The 70:20:10 model is not easy to transform into reality. Learning and development people are often unsure about where to start with the model. Sprout Labs has put together the Learning While Working Framework to help guide the design and implementation of 70:20:10 learning models. The 1st stage of the Sprout Labs Learning While Working Framework is understanding. This stage is a mixture of understanding the business problem, understanding the learners, and understanding the context. The understanding stage of project is the bedrock that makes sure your 70:20:10 model is successful. This webinar explored: - why this understanding phase is important for the success for 70:20:10 - what are the best projects to work on when get started with a 70:20:10 model - how the understanding phase can be used to engage stakeholders - how techniques from design thinking and lean manufacturing can be used in learning - the use of learner and stakeholder personas.

1. How to make sure your 70:20:10
model is successful
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2. We will …
• why this understanding phase is important for the success
for 70:20:10
• what are the best projects to work on when get started
with a 70:20:10 model
• how the understanding phase can be used to engage
stakeholders
• how techniques from design thinking and lean
manufacturing can be used in learning

4. It’s 3 things
Design patterns
A process Some principles

5. Process

6. Process

7. Why the understanding phase is
important for the success for
70:20:10

8. Manager as
learning leader
Employee as self
directed learner L&D as ecosystem
designer

9. More moving parts

10. Engagement
Value proposition

11. Value proposition
Making sure the “fit is right”

12. Gain Creators
Pain Relievers Pains
Gains
Products
& Services
Customer
Job(s)
Value Proposition Customer Segment
copyright: Strategyzer AG
The makers of Business Model Generation and Strategyzer
The Value Proposition Canvas
strategyzer.com

13. Gain Creators
Pain Relievers Pains
Gains
Products
& Services
Customer
Job(s)
Value Proposition Customer Segment
copyright: Strategyzer AG
The makers of Business Model Generation and Strategyzer
The Value Proposition Canvas
strategyzer.com

14. Gain Creators
Pain Relievers Pains
Gains
Products
& Services
Customer
Job(s)
Value Proposition Customer Segment
copyright: Strategyzer AG
The makers of Business Model Generation and Strategyzer
The Value Proposition Canvas
strategyzer.com

15. what are the best projects to
work on when get started with a
70:20:10 model

16. 70:20:10 journey
Embedded into the way
an organisation works.
Often focused on
individual
development
programs
Blended learning

17. Blended learning Team approach Continuous
learning
PD programs
Learning and
development
Leads Fosters – has
indirect control of
Designs the ecology
system - – has
indirect control of
Individual Guided Guided Leads
Manager They should be be
involved in
Leads Leads

18. 70:20:10 journey
Often focused on
individual
development
programs
Teams
10->20->70
Getting started
Start simple – role model
Embedded into the way
an organisation works

19. Understanding and engagement

20. Listening Pain points
What keeps you up at night about …. ?
Questions Value
proposition

21. Consultants can ask the “dumb questions”

22. Learners
Business
problem
Context

23. Groups
Individuals

24. Design thinking and understanding

26. Being in the shoes of

27. Being in the shoes of
It’s about an emotional understanding - empathy

29. Zara is a recent PhD graduate, living in Perth. She was interested in working for
….. but didn’t want to move to Canberra and so she joined the outposted
team.
On her first day she joins in the quick daily virtual check-ins and meets the rest
of her team.
She gets started on the induction part of the program and has her first session
with her Workplace Coach. Together they map out some goals, which include
sitting in on a three-person search team in her area of expertise where she can
contribute her expert technical knowledge.
Zara sees this as a great way to begin to work with the rest of her team. As part
of her training plan her coach wants her to join the online Learner Community.
What Zara likes about these sessions is that everyone is connected virtually.
Zara works her way through the training program and progressively becomes
more involved in the work that her Section is working on.

30. L&D and performance improvement

31. Lean thinking
“Lean thinking is a business methodology that aims to
provide a new way to think about how to organize human
activities to deliver more benefits to society and value to
individuals while eliminating waste”.

32. It’s not about cutting costs

33. It’s about changing systems

34. Focus on removing what does doesn’t add
value to customers

35. Tools
Gemba walk

36. IshikawaTools

37. Tools Value stream mapping
Image credit: siddhu2020

38. Tools
Asking why 5 times?

39. Thank you for your participation!
Robin Petterd
Learning Consultant
M: +61 419 101 928
E: robin@sproutlabs.com.au
T: @sproutlabs_au