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Ivan f rodriguez theory in action collaborative innovation
1. Rodpol®: Open Innovation and
Technology Scouting
Ivan F Rodriguez
ORG711 21st Century Organizational Behavior
June 9, 2013
2. About this Presentation
• Objective: Apply learned theory to design a new organization in the 21st Century.
• Methodology: This presentation was developed using two sources, (1) Organization Theory
Taxonomy (week two assignment of this course), and (2) Peer-reviewed research. Each strategic
decision is supported in theoretical foundations, and structures described in the Organization Theory
Taxonomy Assignment. The presentation includes the following.
o Overview of the hypothetical enterprise developed.
o Organizational structure.
o Roles and responsibilities.
o Metrics and performance measurement.
o Incentives and reward programs.
o Leadership strategy.
o Detailed speaker notes.
o Proper APA in-text citations on the slides and in the speaker notes.
o An APA reference slide.
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4. Rodpol® Overview
• Vision
To become the recognized world leader productivity
enhancer (n.) that creates core competencies in
underdeveloped countries and minimize poverty.
• Mission
To optimize human’s life quality in a sustainable manner
using internet based external crowd-sourcing platforms to
identify sources of poverty and connect the collective
knowledge of individuals to innovate products and
processes.
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5. Rodpol® Overview (cont.)
• Rodpol® Business Model Justification
The production of scientific knowledge is shifting from individuals
to groups, from single to multiple institutions, and from a national
to an international scope (West, 2012). Researchers are
increasingly networked across national and organizational
borders.
Rodpol® business model assumes that greater scientific
specialization and cross-border collaboration can result in
increased innovation. Because they draw on a larger pool of
expertise, international research collaborations can be expected
to have a bigger impact in terms of citations of scientific
publications.
Differences across countries suggest a positive relationship
between measures of research openness and scientific impact,
the latter proxied by the average normalized citation index.
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6. Rodpol® Overview (cont.)
• Rodpol® Business Model Execution
The objective of Rodpol®’ business model is to connect
expert contributors from multiple locations with a common
vision, minimize poverty though innovation, technology
development, and technology deployment.
In so doing, a three step approach has been defined: (1)
Using advanced quantitative and qualitative
methods, assess the competitiveness level of an
underdeveloped economy, (2) Apply the Rodpol®
Engagement Model to allocate resources to implement
qualified projects/innovations, and (3) Monitor
competitiveness and human development index to
measure projects’ effectiveness.
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7. Rodpol® Overview (cont.)
• Rodpol® Business Model Execution (cont.)
Rodpol® business model requires to expand routes for
open communication and create additional opportunities
for experts involvement, consequently, the concept of
Open Innovation Service Provider (OISP) platforms has
been incorporated as a tool within Rodpol®’ problem
solving strategy.
The goal of utilizing open innovation techniques, such as
crowd-sourcing, takes advantage of the power of groups of
people/experts outside one’s organization to help solve
problems or bring in new and novel ideas (West, 2012).
The goal is not to replace valued internal expertise, but to
add to the problem-solving capabilities of the global
specialized cohort.
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8. Rodpol® Organizational Structure
• Organizational Structure
According to Rassenfosse and Potterie (2009), operating in the information
era implies a shift in ―traditional strategies and philosophies for any
organization’s research and technology development efforts.‖ (p. 783)
Rodpol® organizational structure is designed to remained flat and flexible as
much as possible. It includes three layers:
1.Agency Leaders
2.Program Management
3. Resource Management
Rodpol® network of experts is designed to encompass as much of the world’s
expertise as possible. It is acknowledged harnessing the power, and
expertise of underdeveloped communities challenges long-standing cultural
barriers such as the not invented here philosophy, and opening the problem
solving space to diverse and talented individuals outside of the selected
country (see Appendix A).
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9. Rodpol® Engagement Model
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Create IAA
Develop Game
Plan
Approve
IAA
Authorize
Start
Post
(challenge.gov,
etc)
Review
Funding
Order
Resource
Management
Program
Management
Agency
Leaders
DevelopPlan
Establish
Scope
Time
Project
Execution
Figure 1. Rodpol® Engagement Model (Executing the Business Model)
Figure 1. This flow diagram describes the interactions between the three core functions within Rodpol®. It indicates the
actions, sequence, and interdependency between the areas to evaluate a project and define if it will be executed
(implemented or not). IAA stands for Initial Analysis Approval.
10. Rodpol® Organizational Supportive
Theory
• Global Organizational Theory: Knowledge Base Theory
Rodpol® organization structured is supported by this global
theory. Knowledge management research needs a consistent
and cohesive theory supported by empirical evidence to
provide sound and stable foundations for the field (Edwards et
al., 2003).
Knowledge management is an increasing concern in the
design of organizations. Knowledge generation, transfer, and
sharing are becoming increasingly important for scholars
attempting to explain dynamic flows of knowledge that enable
workflow processes (and hence organizational
performance, e.g., Nonaka & Takeuchi,1995; Mason, 2007).
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11. Rodpol® Organizational Supportive
Theory (cont.)
• Global Organizational Theory: Knowledge Base Theory
Rodpol® organization structured is based on the knowledge
base theory and attempts to devise mechanisms for integrating
individuals’ specialized knowledge. Grant (1996) proposes four
mechanisms to coordinate the integration of knowledge within
an enterprise: (a) possessing rules and directives to enable the
conversion of tacit knowledge to explicit knowledge; (b)
sequencing of workflow processes that minimize
communication but ensure the input of expertise at different
times; (c) creating routines to support complex patterns of
interactions between individuals in the absence of rules,
directives, or even significant verbal communication; and (d)
establishing group problem-solving and decision-making
routines (see Appendix B).
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12. Rodpol® Roles and Responsibilities
• Resource Manager
Responsible for defining the amount, allocating budget to
projects, and controlling it (e.g., do not exceed the
allocated resources).
• Program Manager
Responsible for defining the scope of the project,
assigning priorities, and executing the project throughout
established phases.
• Agency Leader
Responsible for evaluating the Initial Analysis Approval
(IAA), assessing project viability, and approving the
project execution.
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13. Rodpol® Core Metrics and Performance
Measurement
• Knowledge based organizations
Knowledge flows enable workflows, and workflows drive
performance, theory suggests the organization of knowledge—
particularly tacit knowledge—is critical for competitive advantage
(Nonaka, 1994).
The knowledge-based organizational performance model takes into
consideration the practical aspects of knowledge transfer among
temporal members. It has implications on future methods of
transferring knowledge in temporal organizations (Mason, 2007).
The extension of transactive memory theory to include knowledge
access to another member who is not present in the current team
can help improve how organizations manage and train their
knowledge resources (see Appendix B).
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14. Rodpol® Core Metrics and Performance
Measurement (cont.)
• Resource Manager
Budget Accuracy (BA) measured by the ratio between
Expend Amount (EA) and Defined Budget (DB)
[BA=EA/DB]
• Program Manager
On Time Delivery (OTD) measured by the ratio between
Actions Closed on Time (AC) and Total Actions Opened (TA)
[OTD=AC/TA]
• Agency Leader
Project Effectiveness (PE) measured by the ratio between
Actual Patents Registered (AP) and Planned Patents (PP)
[PE=AP/PP]
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15. Rodpol® Incentives and Reward
Programs
• Rodpol® Incentive program
In the context of executive compensation, the optimal contract
that motivates innovation can be implemented via a
combination of (1) stock options with long vesting periods, (2)
option re-pricing, (3) golden parachutes, and (4) managerial
entrenchment (Mason, 2007).
Stock options with long vesting periods combined with option
re-pricing and golden parachutes bring on tolerance for early
failure and reward for long-term success, so that compensation
depends not only on total performance but also on the path of
performance as described above. Managerial entrenchment
gives the manager job security, since an entrenched manager
may keep his job even if it is ex-post efficient for the
shareholders of the firm to fire him (Mason , 2007).
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16. Rodpol® Incentives and Reward
Programs (cont.)
• Rodpol® Incentive program
The bulk of the compensation of the general partner is in the
form of carried interest, which is effectively a call option on the
projects being financed. This provides incentives for the
general partner to keep projects alive beyond the point under
which it would be efficient to terminate them.
Francis, Hasan, and Sharma (2009) show that golden
parachutes as well as long-term incentives in the form of
vested and unvested options have a positive and significant
effect on patents and citations to patents.
Rodpol® will rely extensively on explicit long-term contracts to
overcome the commitment problem and induce exploration.
Knowing that they will not lose their jobs, researchers are
wiling to explore new research directions that are likely to fail
but may lead to breakthroughs (Sutton, 2009).
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18. Rodpol® The 21st Century Innovation
Approach
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Figure 2. Scientific articles and co-authorship in 1998
Figure 2. The size of the bubble reflects the number of scientific publications. The thickness of the link reflects the
intensity of collaboration, i.e. co-authorships (OECD, 2010).
19. Rodpol® The 21st Century Innovation
Approach
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Figure 3. Scientific articles and co-authorship in 2009
Figure 3. The size of the bubble reflects the number of scientific publications. The thickness of the link reflects the
intensity of collaboration, i.e. co-authorships (OECD, 2010).
21. Effectiveness of Virtual Teams
• Definition of Virtual Teams
Virtual Teams (n.) are a group or collaboration of online
students working toward a common goal or
assignment.
• Overcoming the Environment
According to Lipnack & Stamps (2000), ―Virtual teams
can use computer-mediated communication
technologies to work interdependently across
space, time and organization boundaries‖ (p.18).
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22. Effectiveness of Virtual Teams (cont.)
• Purpose of Virtual Teams:
1. Teams are created to fulfill a need.
2. Collaboration of team members is key in responding
to customer needs.
3. Using virtual teams creates fair competition in and
outside the classroom.
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23. Effectiveness of Virtual Teams (cont.)
• Advantages of Virtual Teams in Business:
1. Promotes a Cost-Effective Strategy
• Saves travel time & costs (DeRosa, 2011).
• Increases employment of foreign-based
subcontractors.
• Allows maximization of companies’ investments.
• Improves time consumption in the development of
products.
• Conveniently accessible from anywhere.
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24. Effectiveness of Virtual Teams (cont.)
• Advantages of Virtual Teams in Business (cont.):
2. Performance measurement & Sharing of information
• Varied Opinions
• Diversified backgrounds
• Geographic influences
• Easy to trace talent & document participation
3. Disadvantages of Virtual Teams
• Multiple Time zone differences
• Cultural differences & Language barriers
• A weak link can contribute to team conflict.
• Exclusion of tone and mannerisms.
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25. Effectiveness of Virtual Teams (cont.)
• Conclusion:
• Are virtual teams effective?
Virtual team’s advantages vastly outweigh their disadvantages and been
proven effective in all geographic regions worldwide (Berry , 2011). With
the constant increases in the development technology virtual teams are
the future of learning.
• Can virtual teams yield success?
Virtual teams have been clinically proven to yield success and are
currently being adopted in classrooms worldwide. Their advantages of
being cost-effective and performance based contribute greatly to their
worldwide success.
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26. Conflict Management
Definition of Conflict
• Conflict (n.) - is when a disagreement occurs between
values, perspectives, or opinions that are contradictory
and a agreement cannot be reached among cohorts
(Jetly 2003).
Disagreement Models
• Displaying avoidance or withdrawal.
• Exercising accommodation or smoothing over.
• Exerting a authoritative command.
• Engaging in collaboration or problem solving (Berry
2011).
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27. Conflict Management (cont.)
According to Ellis and Abbott (2012),
“There are a number of reasons to take a proactive stance in the
management of conflict” (p.138).
Recognizing Types of Conflict
• Substantive Conflict
Disagreement over
goals, resources, rewards, policies, procedures and
assignments.
• Emotional Conflict
Results from feelings of anger, distrust, dislike, fear, and
resentment.
• Dysfunctional Conflict
Destructive actions that hurt task performance.27 University of PhoenixIvan F Rodriguez | ORG711
28. Conflict Management (cont.)
Outcomes of Conflict
• Win-Win
The conflict is resolved to benefit the entire team.
• Win-Lose
One party achieves its desires and the other team members do not.
• Compromise
Occurs when each team member in the conflict gives up something of value
to the other.
• Collaboration
Involves working through conflict differences and solving problems so the
entire team wins (Berry, 2011; Ma, Lee, & Yu, 2008).
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29. Conflict Management (cont.)
Conflict Resolution
• Encourage
Embracing the other team member to share his or her issues as fully as possible. Clarify the real
issues, rather than making assumptions. Ask questions that allow team members to gain from the
information, and let the other team member know the team trying to understand them.
• Restate
Reiterate what was stated, so the team is able to see what has been understood so far - it may be that
the other team member will then realize that additional information is needed.
• Reflect
Think about other team members feelings - be as clear as possible.
• Validate
Corroborate the concerns of the other team member, even if a solution is elusive at this time.
Expressing appreciation can be a very powerful message if it is conveyed with integrity and respect.
***Disclaimer: In addressing conflict management to UPOX standards any and all strategies should be exercised to foster a solution. In the event a solution cannot
occur UPOX personnel should be contacted to appropriately to discuss possible solutions to the problem and how to handle it.
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30. References
Audretsch, D., & Feldman, M. (2011). Knowledge spillovers and the geography of innovation.
Amsterdam: Elsevier Press.
Bell, B.S. & Kozlowski, S.W. (2002). A typology of virtual teams. Group and Organization
Management, 27(0), 14-49.
Berle, A., & Means, G. (1932), The modern corporation and private property. New York: Macmillan
Press
Bell, B.S. & Kozlowski, S.W. (2002). A typology of virtual teams. Group and Organization
Management, 27(0), 14-49.
Bergie, B.J., Bergiel, E.B., & Balsmeier, P.W. (2008). Nature of virtual teams: A summary of their
advantages and disadvantages. Management Research News, 31(2), 99-110.
doi:10.1108/01409170810846821
Berry, G. (2011). Enhancing effectiveness on virtual teams. Journal Of Business
Communication, 48(2), 186-206. doi:10.1177/0021943610397270
30 University of PhoenixIvan F Rodriguez | ORG711
31. References (cont.)
DeRosa, D., & Lepsinger, R. (2011, July). Five ways to create successful virtual teams
509128. Baseline. Retrieved from
http://go.galegroup.com.ezproxy.apollolibrary.com/ps/i.do?id=GALE%7CA262760468&v=2.1&u=
uphoenix&it=r&p=GPS&sw=w
Davis, J.R., & Richard, E.E. (2011). Advancing innovation through collaboration: Implementation of
the NASA space life science strategy. International Astronautical Federation, 1(11), 16-32.
Retrieved from http://www.nasa.gov/pdf/649978main_IAC-11E612x9614AdvInnov.pdf
Edwards, J., Handzic, H., Carlsson, S., & Nissen. M. (2003). Knowledge management research and
practice: Visions and directions. Knowledge Management Research & Practice 1(1): 49-60.
Ellis, P., & Abbott, J. (2012). Strategies for managing conflict within the team. British Journal of
Cardiac Nursing, 7(3), 138-140.
Farson, R., & Keyes, R. (2002). Whoever makes the most mistakes wins: The paradox of innovation.
New York, NY: The Free Press.
Francis, B., Hasan, I., & Sharma, Z. (2009). Do incentives create innovation? Evidence from CEO
compensation contracts. Rensselaer Polytechnic Institute, 2(1), 2-20.
31 University of PhoenixIvan F Rodriguez | ORG711
32. References (cont.)
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management
Journal, 17, 109-122.
Jetly, R. (2003). Conflict management strategies in ASEAN: Perspectives for SAARC. Pacific Review
, 16(1), 53-76. Retrieved from
http://web.ebscohost.com.ezproxy.apollolibrary.com/ehost/pdfviewer/pdfviewer?sid=99fd285d-
cebe-4f6b-bdc2-f34e4e80524d%40sessionmgr15&vid=7&hid=10.
Jungalwalla, R. (2000). Transforming groups into teams. Executive Excellence, 17(2), 8-23.
Lipnack, J.S., & Stamps, J. (2000). Virtual teams: People working across boundaries with
technology . New York, NY: John Wiley.
Ma, Z., Lee, Y., & Yu, K. (2008). Ten years of conflict management studies: Themes, concepts and
relationships. International Journal of Conflict Management, 19(3), 234-248. doi:
10.1108/10444060810875796
March, J. G., & Simon, H. A. (1958). Organizations. New York: John Wiley & Sons, Inc.
Mason, R. (2007). The external environment’s effect on management and strategy. A complexity
theory approach. Management Decision, 45(1), 10-28.
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33. References (cont.)
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science
5(1), 14-37.
OECD (2012), OECD Science, Technology and Industry Scoreboard. Paris: OECD Publications.
Retrieved from http://dx.doi.org/10.1787/sti_scoreboard-2012-en
Rassenfosse, G., & Potterie, B.P. (2009). A policy insight into the R&D–patent relationship. Res
Policy, 38, 779–792.
Simonen, J., McCann, P. (2008). Firm innovation− The influence of R&D cooperation and the
geography of human capital inputs, Journal of Urban Economics, 64 1): 146-154.
Sutton, R. (2002). Weird ideas that work: 11 1/2 practices for promoting, managing, and sustaining
Innovation. New York, NY):The Free Press.
University of Phoenix (2012, August 1). Having problems with your learning team? [Video file].
Retrieved from University of Phoenix website:
https://portal.phoenix.edu/medialibrary/videodetails.01V110821214428871.html
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34. References (cont.)
University of Phoenix (2012, August 1). How’s it going with your learning team? [Video file]. Retrieved
from University of Phoenix website:
https://portal.phoenix.edu/medialibrary/videodetails.01V110821210625870.html
University of Phoenix (2012, August 1). New to University of Phoenix learning teams? [Video file].
Retrieved from University of Phoenix website:
https://portal.phoenix.edu/medialibrary/videodetails.01V110821151528869.html
Weber, M. (1947). The theory of social and economic organization. Glencoe, IL: Free Press.
West, M.A. (2002). Sparkling fountains or stagnant ponds: An integrative model of creativity and
innovation in work groups. Applied Psychology: An International Review, 51, 355–386.
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Notas del editor
Author: Ivan F Rodriguez. Doctoral Learner. University of PhoenixDate: June 9, 2013
APA 6th Edition is used on this presentation for properly formatting of in-text citation and the references.
The definition of productivity enhancer is an entity (private or public) focused to improve the return on investment (the ratio between inputs and outputs) of human structures (Bell & Kozlowski, 2002). Recent developments reinforce the observation that economic growth is unequally distributed and highlight the shift of balance of economic activity. According to Davis & Richard (2011), “Strategies and goals focused on driving innovation in human life will continue be the heart of the modern economy” (p.18).
To measure the impact of scientific publications it is possible either to use the citations received by an article or to assess its quality on the basis of the level of citations relative to the record of the journal in which the article is published (West, 2012). Here, the focus is on publications and citations received. The normalized impact is the ratio between the average number of citations received by the documents published by a specific unit (country, institution and author) and the world average of citations of the same time period, document type and subject area. The normalization of citation values is item-oriented, i.e. carried out at the level of the individual article. If an article belongs to several subject areas, a mean value of the areas is calculated. The values show the relationship of the unit’s average impact to the world average, which is 1, i.e. a score of 0.8 means the unit is cited 20% below average and 1.3 means the unit is cited 30% above average. Although article citation has the advantage of focusing directly on the impact of the articles examined, citation takes time, particularly in some disciplines. The more time allowed to measure the impact, the less timely the indicator becomes (OECD, 2012).
Diversity is a key driver of innovation and is a critical component of being successful on a global scale (West, 2012). Senior executives are recognizing that a diverse set of experiences, perspectives, and backgrounds is crucial to innovation and the development of new ideas. Diversity is crucial to encouraging different perspectives and ideas that foster innovation (Simonen & McCann, 2008).
The OISPs will be chosen based on multiple factors including: (1) network size and knowledge area span, (2) established process, (3) methodology, (4) experience base, and (5) cost. A benchmark preliminary analysis allowed the identification of two potential business partners (InnoCentive and Yet2.com). Each seems to meet the desired criteria; however, each company’s approach to Open Innovation Services (OISP) is distinctly different. InnoCentivefocuses on posting individual challenges to an established web-based network of ~200,000 solvers; viable solutions are sought and granted a financial award if found. Based on a specific technological need, Yet2.com acts as a “technology scout” providing a broad external network of experts as potential collaborators for Rodpol®. A relationship can be established with these contacts to develop technologies and maintained as an established network of future collaborators.
According to Rassenfosse and Potterie (2009), open innovation philosophy is that “innovation comes from where you least expect it.” (p. 782) This means that someone from an unrelated field may have a novel approach to solving the problem, which is unbiased and unconventional but very applicable. One of the major mechanisms for the transfer and diffusion of knowledge is the mobility of people. The geographic mobility of high-skilled labor causes a relocation of human capital that essentially contains embodied knowledge combined with personal experiences (Döring & Schnellenbach, 2006). Moreover,multinational firms also play a specific role in transmitting institutionalized knowledge in the form of the experience and work practices of internationally transferred employees.
The engagement model is a synthesis of the qualitative and quantitative literature review performed on this research. The model reflects the flow that Rodpol® will follow to maintain an effective flow of projects that affects positively a community innovation capacity and consequently, its competitiveness level.
Most researchers focus upon hierarchy as the basic structure for organizing complex social activity. Cooperation among members is achieved through vertically imposed bureaucratic processes (Grant, 1996; Weber, 1947). Rules and programs to coordinate behavior between interdependent subtasks are used (March & Simon, 1958).
Organizational membership plays a critical role in articulating and amplifying knowledge. Nonaka (1994) proposes four modes of knowledge transfer—socialization, externalization, combination, and internalization (SECI)—in a dynamic spiral of interactions between knowledge type (termed epistemological, e.g., tacit, explicit) and organizational reach (termed ontological, e.g., individual, inter-organizational).
Berle and Means’ (1932) seminal contribution brought to light the potential drawbacks associated with the separation of ownership and control. For example, in large corporations, shareholders delegate decision rights to a manager, who has the ability to manage resources to his own advantage. To alleviate possible conflicts of interest between share-holders and managers, incentive plans that align their interests are commonly used in practice.
Nurturing a corporate culture that allows freedom to experiment and tolerates failures is essential to motivate innovation among employees of large corporations. Farson and Keyes (2002) and Sutton (2002) provide several examples of innovative corporations, such as IBM and 3M, that adopt such a culture.
Conflict management is crucial to maintaining a cohesive team atmosphere. Being able to exercise and implement the strategies of conflict management are key in developing unity in a team.
According to OECD (2012) new indicators on trademarks point to large numbers of incremental and marketing innovations and suggest that countries perform both technological and non-R&D-based innovation. Countries with a large manufacturing sector have a greater propensity to patent than to trademark. Countries with a large services sector tend to engage more in trademark protection. Countries in the process of catching-up have a lower propensity to innovate or to seek protection for their innovations (via patents or trademarks) than OECD countries.
According to Audretsch& Feldman (2011), intensity of collaboration in research has grown exponentially in the last decade, “new players are emerging in the research landscape” (p. 29).
Conflict management is crucial to maintaining a cohesive team atmosphere. Being able to exercise and implement the strategies of conflict management are key in developing unity in a team.
The definition of virtual teams is a group or collaboration of students working toward a common goal or assignment (Bell & Kozlowski, 2002). According to Lipnack & Stamps (2000), “Virtual teams can use computer-mediated communication technologies to work interdependently across space, time and organization boundaries” (p.18).
There are many reasons why businesses set up virtual teams. The most popular reasons are to fulfill a need, accomplish a goal or to solve a problem. Formation of virtual teams are popular among retailers who try to predict the future needs of their customers (Bergiel 2008). According to Jungalwalla (2000), “Forward thinking companies have readily embraced the underlying principles of virtual teaming, enabling such organizations to become agile and compete more robustly in the global market place” (p.15).
Advantages of virtual teams include: the convenience of never having to leave your home, office, library, etc. Accessibility is available from anywhere. Companies are constantly striving to become lean. Saving time and money is an optimal advantage of incorporating virtual teams for projects. Companies that do not use may lose ground to their competitors that do (DeRosa 2011).Because all information received from virtual teams are documented it is easy to recognize talent as well as the weakest link or links (Berry, 2011).
Time zone differences can cause delays in operation and function. Cultural differences may cause disparity among teammates due to sexism and customs. Because all communication is through technology, tone and mannerisms may not be conveyed, allowing for miscommunication to frequently occur. Virtual teams operate individually to produce as a whole and if a team member is inefficient and not pulling their weight, the team will suffer. The inability to indicate tone and mannerisms cause team members to use “soft skills” (communication skill development) in order to effectively communicate to other team members electronically (DeRosa 2011).
Summary: Virtual teams can be extremely effective. According to Berry (2011), “Virtual teams that are designed, managed and implemented effectively can harness talent and knowledge from anywhere in the world to solve problems and complete work tasks on a 24/7 schedule” (p.135). Virtual teams can yield success and an example of a successful outcome is the high scores received on Team A’s Team Charter. There were four teammates, each providing contributory information and each with specific roles and the score received was 5 out of 5. Individually, I have never received that high of a score for this class and the results from my first team project in secondary education achieved the highest success possible. The conclusion is virtual teams yield success.
Conflict is inevitable it occurs in every aspect of our lives and effectively managing it requires mediation and communication (Jetly 2003). According to Ma, Lee,and Yu, “Mediation is a common way to conflict resolution” (p.243). Ma, Lee,and Yu show conflict is always conceived as a direct result of a disagreement and recognizing disagreement styles are key in exercising effective conflict management.
Different types of conflict that need to be addressed in different ways. According to Ellis and Abbott (2012), “There is always a temptation to let conflict run and ignore it where possible. However, as a manager there are a number of reasons to take a proactive stance in the management of conflict” (p.138).Recognizing what type of conflict a group is facing is essential in overcoming it. Substantive, emotional, and dysfunctional conflicts are all counter-productive to team goals and should be resolved quickly and swiftly if they do occur.
Exercising different models of conflict is essential in overcoming them. Having the ability to recognize and assess potential conflicts before they escalate is a key aspect of overcoming them. Maintaining the mind-set that there is multiple solutions to a goal is key in building collaboration to overcome conflict. Recognizing conflict before it escalates, embracing the possibility of multiple outcomes, and building collaboration are all key in the development of exercising effective conflict management.
In exercising conflict resolution it is important to recognize the types of conflict that are being confronted. Placing a emphasis on the strategy of encouragement, reflection, restatement, or validation all depend on the type of conflict being examined. All four steps are essential in contributing to the final goal of resolution and being able to decipher the appropriate one to emphasize is key in being able to solve all types of conflicts.