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Basics of Communication www.thottarayaswamy.net
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Ask the Right Questions People make comparisons everyday words like better, worse, easier better than what ? Worse than what? General Questions
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Choose positive words Don’t be Negative  Be Positive I can’t do this until Monday  I will be able to do this on Monday You don’t understand this  Let me explain this one more time What is your problem  How can I help you Problem  Issue It is okay  It is greet
Self-Esteem
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Basic Communication

  • 1. Basics of Communication www.thottarayaswamy.net
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. Ask the Right Questions People make comparisons everyday words like better, worse, easier better than what ? Worse than what? General Questions
  • 7.
  • 8. Choose positive words Don’t be Negative Be Positive I can’t do this until Monday I will be able to do this on Monday You don’t understand this Let me explain this one more time What is your problem How can I help you Problem Issue It is okay It is greet
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.