Learn to identify true conflict and ways to reduce or eliminate it's effects on your team.

1. When You Grow, Your Business Grows

2. This slide deck provides a summary of the
presentation Steve Smith offers companies
interested in overcoming the threat of conflict in
their work environment
If your company hosts lunches, monthly
meetings or client events and you would like
Steve to speak, please contact him through his
public speaking page at
www.GrowthSourceCoaching.com

3. Do All Disagreements Result in Conflict?
Department
Standoff
Partner
Argument
Unhealthy
Competition
Team member
disagreement

4. What is Conflict?
The perception of ‘incompatible interests’
where one or both parties
takes an immovable position to guard
against the perceived loss of something
they value.

5. Conflicts Have 2 Essential Components
The ‘Issue’ The ‘Perception’
surrounding the issue

6. The Consequences of Avoiding Conflict
Resolution in the Workplace
• Diminished cooperation
• Loss of productivity
• Escalating misdeeds
• Loss of trust
• Good employees leave

7. What Does Conflict Cost in the
Workplace?
2.8 hours / week
of lost productivity for the average U.S. employee
Study commissioned by CPP, Inc.- Myers Briggs

8. What Creates Conflicts in
Organizations?
Trends & Changes
External factors

9. Where Do Conflicts Come From?
Office
Politics
Gossip/
Rumors
Personality
Styles
Language
Ethnicity
/ Race
Home
Life
Personal
Success
Interpersonal

10. Where Do Conflicts Come From?
Organizational
Hierarchy
Interests
Workloads
Accountability
Supervisory
Styles Assignment
of Duties
Pay scale

11. Where Do Conflicts Come From?
Trends/ Changes
Downsizing
Technology
Turnover
Workplace
methodologies
Innovation
Reorganization

12. Where Do Conflicts Come From?
External
Economic
pressure Market
changes
Competition
Revenue
fluctuations

13. Ways to Handle Workplace
Conflict

14. Recognize there is a Conflict!
It’s a natural part of
any organization.
It doesn’t go away by
avoiding it. Get
ahead of it!
Ways to Handle Workplace Conflict

15. Control your Emotions
Stay focused on the
issue, not the behavior
surrounding it.
Even tempered
approaches lead to
better outcomes.
Ways to Handle Workplace Conflict

16. Get to Know Your Colleagues
Understand their values
and expectations.
Be open to different
opinions and belief
systems.
Ways to Handle Workplace Conflict

17. Communicate proactively
Practice active
listening!
Ask questions that
focus on the issues,
not emotions.
Ways to Handle Workplace Conflict

18. Implement Preventative Measures
Conduct surveys,
interviews & focus groups.
Improve your company’s culture
• Clear expectations
• Behavior guidelines
• Dispute resolution
• Proactive communications
Ways to Handle Workplace Conflict

19. See the Issue from the other Side
Seeing the problem from
the other person’s
perspective greatly
reduces judgements and
misguided perceptions
Ways to Handle Workplace Conflict

20. Adopt a Facilitator Mindset
Focus on helping others
get what they want.
Ways to Handle Workplace Conflict

21. Be Accountable for Your Actions
When an agreement is
reached
• What will you do?
• What will other do?
• What happens if they
don’t follow through
Ways to Handle Workplace Conflict

22. Bottom Line
Becoming effective at handling conflicts
builds:
• Trust
• Respect
• Authority
• Confidence

23. What Will You Do Now?
Steve Smith
President & Executive Coach
GrowthSource Coaching
949-951-9163
Steve.smith@growthsourcecoaching.com

24. Grow Your Business, Enjoy Your Life!
Created and presented by Steve Smith- President, GrowthSource Coaching