? Wished you could just make the damned thing bigger? Luckily, there is a solution – and you probably already have it installed! With the free panagenda Document Properties (Pro) you get the properties dialog you always needed. Big, resizable, full-text searchable. View multiple documents at once or compare them with a diff viewer. Modify any field, and finally have an easy way to handle profile documents for all users. Join HCL Lifetime Ambassador Julian Robichaux to discover how Document Properties can simplify your work and assist you daily when using Domino applications – in the client or the designer. You will never look back!
Key takeaways from this session
- What Document Properties is, which editions there are, and how you can find it in Notes and Domino Designer
- How you can search for and edit any field, compare documents, or CSV export all data
- How to find, edit, and even delete profile documents
- Which configuration settings are available to customize feature
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Webinar Recording: https://www.panagenda.com/webinars/alles-neu-macht-der-mai-wir-durchleuchten-den-verbesserten-notes-eigenschaftendialog/
Haben Sie sich schon einmal über den zu kleinen Eigenschaftendialog in Notes geärgert? Mussten Sie einen Agenten oder eine Aktion erstellen, um schnell mal ein Feld zu ändern? Haben Sie jedes mal endlos nach dem zu vergleichenden Feld gesucht, nachdem Sie ein neues Dokument ausgewählt haben? Wollten Sie das verdammte Ding einfach nur größer machen? Zum Glück gibt es dafür eine Lösung – und sie ist wahrscheinlich bereits installiert! Mit dem kostenlosen panagenda Document Properties (Pro) erhalten Sie den Eigenschaftendialog, den Sie schon immer haben wollten. Größer, anpassbar, und im Volltext durchsuchbar. Sehen Sie mehrere Dokumente gleichzeitig oder vergleichen Sie mit einem Diff-Viewer. Ändern Sie beliebige Felder und haben Sie endlich eine einfache Möglichkeit, Profildokumente für alle Benutzer zu verwalten. Entdecken Sie mit HCL Ambassador Marc Thomas, wie Document Properties Ihre Arbeit vereinfachen und Sie bei der täglichen Verwendung
von Domino-Anwendungen unterstützen kann – im Client oder im Designer.
Sie werden es nicht bereuen!
Für Sie in diesem Webinar
- Was Document Properties ist, welche Editionen es gibt und wo es in Notes
und Domino Designer zu finden ist
- Wie Sie nach einem beliebigen Feld suchen und es bearbeiten,
Dokumente vergleichen oder alle Daten per CSV exportieren können
- Suchen, Bearbeiten und auch Löschen von Profildokumenten
- Welche Konfigurationseinstellungen verfügbar sind, um Funktionen anzupassen
- Wie Ihre Endbenutzer davon profitieren
- Sehen Sie alles in einer Live-Demo
De05_panagenda_Prepare-Applications-for-64-bit-Clients.pdf
Conference: Engage 2024 in Antwerp
Type: Development – Session
Speakers: Julian Robichaux
Title: How to Prepare Applications for Notes 64-bit Clients
Abstract:
Why 64-bit? Do you need it? Is it painful to switch? Will your applications stop working? Do you have to rewrite everything? Will the new Java 17 break things? We have the answers to these questions and more!
Spoiler warning: 64-bit clients are here, and your applications are not ready. But not to worry; everything is fixable.
Join this session with Julian Robichaux from panagenda to find out how. He will guide you through this journey and give you all the tools, tips, and tricks you need to outmaneuver any dangers and pitfalls. Get started today!
Dive into these 64-bit topics:
+ HCL guidelines for updating applications
+ LotusScript: known issues, patterns to look for, debugger bugs, compiling with older Designers
+ API calls: parameters, dealing with structs, NotesSession.UseDoubleAsPointer
+ Java: Java 17, added/removed functionalities, compiler settings, XPages
+ Eclipse plugins
Co01_panagenda_NotesDomino-Licensing-Understand-and-Optimize-DLAU-results-wit...
Conference: Engage 2024 in Antwerp
Type: Commercial – Session
Speakers: Henning Kunz
Title: Notes/Domino Licensing: Understand and Optimize DLAU results with panagenda solutions
Abstract:
panagenda is renowned for its robust and tested solutions designed to enhance and manage the Notes Client. Our offerings extend to proactively monitoring Domino infrastructures and analyzing the Domino-based application landscape. This includes comprehensive assessments of application inventory, usage, design similarities, and content. In this engaging session, we aim to illuminate a different aspect – the HCL Notes/Domino Licenses.
The community has been buzzing with excitement about HCL's new streamlined licensing model for Notes/Domino. As many of you are aware, HCL provides a tool called DLAU, which is crucial for determining the licenses associated with your Notes/Domino infrastructure. During our sponsored session, we will delve into how our two flagship panagenda products, iDNA for Applications (IFA) and Security Insider (SI), can play a pivotal role in comprehending, validating, and optimizing the results obtained through DLAU. Join us to discover how these tools can empower you in navigating the complexities of HCL Notes/Domino licensing.
Ad01_Navigating-HCL-Notes-14-Upgrades_A-Comprehensive-Guide-for-Conquering-Ch...
Conference: Engage 2024 in Antwerp
Type: Administration & Development – Session
Speakers: Christoph Adler
Title: Navigating HCL Notes 14 Upgrades: A Comprehensive Guide for Conquering Challenges
Abstract:
In this session Christoph Adler will guide you systematically through the intricate process of mastering every challenge encountered in an HCL Notes 14 Upgrade project. Numerous changes from 32 to 64-bit architecture necessitate careful consideration and resolution within the upgrade package itself. This includes tasks such as uninstallation (incl. nice.exe in 32- and 64-bit), cleanup procedures (addressing old program and shareddata folders and more), migration the data folder and the very important notes.ini file, and meticulous installation practices (sorting order, command lines, parsing logs, etc.).
The session will also delve into pre-configuration essentials for new users, covering elements like the common folder, stub notes.ini, config file and others to ensure a seamless onboarding process. Emphasizing the impact of changes in bitness and folder locations in Notes 14, the discussion will explore considerations for Anti-Virus, DEP, AppBlocker and Security Software, highlighting their potential as game-changers for end-user performance.
Having thoroughly examined the aforementioned aspects, the session will conclude with an objective and candid comparison of various Notes upgrade methods, enabling participants to make informed decisions tailored to their specific project requirements.
W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...
Conference: Engage2024 in Antwerp
Type: Workshop
Speakers: Florian Vogler, Henning Kunz, Christoph Adler
Title: Navigating the Future with The Hitchhiker's Guide to Notes and Domino 14
Abstract:
Embark on an exhilarating journey with industry trailblazers Florian Vogler, Henning Kunz, and Christoph Adler in this not-to-be-missed workshop at the forefront of the tech universe.
Get ready for a thrilling kick-off as we navigate the current state of the HCL universe, setting the stage for an exploration of the groundbreaking Notes and Domino 14. Discover the latest enhancements and revolutionary features that will redefine your experience.
In this interactive session, unlock a treasure trove of tips and tricks to elevate your utilization of version 14, both with and without the game-changing panagenda MarvelClient. Brace yourself for also diving into Nomad, Nomad Web, and VoltMX, expanding your horizons in the expansive HCL landscape.
Be a part of this exclusive opportunity to stay ahead in the ever-evolving world of HCL technologies. Your journey to mastering Notes and Domino 14 begins here.
And remember, in the spirit of intergalactic exploration, don't forget to bring your towel!
Modern Roaming for Notes and Nomad – Cheaper Faster Better Stronger
Webinar Recording: https://www.panagenda.com/webinars/modern-roaming-for-notes-and-nomad-cheaper-faster-better-stronger/
Users want a seamless user experience across devices or after a reinstall. They don’t want to waste time finding and setting up all their configuration and applications again every time. What if they change or lose their device? Have multiple computers? Are on VDI/Citrix? Get a client update? Reset their device? An end-user should always have their UI and configuration exactly as they had it before.
In this webinar, HCL Ambassador Christoph Adler will show you how to easily solve these problems. Create roaming configurations that include all the UI elements and settings you need. Meet and exceed your users’ and organization’s expectations, with low network and disk impact, starting tomorrow!
What you will learn
- Using roaming to sync Notes configurations across different client versions and platforms
- How roaming can improve performance and reliability, especially on VDI/Citrix
- How to do a one-time migration of client configurations to Nomad
- Setting up continuous roaming for Nomad (both on mobile and web versions)
- Recovering previous client configurations on demand
So einfach geht modernes Roaming fuer Notes und Nomad.pdf
Webinar Recording: https://www.panagenda.com/webinars/so-einfach-geht-modernes-roaming-fur-notes-und-nomad/
Wenn Nutzer mehrere Geräte nutzen oder ihr Gerät wechseln, neu installieren oder verlieren, wollen sie ihre Anwendungen, Benutzeroberfläche und Konfiguration nicht jedes Mal erneut anpassen. Das kostet Zeit und Nerven. Manche Nutzer verwenden auch mehrere Computer oder sind auf VDI/Citrix unterwegs. Wie kann ein Endbenutzer seine individuellen Einstellungen und Anwendungen in obigen Szenarien beibehalten?
In diesem Webinar erklärt Ihnen HCL Ambassador Marc Thomas, wie Sie solche Herausforderungen einfach meistern können. Erstellen Sie Roaming-Konfigurationen, die alle notwendigen Elemente und Einstellungen der Benutzeroberfläche enthalten. Erreichen und übertreffen Sie die Anforderungen Ihrer Nutzer und Ihres Unternehmens mit minimalem Netzwerk- und Festplattenaufwand – schon ab morgen!
Was Sie lernen werden
- Roaming zum Abgleichen von Notes-Konfigurationen über verschiedene Client-Versionen und -Plattformen nutzen
- Wie Roaming die Performance und Zuverlässigkeit steigern kann, vor allem bei VDI/Citrix
- So migrieren Sie einmalig Client-Konfigurationen zu Nomad
- Kontinuierliches Roaming für Nomad einrichten (für mobile und Web-Versionen)
- Bei Bedarf frühere Client-Einstellungen wiederherstellen
Developer Special: How to Prepare Applications for Notes 64-bit Clients
Webinar Recording: https://www.panagenda.com/webinars/developer-special-how-to-prepare-applications-for-notes-64-bit-clients/
Why 64-bit? Do you need it? Is it painful to switch? Will your applications stop working? Do you have to rewrite everything? Will the new Java 17 break things? We have the answers to these questions and more!
Spoiler warning: 64-bit clients are coming, and your applications are not ready. But not to worry; everything is fixable.
Join this webinar special with Notes development legend and HCL Lifetime Ambassador Julian Robichaux to find out. He will guide you through this journey and give you all the tools, tips, and tricks you need to outmaneuver any dangers and pitfalls. Get started today!
Dive into these 64-bit topics
- HCL guidelines for updating applications
- LotusScript: known issues, patterns to look for, debugger bugs, compiling with older Designers
- API calls: parameters, dealing with structs, NotesSession.UseDoubleAsPointer
- Java: Java 17, added/removed functionalities, compiler settings, XPages
- Eclipse plugins
Everything You Need to Know About HCL Notes 14
Webinar Recording: https://www.panagenda.com/webinars/everything-you-need-to-know-about-hcl-notes-14/
The release of Notes 14 is not too far away. By the time you are joining this webinar it might even be out already. An exciting time! And there’s so much to consider: A new JVM, an updated Eclipse version, and the client is now exclusively 64-bit – just for a start. It’s the perfect time to consider if, when, and how you want to upgrade, and we have all the facts you need right here.
Join this webinar with HCL Ambassador and leading expert Christoph Adler to get the complete rundown of everything you need to know and do. Whether you have already started to plan your upgrade or are just considering the pros and cons, this is the session for you.
Get answers on questions like
- What’s new in Notes 14
- Is Notes 14 right for you (yet), or is Notes 12 a better choice
- What do you need to consider before upgrading
- What challenges come with 64-bit clients
- What are the know issues and workarounds
- What are the best tweaks to get the most out of Notes 14
Alles was Sie über HCL Notes 14 wissen müssen
Webinar Recording: https://www.panagenda.com/webinars/alles-was-sie-uber-hcl-notes-14-wissen-mussen/
Die Release von HCL Notes 14 ist immer noch in aller Munde. Wenn Sie an diesem Webinar teilnehmen, könnte die Version sogar schon verfügbar sein. Aufregend! Es gibt viel zu bestaunen: neue Version der JVM, neue Eclipse-Version, und der Client ist nur noch als 64-Bit-Version verfügbar – um nur einige Highlights zu nennen. Ein guter Zeitpunkt, um darüber nachzudenken, ob, wie und wann der Umstieg auf Notes 14 sinnvoll sein könnte. Seien Sie versichert, dass alle Antworten, die Sie brauchen, in diesem Webinar bekommen werden.
Nehmen Sie an unserem Webinar mit dem HCL-Botschafter und führenden Experten Marc Thomas teil. Sie erhalten einen umfassenden Überblick und können den geschäftlichen Nutzen, aber auch die Kosten einer Umstellung besser einschätzen. Alles, was Sie wissen müssen und tun sollten, egal ob Sie bereits mitten im Upgrade sind oder noch die Vor- und Nachteile abwägen.
Was Sie lernen werden
- Was ist neu in HCL Notes 14?
- Ist HCL Notes 14 die richtige Wahl für Sie oder ist Notes 12 besser?
- Was ist vor einem Upgrade zu beachten?
- Welche Herausforderungen bringen 64-bit Notes Clients mit sich?
- Welche Probleme sind bekannt und welche Lösungen gibt es?
- Tipps und Tricks, um das Meiste aus Notes 14 herauszuholen
Workshop: HCL Notes 14 Upgrades einfach gemacht – von A bis Z
Webinar Recording: https://www.panagenda.com/webinars/workshop-hcl-notes-14-upgrades-einfach-gemacht-von-a-bis-z/
Die Zeit ist fast gekommen: Notes 14 steht vor der Tür und bringt eine Fülle von neuen Funktionen mit sich. Mit dem sich abzeichnenden Ende des Produktsupports für HCL Notes 9 & 10 im Jahr 2024 ist es höchste Zeit, über ein Upgrade nachzudenken. Bisher haben Sie vielleicht gezögert, weil Upgrade-Projekte in der Regel langwierig, anstrengend und voller Stolpersteine sind. Aber das muss nicht sein. Erstinstallation oder Upgrade, Laptop oder virtuelle Infrastruktur – Sie können Upgrades in wenigen Minuten durchführen, ohne die Benutzer bei ihrer Arbeit zu stören. Sehen Sie wie!
In diesem spannenden Hands-On Workshop unter der Leitung des HCL Ambassador Marc Thomas erhalten Sie aus erster Hand Tipps und Anleitungen zur Konfiguration, Vorbereitung und Durchführung von blitzschnellen Installationen von HCL Notes 14 mit MarvelClient Upgrade. Auch für bestehende Anwender von MarvelClient Upgrade ist dies eine gute Auffrischungsveranstaltung mit Fokus auf Notes 14 – denn es wird unter anderem gezeigt, wie Sie bestehende Upgrade-Konfigurationen wiederverwenden können, um noch schneller zu werden.
Und das Beste: Wenn Sie MarvelClient Upgrade noch nicht kennen, können Sie mit unserer kostenlosen Version sofort loslegen und Ihr neu erworbenes Wissen in die Praxis umsetzen!
Was Sie lernen werden
- Upgrade von Notes-Clients von beliebiger Ausgangsversion/-konfiguration auf die gewünschte Zielversion und -konfiguration
- Upgradepakete konfigurieren und vorbereiten, inkl. Spezialbehandlung von Themen rund um Notes 14, wie zum Beispiel der Wechsel von 32-bit auf 64-bit
- Ausrollen und Durchführen der Upgrades mit MarvelClient ohne Endbenutzer zu stören oder Softwaredeployment verwenden zu müssen
- Pakete für die Erstinstallation auf neuen PCs schnüren
- Pakete für virtualle Umgebungen wie Citrix oder VDI, inklusive aller nötigen Optimierungen und Leistungsverbesserungen
How to Perform HCL Notes 14 Upgrades Smoothly
Webinar Recording: https://www.panagenda.com/webinars/how-to-perform-hcl-notes-14-upgrades-smoothly/
HCL Notes 14 is coming out soon with many new features. Combine this with the fact that HCL will end their support for Notes 9 and 10 in 2024, and it is time to finally consider moving to a newer version.
You may have been hesitant so far because upgrades seem like long and arduous projects with many pitfalls. But it doesn’t have to be like that. Whether it is a fresh install or an upgrade, whether it is on a laptop, PC, or some virtual infrastructure – you can get upgrades done in minutes without disrupting users. Come and see how!
In this live, hands-on workshop HCL Ambassador Christoph Adler will show you in detail how you can use MarvelClient Upgrade to configure, prepare, and run the smoothest and fastest HCL Notes 14 installations ever. Even if you are already using MC Upgrade, it is a good refresher with a focus on what’s changed for Notes 14 and how you can re-use what you already have to be even faster.
The best part: if you don’t yet have MarvelClient Upgrade, you can immediately start using what you learn here, with our free version!
You will learn how to use MarvelClient Upgrade to
- Upgrade from any current Notes client configuration or version to your desired target configuration and version in a single, seamless step
- Configure and prepare upgrade packages and deal with Notes 14 specific issues, like the switch from 32-bit to 64-bit
- Deploy and run upgrade packages using MarvelClient without disrupting users or need for software deployment
- Create self-contained packages for initial installation of Notes 14 on new PCs
- Create packages for easy installation of Notes 14 on virtual platforms like Citrix and VDI including all needed optimizations and performance tweaks
The Ultimate Administrator’s Guide to HCL Nomad Web
Webinar Recording: https://www.panagenda.com/webinars/the-ultimate-administrators-guide-to-hcl-nomad-web/
HCL Nomad Web is THE talk around the watercooler. More and more companies are looking into supplementing or outright replacing their Notes clients with this new browser based HCL solution. But doing so is a daunting prospect, given the many new technologies in play. To help you out, we went and collected everything you need to know in one place. Getting HCL Nomad Web up and running – start to finish, with live demos – only here!
Join HCL Ambassador Christoph Adler in this unmissable event for HCL administrators. Everything you see here you can put to good use immediately, as all tools are available with your HCL CCB license or are even free to use. Whether you already are using it, have just decided to start your HCL Nomad journey, or only want to see what it would mean to go down this path: if you don’t want to be left in the past, you must not miss this webinar!
What you will learn
- Understanding requirements, benefits, and limitations of HCL Nomad Web
- Installing HCL Nomad Web on the server (with or without HCL SafeLinx)
- Performing initial setup for end-users while preserving the workspace from their Notes clients
- Dealing with virtual infrastructures such as Citrix, VMWare, TS, and VDI
- Operating, optimizing, and troubleshooting on servers and clients
Die ultimative Anleitung für HCL Nomad Web Administratoren
Webinar Recording: https://www.panagenda.com/webinars/die-ultimative-anleitung-fur-hcl-nomad-web-administratoren/
HCL Nomad Web ist DAS heiße Thema in der Notes-Welt. Immer mehr Unternehmen erwägen, ihre HCL Notes-Landschaft mit Nomad Web zu ergänzen oder sogar komplett zu ersetzen. Es ist verständlich, dass die Veränderungen und neuen Technologien überwältigend wirken können. Um dem entgegenzuwirken, erfahren Sie in diesem Webinar alles, was Sie über Nomad wissen müssen – angefangen von den ersten Schritten bis hin zum endgültigen Rollout bei den Anwendern. Alles praxisnah und leicht verständlich erklärt.
Verpassen Sie auf keinen Fall dieses aufschlussreiche Webinar mit dem renommierten HCL Ambassador Marc Thomas. Gewinnen Sie wertvolle Erkenntnisse, die Sie sofort in die Tat umsetzen können, denn alles, was Sie brauchen, ist in Ihrer HCL CCB-Lizenz bereits enthalten oder kostenlos erhältlich. Egal, ob Sie bereits in die Welt von HCL Nomad Web eingetaucht sind, den Einstieg planen oder einfach nur neugierig sind, ob die Lösung auch für Sie geeignet ist – wenn Sie nicht in der Vergangenheit stecken bleiben wollen, sollten Sie dieses Webinar nicht verpassen!
Was Sie lernen werden
- Anforderungen, Vorteile, und Beschränkungen von HCL Nomad Web
- Installation auf dem Server (mit und ohne HCL SafeLinx)
- Initiales Setup für Endbenutzer inkl. Übernahme des bestehenden Notes Client Arbeitsbereiches
- Umgang mit virtuellen Infrastrukturen wie Citrix, VMWare, TS und VDI
- Betrieb, Optimierung und Fehlerbehebung auf Server und Client
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
This webinar provided an overview of HCL Nomad and how it can upgrade users' time by providing a modern and seamless experience across devices. It demonstrated how Nomad Web and mobile can be analyzed using MarvelClient databases to stay on top of devices. It also showed how Nomad can be managed and configured for security and compliance using MarvelClient. Finally, it demonstrated Nomad Roaming which allows seamless roaming of user data between Nomad Web and mobile applications using MarvelClient licenses.
Wie man HCL Nomad eine moderne User Experience verschafft
Webinar Recording: https://www.panagenda.com/webinars/wie-man-hcl-nomad-eine-moderne-user-experience-verschafft/
HCL Nomad ist die Zukunft des Clients. Sie erwarten sich eine moderne, nahtlose User Experience, aber stellen schnell fest, dass dies nicht einfach von selbst passiert. Die Benutzeroberfläche kann mühsam sein, einige Ihrer Domino-Anwendungen sind (noch) nicht auf Nomad ausgelegt, und die anstrengenden Realitäten von Roaming, BYOD, Browsern und mehreren Geräten kommt immer wieder zum Vorschein. Es gibt viel zu tun.
Nehmen Sie an diesem praxisnahen Webinar am 6. Juni teil, in dem einer der führenden Experten auf diesem Fachgebiet, Marc Thomas, demonstriert, wie Sie eine moderne, nahtlose User Experience schaffen, die die Erwartungen Ihrer Mitarbeiter:innen übertrifft. Sie können ganz vorne dabei sein, wenn es um Nomad Clients geht, die einfach funktionieren, Compliance-Richtlinien erfüllen, und Ihren Arbeitsaufwand verringern!
Dabei gehen wir besonders auf die folgenden Themen ein:
- Behalten Sie den Überblick über alle Geräte und Anwender:innen an einem Ort dank automatischer Inventur.
- Erfahren Sie mehr über Recent Applications und Workspaces in Nomad – und lernen Sie, diese zu meistern.
- Verwalten Sie Replikation für mobile Anwendungsfälle und verhindern Sie, dass unerwünschte oder inkompatible Anwendungen auf Nomad geöffnet werden.
- Konfigurieren Sie Nomad so, dass es reibungslos funktioniert und die Compliance-Anforderungen erfüllt.
- Geben Sie Anwender:innen eine Roaming-Konfiguration, die sie auf allen Geräten begleitet, egal was passiert.
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Webinar Recording: https://www.panagenda.com/webinars/im-praxistest-microsoft-teams-performance-im-hybriden-arbeitsalltag/
Der Zug der hybriden Arbeit ist unaufhaltsam. Um die Erwartungen von Anwendern und Unternehmen an einen modernen, hybriden Arbeitsplatz zu erfüllen, werden Cloud-basierte Kollaborationslösungen wie Microsoft Teams ständig um neue Funktionen und Integrationsmöglichkeiten erweitert. Dabei gehen Anwender und Unternehmen davon aus, dass ihr hybrider Arbeitsplatz jederzeit reibungslos funktioniert. Doch geht diese Rechnung auf?
Denn die immer neuen Herausforderungen im täglichen Betrieb halten nicht nur die IT-Teams in Atem, schlechte Benutzererfahrungen schlagen sich auch massiv auf die Stimmung der Anwender nieder. Schlimmer noch: Sie können sogar das Erreichen von Unternehmenszielen gefährden. Unternehmen, die gut aufgestellt sind, profitieren spürbar. Andere bleiben zunehmend auf der Strecke.
Für alle, die mehr erwarten.
Seien Sie mit dabei, wenn die beiden Microsoft 365 und Microsoft Teams Experten Michael Greth (MVP) und Stefan Fried (Senior Program Manager & Senior Consultant, panagenda) aus ihrer täglichen Praxis berichten. Erfahren Sie, welche Probleme sich hinter den Kulissen von Microsoft 365 und Microsoft Teams verbergen, wie sich diese auf die Unternehmensziele auswirken können und welche Lösungsansätze zur Verfügung stehen.
Über die Sprecher
Michael Greth, MVP
Michael Greth arbeitet als freier Berater und Trainer um Themen zu Themen der digitalen Transformation mit den Schwerpunkten Microsoft 365, SharePoint, Künstliche Intelligenz und Video im Unternehmen. Seit 24 Jahren ist er MVP (Most Valuable Professional) für Office Apps & Services.
Stefan Fried, Senior Program Manager & Senior Consultant, panagenda
Stefan Fried verfügt über mehr als 20 Jahre Erfahrung im Umfeld von Collaboration-Lösungen. Er ist seit 2013 Teil von panagenda und als Senior Program Manager & Senior Consultant von OfficeExpert und GreenLight tätig. Infrastrukturanalysen und Monitoring für panagenda-Kunden sind seine Spezialgebiete.
Diese und weitere Themen erwarten Sie:
- Der hybride Arbeitsplatz: Optimierungsstrategien für eine nachhaltig effiziente Arbeitsumgebung (Fokus: Microsoft Teams)
- Digital Experience Monitoring: Warum End-to-End in vielen Fällen nicht wirklich End-to-End ist
- Gewohnheiten neu gedacht: Microsoft Teams Experience Monitoring als Drehscheibe für mehr Effizienz
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Why Teams call analytics are critical to your entire business
- 1. Upgrade Your Time M365 MONITORING ESSENTIALS Why Teams call analytics are critical to your entire business May 7th, 2024
- 2. Henning Kunz COO henning.kunz@panagenda.com Host & Speaker Femke Goedhart Product Marketing femke.goedhart@panagenda.com
- 3. Before We Start All attendee lines are muted This is to prevent interruptions during the presentation. X The webinar is being recorded After the webinar, we will send you a mail to give access to the recording and presentation slides. Please submit questions via the Chat or Q&A panel Your questions will be addressed directly during the webinar or in the Q&A section after the presentation. Share your feedback with us Use the link provided at the end to let us know what we can do better.
- 4. Agenda ➢ About panagenda ➢ Short Recap Episode 1 & 2 ➢ Why Microsoft Teams Support is different compared to other Services? ➢ Examples using OfficeExpert TrueDEM ➢ Q & A
- 6. About panagenda • Founded 2007, privately owned and funded • HQ in Vienna (Austria) • Offices in Germany, USA and The Netherlands • panagendians work from >20 different locations
- 7. MILLION LICENSES 15 REDUCE INFRASTRUCTURE WORKLOAD COST ANALYZE APPLICATIONS SERVERS MAIL MANAGE NOTES NOTES WEB NOTES MOBILE www.panagenda.com Your Upgrade Time OPTIMIZE MICROSOFT 365 MICROSOFT TEAMS AND MORE
- 8. Microsoft 365 Monitoring Essentials – Webinar Series Replays available
- 9. Digital Experience Monitoring shifts the focus to the complete and individual ‘User Journey’
- 10. Most issues with Microsoft 365 Services… are caused on/by the user's device, the local network and/or the ISP
- 11. Effective troubleshooting shouldn’t start with a hunt for data Device-, remote/company network-, ISP-data/details are crucial for M365 Support
- 12. Upgrade Your Time Why Microsoft Teams Support is different compared to other M365 Services?
- 13. Why Microsoft Teams Support is different compared to other Services? - Realtime communications - Multiple users impacted
- 14. Teams call quality importance 14 Source: https://www.microsoft.com/en-us/worklab/work-trend-index/will-ai-fix-work/
- 15. What bad call quality means monetarily to a company 40.469 Calls (~20 sec = 225h) 14.761 Calls (~1 min = 246h) 727 Calls (~1min = 12h) ~480 h per month Audio issues (Audio Jitter) 27% Mid-Call Failures / Dropped Calls 9,8% Call Setup Failures 0,5% Customer with >40k users and ~150k calls per month
- 17. The first approach is not always the best … Support is focused on getting rid of issues (fighting symptoms and/or ‘cracking nuts with a sledgehammer’) – Check for Teams client updates – Restart computer or Teams – Clear Teams Cache – Repair or Reset Teams App Very time consuming for both Support & Users and low success rate – Scan for Malware – Check for Corrupt Files – Run a Network/Route Test – Check for Windows Updates
- 18. The first approach is not always the best … (cont.) Support is always behind – Users normally don’t open tickets while having a call with issue, but afterwards – Most users only open tickets if they are having consistently bad calls CQD (Call Quality Dashboard) can maybe help, but – Mostly shows only summarized and highly aggregated data
- 19. The path to success is that Support ‘always’ knows • What happened on the user's device • Which Network device/adapter was in use • The network quality from the device to the specific Teams service • All needed Teams Call related factors, like – Detected issues during the call – Changes during the call (e. g. codecs, WiFi channels, etc.) – Audio, Video and Screensharing details
- 20. Upgrade Your Time Example using OfficeExpert TrueDEM
- 21. Pro-active support • What is going on in my environment?
- 22. 22
- 23. 23
- 24. 24
- 25. Upgrade Your Time Live Demo OfficeExpert TrueDEM
- 26. Client App Accurately monitor all your devices Network/ISP/MSFT The entire path Call Quality Ensure your SLAs are consistently met Quality of M365 services True User Experience OfficeExpert
- 27. A user complains about call quality • What happened during the call?
- 28. Conclusion With OfficeExpert TrueDEM you see… – See (near) real time analytics during and immediately after the call – See the full context & ‘journey’ of the user – See the impact of each individual user on a call – See global, ISP, local network and individual insights
- 29. Questions?
- 30. Interested to know more about panagenda OfficeExpert TrueDEM? www.panagenda.com
- 31. Your Feedback Matters to Us THANK YOU! THANK YOU! Q & A