8. Health Care today:
01.
Reactive, disease-focused and episodic
8 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
9. Health Care today:
01.
Reactive, disease-focused and episodic
02.
Inefficient, ineffective and unintelligent
9 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
10. Health Care today:
01.
Disease-focused, reactive and episodic
02.
Inefficient, ineffective and unintelligent
03.
Fragmented and disconnected
10 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
11. Internet
Social Networking
Technological &
Scientific
Advancements
Mobile Connectivi
Big Data
Wireless Sensors
Genomics
Imaging
Technological & Scientific Advancements Adapted from The Creative Destruction of Medicine: How the Digital Revolution Will Create Beer Health Care by Eric Topol
11 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
12. Access
Users Needs &
Expectations
Control
Value
Convenience
Enjoyment
Internet
Social Networking
Technological &
Scientific
Advancements
Mobile Connectivi
Big Data
Wireless Sensors
Genomics
Imaging
Technological & Scientific Advancements Adapted from The Creative Destruction of Medicine: How the Digital Revolution Will Create Beer Health Care by Eric Topol
12 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
13. Access
Users Needs &
Expectations
Control
Value
Convenience
Enjoyment
Internet
Social Networking
Technological &
Scientific
Advancements
Mobile Connectivi
Big Data
Wireless Sensors
Genomics
Imaging
Technological & Scientific Advancements Adapted from The Creative Destruction of Medicine: How the Digital Revolution Will Create Beer Health Care by Eric Topol
13 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
Potential for
Transformation
25. User-Driven Change
It has happened before.
COMMUNICATION
BANKING
25 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
MUSIC
HEALTH CA
26. User-Driven Change
The time to act is now.
COMMUNICATION
BANKING
26 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
MUSIC
HEALTH CA
27. Health Care tomorrow:
Democratized
Personalized
Access to care,
access to data
Holistic picture
of patients for
individualized
solutions
Collaborative
Anyone can be a care
provider and everyone
will work together
to provide care
27 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
Anytime
Anywhere
Care happens all the
time and everywhere
28. A New Care Paradigm:
. Proactive
. Preventative
. Predictive
. Preemptive
30. Proactive guidance
ECDC provides guidance to European member states to help prevent and control diseases.
This is currently met by data analysis, knowledge management and communication best
practise, which are distributed in reports, briefings and guidance documents.
30 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
31. Many steps
The direct impact of ECDC is many steps removed from the patients in the
local member state countries.
31 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
32. Co-creation lab
We designed and tested to explore a fundamentally new way for ECDC to work with
member states. It placed a temporary innovation lab close to a relevant health facili to
engage with health professionals in generating insights and co-creating new solutions,
test protopes around a selected issue.
32 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
34. “
This intervention made clear that it’s
possible to get far by pre small means.
34 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
Participant
35. OPD Data Management
Médecins Sans Frontières
MSF provides medical care in low-resource and emergency seings
providing a wide varie of services where operational flexibili is one
of our core competences.
35 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
36. Framing the problem together
36 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
37. Creating a tangible vision
of the future to align and
engage stakeholders
37 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
38. A national centre to test
Service Design in health care –
Experio Lab in Värmland coun
council in Sweden.
38 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
39. EXPERIENCE
Improving the patients experience
and creating knowledge.
39 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
40. TRANSFORMATION
The process of geing beer and
the change of behaviour.
40 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
41. JOURNEY
Patient journey over time and
maturi as well as scaling the lab.
41 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
42. Curiosi
and empathy
for real people
42 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
Courage to
dream about
a beer future
Collaboration
to do something
about it
43. Example project:
The patient journey
43 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
44. Stakeholders that directly and indirectly influence the patient journey work in separate areas.
The patient experience is disjointed and not satising for patients and not efficient for the system.
44 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
45. By moving out of the system one joint group was set up.
For eight weeks this group met every Friday for a short intense workshop.
45 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
46. Each of three teams followed a real life patient case all the way through.
Documenting each step, mapping out the journey, stepping back and making sense.
Team 1
Eye opening. Improvements, ideas and insights along the way.
46 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
47. Stop-motion film as a tool to
document and communicate the
journey.
47 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
50. The 10-10-10 Rule:
Evolve with users
over time.
50 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
51. The 10-10-10 Rule
Evolve with Users over time
Change from Within:
By the communi,
for the communi.
51 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
52. Connect to Connect:
Connected products
connect patients to
themselves, caregivers
and providers.
52 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
53. Gather, Analyze, Apply:
Big data
made meaningful
through intelligence.
53 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz
54. Seamless Integration:
Work with the flow,
not against it.
54 | 20 November 2013 | SDNC Cardiff | @byVeryday | @MontanaCherney | @st_moritz