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E-Learning Quality in Higher Education in Europe

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My Keynote at TAIEX Conference, Cairo in 2009

  • Forget the EFQUEL Certificate:
    11-2010: New Educational Standard DIN ISO 29990 (English translation pending)

    German: Fachverband veröffentlicht Umsetzungshilfen für die neue Bildungsnorm DIN ISO 29990. Mit einem Handbuch zur praktischen Umsetzung (Quality Guide) beschleunigt der Fachverband Forum DistancE-Learning die Etablierung der DIN ISO-Norm für Weiterbildung in Deutschland.
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  • In 2000, the European Union adopted a ’Distance Sales Directive’ for all member states, modelled on the German Distance Learning Protection Act.

    Im Jahre 2000 hat die Europäische Union eine ’Fernabsatzrichtlinie’ für alle Partnerländer vorgegeben, die ihr Vorbild im deutschen Fernunterrichtsschutzgesetz hat.

    EU Directive 97/7/EG (Distance Sales Directive, Fernabsatzrichtlinie)

    DE: Fernabsatzgesetz

    UK: Consumer Protection (Distance Selling) Regulations 2000

    Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts - Statement by the Council and the Parliament re Article 6 (1) - Statement by the Commission re Article 3 (1), first indent
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  • The Objective of Education is Learning, Not Teaching
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  • No Rogue Training & Certificate Providers, Diploma Mills, Limited Value Learning in eLearning and Distance Learning! EFQUEL needs to put their money where their mouth is...

    ISO 9001 Certified - National University of Singapore in Second Life
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  • Regulation of e-Learning
    New National and International Policy Perspectives

    UNESCO/OECD guidelines on 'Quality provision in cross-border higher education',3343,en_2649_35845581_29343796_1_1_1_1,00.html

    Online Educa Berlin 2010 e-Learning Policy Workshop
    Easing in a New Era: OEB-Workshop on the ’European Digital Education Agenda’
    According to a recent study on behalf of the European Commission, many Internet service providers do not fully comply with European law - not even in their official terms of use.

    Eurybase - Descriptions of National Education Systems and Policies
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E-Learning Quality in Higher Education in Europe

  1. 1. European Quality Certification for eLearning Universities – Towards Quality and Innovation through eLearning Prof. Dr. Ulf-Daniel Ehlers European Foundation for Quality in E-Learning, Belgium University of Duisburg-Essen, Germany International Workshop on Quality Assurance of Distance and E-Learning
  2. 2. - [email_address]
  3. 3. Agenda <ul><li>European Foundation for Quality in E-Learning </li></ul><ul><li>E-Learning in Universities </li></ul><ul><li>E-Learning Quality </li></ul><ul><li>Quality Certification for E-Learning in HE </li></ul>
  4. 4. EFQUEL Facts & Figures <ul><li>~ 90 Members from 23 countries </li></ul><ul><li>All educational sectors </li></ul><ul><li>9 European networks : EDEN, EuroPACE, EUN, EIFeL, MENON, EENet, EFMD, EKMA, ESIB </li></ul>
  5. 5. EFQUEL Fields of Activity <ul><li>EFQUEL develops European quality services </li></ul><ul><li>Quality project family: </li></ul><ul><ul><li>QUAL-C: Quality Certification for eLearning in Adult Learning Centers </li></ul></ul><ul><ul><li>HEXTLEARN: Peer-Review for ICT in HE in Europe </li></ul></ul><ul><ul><li>QMPP: Quality Management for Learning 2.0 </li></ul></ul><ul><ul><li>ENGAGE: Quality certification for Game Based Learning </li></ul></ul><ul><ul><li>UNIQUE: Certification for e-learning for HE </li></ul></ul><ul><ul><li>Learnnovation </li></ul></ul><ul><li>Conferences: </li></ul><ul><ul><li>Annual Conference </li></ul></ul><ul><ul><li>Annual Members Forum </li></ul></ul><ul><li>European Quality Service Portal (+LinkedIn Service): </li></ul>The EFQUEL Innovation Forum 2009 Fostering Quality Through Creative Learnscapes Date: 24-25 September 2009 Place: Helsinki, Finland
  6. 6. Special Interest Groups <ul><li>3 Organisations from 2 Countries </li></ul><ul><li>Workplan submitted to Board of Directors </li></ul><ul><li>Special Interest Group  Working Group </li></ul><ul><li>E-Learning in Higher Education </li></ul><ul><li>E-Learning for e-Health </li></ul><ul><li>Global Learning Quality </li></ul><ul><li>E-Learning in the Insurance Sector?? </li></ul>
  7. 7. <ul><li>E-Learning in Universities </li></ul><ul><li>Chaging Faces of Higher Education? </li></ul>
  8. 8. E-Learning in Universities Concept Component Element virtual Virtual Lecture Virtual Conference Virtual Seminar Online Course integrated Evaluation Online tutoring, coaching Communication, Coop. Self-Stud y enriched Interactive Assignments Electronic Scripts Presentation Slides Visualisation Online Evaluation Online Test Telecoaching Teletutoring E-Moderation Online Group work Online Communication Virtual Laboratories Interactive Practice Online Materials Information Systems Interactive, Dynamic, Static University of Basel (CH)
  9. 9. E-Learning Strategies in HE (based on Euler, Seufert 2001) Mixed Strategies Mixed Strategies
  10. 10. E-Learning - Changing Faces of HE From Distribution… … to Collaboration and Reflection Transmissive Learning Expansive Learning Learning Management Systems Materials online Presentation Information E-Portfolios Weblogs Communication Collaboration WiKis Communities
  11. 11. Two E-Learning Worlds Standard Content Individual Learning Learning Community No fixed Content/ Curriculum Students are learning with pre-formed knowledge Students work together in (knowledge) communities (Schulmeister 2005)
  12. 12. <ul><li>E-Learning Quality </li></ul><ul><li>Changing Faces of Quality in Higher Education </li></ul>
  13. 13. Quality – Changing Faces in HE Evaluation consortia Teaching Reports Self Evaluation Peer- review Bench-marking Assessment through students Accredi-tation Quality audit Ranking Quality Management (eg. ISO, EFQM) Quality Controll  Quality Development Change Management, Organisational Development, Interactive Management, Rational Decision Making, Organic Systems
  14. 14. Quality Culture & Professionalisation Management Process models QM-Handbooks Instruments & Rules Competences Values Individual & Collective Quality Management Communication Participation Trust Quality Committment Attitudes Top-Down Bottom-Up Quality Culture (based on European University Association 2006) Quality Development  Enabling individual and organisational growth through competence development and professionalisation.
  15. 15. Quality For/ Through E-Learning <ul><li>Quality through E-Learning </li></ul><ul><li>Organisational Change, Empowerment, Access to Education, Participation in the Information Society, Improving Digital Literacy </li></ul>Quality for E-Learning Quality Criteria, Strategies and Approaches, Improving the E-Learning Provision
  16. 16. <ul><li>Quality Certification for </li></ul><ul><li>E-Learning in Universities </li></ul>
  17. 17. The Need for eL Quality Certification <ul><li>Quality assurance is becoming increasingly important as ICT-based learning becomes more and more widespread in universities in Europe. </li></ul><ul><li>Looking at the current situation, ICT based learning is still a rather new phenomenon and that different “visions” of eLearning exist. </li></ul><ul><li>However - within Europe, a broadly acceptable Quality Accreditation system in eLearning within HE is absent despite the need to support HE in order to face the challenges presented by the emerging needs associated with the introduction of new technologies </li></ul>
  18. 18. UNIQUe – Ecology CEL eLearning Program Accreditation (EFMD) MASSIVE (eLearning Programme 2005-2007) Institutional Peer review Method/Model Impact on Universities Management Services UNIQUE Project (Socrates Programme 2007-2008) Institutional Accreditation Converging criteria Accreditation method Joint effort EFQUEL SIG HE HEXTLEARN (LLP Programm 2008-2010) System approach to ICT use in HE & Quality Assurance European Peer Reviewers Team
  19. 19. <ul><li>UNIQUe certifies ICT adoption and integration for learning in HE based on broad consensus from several initiatives. </li></ul><ul><li>UNIQUE involves HEIs into a collaborative benchlearning process on ICT adoption. </li></ul><ul><li>UNIQUe is based on a holistic model : pedagogies, technologies and support services. </li></ul>
  20. 20. Why is UNIQUE unique? (1/2) <ul><li>UNIQUe is an accelerator for quality improvement and innovation. </li></ul><ul><li>Compared to other quality initiatives in the area of technology-enhanced learning, UNIQUe has a broader institutional approach and is not only related to e-learning. The Unique quality label builds on the broadest stakeholder involvement. </li></ul><ul><li>The UNIQUe process is structured in six very distinct stages and offers a formalised approach in each of the steps. </li></ul>
  21. 21. Why is UNIQUE unique? (2/2) <ul><li>The Unique quality label provides an accreditation as a result, next to continuous quality improvement mechanisms. </li></ul><ul><li>The Unique quality label focuses on innovation. UNIQUe ensures continuous quality improvement since it is a diagnostic tool for self-assessment of the institution </li></ul><ul><li>The UNIQUe label benefits from an overall institutional framework already tested through the MASSIVE project and from the EFMD experience </li></ul>
  22. 22. UNIQUE Quality-Concept <ul><li>LEARNING RESOURCES </li></ul><ul><li>RESOURCES FOR LEARNING </li></ul><ul><li>STUDENTS </li></ul><ul><li>FACULTY (TEACHERS) </li></ul><ul><li>TECHNOLOGY EQUIPMENT </li></ul><ul><li>LEARNING PROCESSES </li></ul><ul><li>QUALITY OF THE OFFER (e.g. catalogues and services, learning organisation) </li></ul><ul><li>IPR MANAGEMENT </li></ul><ul><li>PERSONAL DEVELOPMENT/ HR DEVELOPMENT + SERVICES </li></ul><ul><li>LEARNING CONTEXT/INSTITUTION </li></ul><ul><li>COMMITMENT TO INNOVATION, (culture, R&D) </li></ul><ul><li>INSTITUTIONAL STANDING, (e.g. Context and mission, Background and experience, reputation in the eL community) </li></ul><ul><li>OPENESS (e.g. Access, connections with the corporate word, contribution to the community, international issues) </li></ul>
  23. 23. UNIQUE Quality-Concept <ul><li>LEARNING RESOURCES </li></ul><ul><li>RESOURCES FOR LEARNING </li></ul><ul><li>STUDENTS </li></ul><ul><li>FACULTY (TEACHERS) </li></ul><ul><li>TECHNOLOGY EQUIPMENT </li></ul><ul><li>LEARNING PROCESSES </li></ul><ul><li>QUALITY OF THE OFFER (e.g. catalogues and services, learning organisation) </li></ul><ul><li>IPR MANAGEMENT </li></ul><ul><li>PERSONAL DEVELOPMENT/ HR DEVELOPMENT + SERVICES </li></ul><ul><li>LEARNING CONTEXT/INSTITUTION </li></ul><ul><li>COMMITMENT TO INNOVATION, (culture, R&D) </li></ul><ul><li>INSTITUTIONAL STANDING, (e.g. Context and mission, Background and experience, reputation in the eL community) </li></ul><ul><li>OPENESS (e.g. Access, connections with the corporate word, contribution to the community, international issues) </li></ul>
  24. 24. The EFQUEL Award <ul><li>Starting in 2009 EFQUEL will deliver an annual e-learning award to the best UNIQUE universities. </li></ul>
  25. 25. Contact Prof. Dr. Ulf-Daniel Ehlers [email_address] Thank you very much! …sign up for quality…