The IT meeting on May 31, 2012 covered organizational achievements from the past year and future plans. Several departments presented their top 3 accomplishments, including successfully upgrading security and networking systems, implementing new help desk software, and completing infrastructure projects to support campus renovations. The meeting also reviewed ongoing initiatives and upcoming projects over the next year.
2. Why are we here today???
2
Celebrate IT’s many achievements over the past
year
Look to the future; what’s on the horizon for this
next year
3. Agenda
3
Introductions Joanna Young
Organizational Achievements
IT Security: Petr Brym
Client Services: Diane Byron
Project Management: Paul DeMello
Enterprise Computing: Bill Hall
Break
Organizational Achievements (Continued)
Strategic Technology: Scott Valcourt
Academic Technology: Terri Winters
Finance & Planning: Deb Bronson
Future Plans Joanna Young
Break Out Session Paul et All
Non Academic Unit Program Review
How does IT measure effectiveness and prove efficiency
4. Introductions
4
Guests:
Mary Eisenhauer, UNH HR
Patrick Messer, Director, Research Computing
Sean Embree, IT Manager, UNHM
5. IT SECURITY
PETR BRYM
FY 12
IT for Higher
Education
6. IT Security Successes
6
Over 1,000 Identity Finder Clients Active
IT Security Incident Training Completed
IT Security Incident Response Plan Published
University Identifier Policy Approved
Info Security Resources On-Line in Blackboard
Vendor Security Questionnaire Operationalized
New Employee Information Security Training
Successful SEED and Imprivata Programs
7. Shared And New Info Sec
7
Initiatives
Accelerated Manual AD Password Enforcement
Automated Enforcement of AD & Banner
Passwords
Standardized Security Camera Rollout
Documented Security Program
HIPAA Training, Assessment Tool and Policies
Campus-wide PCI Assessment And Compliance
Symantec PGP Rollout
Just In Time Phishing Training
8. CLIENT SERVICES
ACCOMPLISHMENTS
DIANE BYRON FY12
IT for Higher
Education
9. Client Services
Accomplishments
9
Computer Repair & Desktop Support, Accounts & Remedy, Service Desk,
Communications
Across All Teams:
UNH IT ITIL & ITSM Project Champions
Remedy 7.x Development, Usability &
Implementation
ITIL Foundation Certifications – 9 staff
UNH IT ITIL Training – 45 classes, 437 seats
Team Dynamics Operational Projects
10. Computer Repair & Desktop
10
Support
New Service: Apple iOS Direct Service
Program
Apple Certifications
Virtualization of Imaging Servers
Specialized Desktop Imaging: Dining
Integration of Separate Teams into One
Increased Service Level Agreements
Hardware & Software Guide Coordination
Team
11. Accounts & Remedy
11
Remedy 7.X Upgrade Go Live
Crystal Server/Reporting
ITSM Reports
Configuration & Release Management
Program
Client Accounts Request System Upgrade
Computer Account Management Tool
Upgrades
Customer Facing Support Webforms
Bomgar Upgrade
12. Service Desk
12
Expansion of Cross-Functional Validation &
Usability Testing
VoIP for Business Continuity & Curtailed
Operations
Banner Password Resets at Service Desk –
Real time
Problem Management Best Practices
Workflow Documentation & Training
ITSM SOP’s for Service Desk Group
Coordinator, Service Desk Incident Process
13. Communications
13
Hardware & Software Guide Roll Out
ITSM Website (newsletter, knowledge base, updates)
Customer Facing Interfaces: live@edu, SharePoint
BMC Service Desk User & Governance Group
UCM Social Media Committee Membership
University Day
FourSquare Day
Open Houses, June Orientation Resource Fairs,
Benefits Fair
14. Client Services Facts for FY12
14
YTD
Service Desk call statistics:
Area Inboun Calls Taken Abandoned Service %
d Calls Calls
Service Desk 24,394 21,756 2,638 89%
Directory 11,398 9,895 1,503 87%
Assistance
Total Service Desk Group Incidents: 16,916
First Level Call Resolution: 81%
Computer Repair Services Completed: 1,964
Total Desktop Support SLA’s: 41 serving 1000+ clients
Total Number of UNH IT Accounts Managed: 430,000
16. PMO HIGHLIGHTS FY 12
GEORGE COOKMAN DAGMAR VLAHOS
AMY DUBE LESLEY DE LA CERDA
PAUL DEMELLO DAVID HESTER
IT for Higher
Education
17. PMO Accomplishments
17
TeamDynamix
Go Live 9/7
Conducted over 35 Demos and Training sessions
Established TeamDynamix Users Group
Quarterly Meetings
Project Management Lunch and Learns
Every other month
IT & Beyond
TeamDynamix pilot programs
FAMIS, Advancement, RCI
18. PMO Accomplishments
18
Navitas
First six students bridging over to UNH
IdM Phase I complete
Phase II underway
Advancement Phonathon
E-Commerce Phase I
Selected TouchNet
Out reach… Presented at:
NERCOMP (co presented ) IT Resource Allocation
AOP (Administrative Office Professionals)
Seven questions every accidental Project Team manager
needs to ask
19. PMO In Flight and Futures
19
Advancement-On Line Learning
IdM Phase ll
International Travel Registry
Paperless Advising
Ecommerce Phase ll
Implementation
FAMIS Phase ll
Key Control
Utilities Management
TeamDynamix Phase ll
8x upgrade, Intake Process, Rollout to business and USNH entities
Process Reengineering
Student Billing, Enrollment, Sponsored Programs
21. TELECOM PBX
**SCOTT JARVIS
TOP 3
ACCOMPLISHMENTS
IT for Higher
Education
22. PBX Upgrade From CM5.2.1 to
CM6.0
22
Newer, faster servers.
Virtualized platform.
Inter-gateway voice traffic moved from a
proprietary, fiber-based star topology to the IP
network.
Complete PBX network redesign.
Services consolidated and licenses right-
sized.
23. Initial Deployment of Avaya’s
Latest Generation of IP Phones
23
96x1 phones will replace existing IP stations.
Will be the phone endpoints used where
there is limited access to traditional phones
or transmission lines.
IP phones will be engineered into capital
construction projects as a means of cutting
cost on structured cabling while providing a
more feature-rich product.
24. Avaya Maintenance Contract
24
Expensive hardware replacement fees
deferred by proactively re-signing contract
before Avaya’s maintenance changes took
place.
25. TECHOPS
**JOHN O’ROURKE
DAVE ALLEN
MIKE BRANNEN
CHRIS ROBINSON
MIKE FAUCHER
TOP 3
ACCOMPLISHMENTS
IT for Higher
Education
26. Parsons Hall/122 Mast Rd./Dunlap
Myers Renovation & Department
Moves
26
Parsons:
Installed copper/fiber cabling systems, related hardware, and
network edge devices.
Other project work influenced the start date. Project
completion date met by working extended hour.
Moved Chemistry Department tel/data service from “jump”
and “swing” spaces into newly renovated West Wing.
122 Mast Road:
Installed copper/fiber cabling systems, related hardware, and
network edge devices.
Moved Marine Programs tel/data services from Kingmans
Farm to 122 Mast Road.
27. Parsons Hall/122 Mast Rd./Dunlap
Myers Renovation & Department
Moves
27
Dunlap/Myers:
Preliminary USNH tel/data services moves
and cabling installation.
Moved Financial Affairs Department.
28. Paul College of Business
Economics (PCBE) Site Work
28
Cutover copper/fiber infrastructure that
provides voice and data services to the
Presidents House, Health Services, and Wolf
House.
29. Dimond Library
29
Level 3 Telecom room retrofit and upgrade
from cat.5 to cat.6 horizontal copper cabling
system.
Installed approximately 120 cat.6 information
outlets and 17 wireless access points as part
of DLL3 project to enhance wired/wireless
network connectivity.
Installed cabling to 56 locations to support the
Library Ubiquitous WiFi project.
30. TELECOM COMPUTER
OPERATIONS
**TRENT CAVICCHI
KAYE JAUS
MARCUS DEL GRECO
IT for Higher
Education
31. Pinnacle Upgrade From v5 to v6
31
Involved moving off Solaris to Linux. Retired
several servers.
Upgraded Oracle 10g to 11g.
End user training has been successful.
32. Release of New On-Line
Department Directory
32
Directory
editors are now able to manage their
own department entries on the page.
33. Telecom Web Form
Implementation
33
Moving processes to web forms which
populate Remedy tickets.
Consistent data collection.
34. WORK ORDER WRITERS
(WOW)
**TINA SBRIZZA
NORMAN FIZZ
MICHELLE MCKONE
ANGELA ENGEL
TOP 3
ACCOMPLISHMENTS
IT for Higher
Education
35. Training Pinnacle v6 Billing
Software
35
Navigation and operations training:
Minimal interruptions to customers.
Team completed a wide range of navigation
and operations training.
Software web based.
36. Telecom Web Access Forms
36
Goals:
Reduce the number of e-mail interactions needed
for Telecom requests.
Web access forms:
Complete: Mobile phone add/change/disconnect.
Complete: Voice and data service addition/changes.
In Progress: Telecom authorization code request.
Used for both personal and business use.
In Progress: Request the conference bridge.
Used to reserve the conference bridge.
37. Telecom Web Access Forms
37
Web access forms:
Planned: Request for estimate.
Goal is to also meet the needs of CAMPUS community
and outside contractors.
Planned: Request for administrative changes.
To include directory listing and name changes/department
changes/encumbrance and billing inquires.
Planned: Voice mail.
Reviewing the guidelines now to meet the requirements
for both the TAM requestor and the individual user.
38. ITIL Awareness Overview Self-
Paced Online Course
38
Team will complete the 'ITIL Awareness
Overview Self-Paced Online’ course within the
next month.
Looking into the ITIL certification as time
permits.
39. PRODUCTION TEAM
**JEAN KEARNEY
KIM BLACK
TOP 3
ACCOMPLISHMENTS
IT for Higher
Education
40. New Team Member: Kim Black
40
Linda McNeil retired (last day was 1/6/2012).
Kim Black now full time and a member of the Production Team
Kim will keep all of her previous responsibilities.
New responsibilities:
Banner SIS production scheduling.
Accounts/Security for Banner SAS (including FAMIS),
Banner Finance/HR, Workflow, and APPMAN.
SunGard web site downloads.
ECG web site maintenance. Will probably transition to
Pete’s team.
Remedy monitoring for security.
Banner Finance/HR production monitoring.
41. IT Password Policy Enforcement
41
Project approved by UNH AVP/CIO & VPFA.
First phase involved Finance/HR users.
Second phase involved Student user groups and is just finishing.
The issue: Enforce Banner user password changes on a 6-month
cycle.
Nino Coletti reviews list and sends communiqué to users.
After 20 working days (one calendar month) an updated list is
again reviewed.
Violations documented using Remedy tickets, in manageable
increments.
Production Team LOCKS Banner account.
42. Migration of Accounts Workflow to
New Remedy System
42
Production Team participation: Accounts Group(Paul
Hodgdon, Mike Henninger, Claudette Raymond);
Remedy Group (Tom Lamy, Bryan Mullholand, Bill
Cassidy); Finance (Julien Lafleur, Alice Samuel); HR
(Carol Powers); ECG (Eileen Cooley, Jean Kearney);
Student (Kathie Forbes, Carleen Kruczek, Jill Sikora,
Karen King).
Regular meetings to discussion current workflows,
enhancements/improvements, and concerns related
to process. Also included are Accounts Workflow for
FTS/AppMan/UCR.
Consolidation of all current account request forms
into one form.
43. DOCUMENT MANAGEMENT
GROUP
JESSICA MICHELSEN
BOB DORVAL
IT for Higher
Education
44. KSC Undergraduate Admissions
44
Worked with KSC Admissions operations staff and
counselors to re-engineer the admissions process.
Applicant processing and review is now paperless.
KSC is a Datatel school, so unable to use
built-in integration (BDMS) with the student system.
Unique challenges included:
Creating a stand-alone key reference file.
Developing a Workflow-ish process to move
applicant files around the office, using
ApplicationXtender.
45. GSC Admissions / Student
45
Worked with GSC Admissions, Registrar, and
IT staff to implement a paperless admissions
process.
Developed process to make student / advising
documents available through
ApplicationXtender, replacing scores of
network folders.
Trained users from each of the 9 GSC
centers. Users in those centers are able to
view admissions and student documents to
advise students.
46. Software Upgrade / Patch
46
Worked with SADA team and our users to
upgrade ApplicationXtender to version 6.5 in
all 3 environments (PROD, BPRD, XPRD).
Currently patching those 3 environments to
address several problems.
One important new feature: Upgrade / patch
allows us to mask SSNs in ApplicationXtender
indexes.
47. USNH Finance
47
Continuing to work with FAST to convert Finance
imaging from LibertyNet to ApplicationXtender.
In the current phase, all invoices have been migrated
to Xtender.
UNH and GSC BSCs are expected to have view-
access to invoices (through Banner / Xtender) this
quarter. PSU and KSC will also be able to view
invoices.
BSCs will also be given access to enter some of their
own financial documentation, including invoices and
journal vouchers. Working with FAST to pilot this now.
48. NETWORK OPERATIONS
GROUP
MIKE MADDIX
SCOTT KITTERMAN
DAVID LA VALLEE
BRYAN SCOVILL
TOBIAS HEATON
IT for Higher
Education
49. NetOps Top 3 (4) Initiatives in
FY11-12
49
RFP / WiFi in Residence Halls 14 (Christiansen/Williamson – Feb) Residence
Halls currently installed with ubiquitous Wireless…All Halls will be wired by August
2012
Infoblox – DNS, DHCP, IP Management and Network Automation that provides
Network optimization, compliance and stability
Dimond Library – Ubiquitous WiFi – December/January joint effort with Telecom
Team to roll out ubiquitous WiFi in Dimond Library
API’s to Remedy
• Static IP Request
• System Snapshot
• Steinway (NetOps built tool for Remedy interface that creates, modifies and
resolves cases)
• Scripts (block/unblock, DMCA, VA) that automatically create, update and
resolve cases
50. Operational Projects - Ongoing
50
The Network Operations Team is responsible for the Engineering
Design, Build, Maintaining and Consulting of Networking Services at
UNH:
DNS / DHCP / IP Requests 65,000 IPv4 Addresses
Support 1200 VLANS
LAN
• Campus Ethernet 22,000 Wired Ports
• Wireless Networking Network Explosion!
• Custom Networks VPN’s
• Routers/Firewalls/Switches 400+ Switches in 225+
Closets
SEC
• IT Security on the Network VPN
• Network Registration Intrusion Detection
Prevention
51. ENTERPRISE COLLABORATION
& MESSAGING GROUP
DAVE BIRD MIKE LALUMIERE
TYLER BISSON PETE LARIMER
TIM CLARK MANNY MACMILLAN
BILL COSTA DONNA MCNAMARA
KIRK FRANCIS SALLY NICKERSON
TIM HATFIELD PAUL SAND
IT for Higher
Education
52. Top Accomplishments &
52
Initiatives
Accomplishments Initiatives
WildcatsMail Virtual World –
Student Aliases Virtual Desktop
Email for life Infrastructure
Campus Antivirus OCS 2007r2
Mobileapps Site upgrade - LYNC
SharePoint
NEASC Project
53. SYSTEM ADMINSTRATION
DATABASE ADMINISTRATION
DATA CENTER
BOB KENNEY GREG GREENE MIKE DESJARDINS
ROB BLAIS RENE BOUSQUET JOE POULIN
DEIRDRA BALDWIN MARIO MALIZIA BOB RADER
ROBIN TUTTLE RANDY CARVER ARIEL SCHMITT
MYKE WELCH BILL CAMPBELL
IT for Higher
Education
54. 11G Infrastructure Upgrade
54
Upgraded more than 60 databases
Upgraded every Oracle application server to
install a Web Logic based server for major
enterprise front-ends such as BANNER
Student/Advancement, WEBCAT, BANNER
Finance/HR, WISE and FAMIS front-ends,
upwards of 30 servers.
Decreased overall number of RAC clusters
55. New Enterprise Application
Implementations
55
Ad Astra – Room Scheduling Software
Synapsis – Immigration Case Management
Software
Team Dynamix – Project Portfolio
Management Software
Campus-wide Security Camera Software
OS Administration of the Remedy Software
56. Data Center Sustainability: Phase
I
56
1. Removal of hardware due to virtualization
2. Establishment of first row
with in-row cooling
ff
3. Lights out in Operations 3
60. UNH APPLICATIONS TEAM –
2011 TOP 3
ACCOMPLISHMENTS
STEVE BAUERMEISTER
ANDREA DIBURRO
KEVIN DUCHARME
MARTY DYER
CAROLE FILIAULT
MAUREEN JOHNSTON
JULIE STEVENS
KIM THERRIEN
IT for Higher
Education
61. FAMIS goes live and transitions to Enterprise
application
61
Phase I launched in June 2009, went live 1/24/11, and was a Tier 5
project.
Phase I included implementation of
3 Famis modules in a new, enterprise architecture, in a current, vendor-
supported application version: Maintenance Management, Space
Management, Inventory Management. Selective legacy data was migrated
into the new, enterprise application.
Self Service Maintenance requests (for campus resident students).
11 interfaces and a handful of stop-gap reports.
SSO for Famis forms
ECG worked closely with Facilities IT and several business process
owners to create and execute a comprehensive go-live plan. Go-live
was very smooth thanks to all the hard work!
62. Helped UNH and GSC meet strategic campus
objectives
62
Projects supporting UNH goals of sustainability, cost savings, and
internationalization:
Self Service refund request processing
Self Service Financial Clearance – phase II
Self Service Financial Aid processing: graduate credit certification,
summer loan, summer work-study
OISS implementation of Sunapsis application
Navitas Admissions Workflow, other misc. Navitas work
GSC Self Service Admissions application project supported GSC
objectives of automated, streamlined admissions applications
processing to support their growth in applications.
63. Helped UNH Advancement meet strategic objectives
63
The Reeher Data Visualization Project supported
objectives to increase development officers’ access
to performance management metrics, helping them
monitor fundraising progress. The long-range goal
is to increase the average annual dollars raised per
development officer from $250K to $1.25M.
The objectives of the Harris Phonathon Project
include increased call volume by 40%, along with a
corresponding increase of $150,000 in giving
during the first year.
64. SUSAN SULLIVAN
MARC BEHAN
BARRY GLUNT
BOB GOUDREAU
GARY MCINTOSH
KIRK REMIGNANTI
SERGEY VOROTNIKOV
USNH FINANCE/HR 2011
ACCOMPLISHMENTS
IT for Higher
Education
65. Banner 8.4/8.5 Upgrade – May
65
2011
Upgrade Banner Finance/HR to Banner
8.4/8.5
Upgrade Banner Finance/HR database to
Oracle 11g
Extensive patches applied as part of upgrade
66. All Funds Budgeting – July 2011
66
Primary goal: Develop mechanism to collect and store budget and
projections data for all funds for a variety of reporting purposes
across all campuses.
Challenges: Respond to users’ requirements for collecting
projections data under a variety of projection types (Board of
Trustee, Campus Monthly, etc.), time dimensions (annually, monthly,
weekly, by semester, etc.), number of iterations within a time
dimension; and minimize data entry by seeding data under different
scenarios.
Solution: Developed forms for collecting data and defining data
collection rules to allow for flexibility. Developed processes to seed
data according to different scenarios.
67. Apply SQL Mods to Banner
Finance/HR via AppMan – November
67 2011
Needed to find a method to apply SQL mods to
Banner Finance/HR production database with
accountability and without logging in interactively.
Developed two methods of updates:
Simple changes – Appman prompts request basic
change statement parameters
Complicated changes – Appman job runs SQL
script
Appman jobs can be run in audit mode before
committing
Data is backed up before updates occur
Audit trail and email notification after job runs
68. Electronic Invoices – January 2012
68
Add e-invoicing to Unimarket processes developed by Fin/HR
team
Developed processes to accept XML documents from
Unimarket in standard CXML format for electronic invoices
Allowed to process against Purchase Orders done through
Unimarket or stand-alone invoices
Developed processes with Sungard Community Source in
mind
Multiple parameters and configuration files set up to allow
for flexibility in processing both Purchase Orders and
Invoices
Refined method of setting up and synchronizing user security.
Used Sungard’s Supplemental Data Engine to attach account
information to users.
69. MANAGEMENT REPORTING TEAM - MR
JACKIE SNOW JOE FLYNN MICHAEL PARE
MIKE ASHCROFT KATHY LEWIS SANGITA RAGHUNATHAN
NICOLE COLE BARBARA HOOVER JEN SCULLY
RICH DONOVAN JEN LINGEMAN
IT for Higher
Education
70. FAMIS Reporting Environment
70
Developed a data mart/WebIntelligence reporting solution to
meet key FAMIS reporting needs for University Operations &
Maintenance and Energy & Campus Development.
30 reports are available to over 50 users within these
organizations.
Reports provide the capability to report on work orders and
service requests, space and rooms, equipment, and employee
labor and accounting.
The next phase of this effort is to expand reporting capabilities to
new areas such as billing, inventory and warehouse, utilities and
key control.
71. Support of University
Advancement
71
Made significant progress in enabling University Advancement to
be more self-sufficient in meeting their reporting and information
needs and following good practice in terms of the planning and
request process.
Effectively trained new Advancement staff in WebI reporting
areas & partnered with reporting analyst.
Reworked major areas of Advancement reporting, due to new
business processes, with no disruption to users or existing
reports.
Enhanced key reporting areas to meet new needs and
department objectives.
Reduced number of emergency and last minute requests and
managed our response to such requests.
72. Process Improvements
72
Made it a priority to improve processes and increase
overall efficiencies during the year:
Tuned data mart code to reduce load times.
Evaluated long running queries and tuned report
performance.
Reduced level of manual work in application and
database upgrades and increased level of
automation.
Improved internal report documentation.
Held team workshops and training sessions to
increase cross-team knowledge and overall skill
level.
74. STRATEGIC
TECHNOLOGY
BTOP/SBI
WAN/CONNECTNH
FY12
ACCOMPLISHMENTS
SCOTT VALCOURT
FY12
IT for Higher
Education
75. Strategic Technology
Filed grant proposal to NSF
for $500k of planning with
RCI and Water Resources
Presented at the 2012 North East
Cyberinfrastructure Consortium Annual Meeting
Sponsored Shibboleth development project in the
CS Department for Single Sign On research
assets
Awarded grant for $86k to test and design a
software-defined network (SDN) for UNH and NH
deployment with GENI-like high-speed service
76. BTOP
Installed 70 miles
of 144 strand fiber
between Keene
State College and
Manchester
77. BTOP
Completed Supply Space
Power
Primary
21,000+ pole Power
Secondary
attachment Communication
Work Safety
Zone 40”
Clearance Fire Alarm
applicationsCommunic
NHOS
CLEC – (AT&T,
ation BayRing, Segtel)
Ran fiber Space 12”
Apart
CATV – (Comcast,
Time Warner)
TelCo – (Fairpoint,
TDS)
connections to
23 out of 34
facilities Clearance to
Ground 15.5’ Ft
statewide for
connection to
the fiber network
78. BTOP
Installed dishes and
radios at 13 of the 20
mountaintop sites for the
public safety MPLS
microwave network
79. SBI
Launched 9 Broadband Stakeholder Groups
(BSGs) across NH to begin broadband planning
Released Business, Municipal, Education and
Residential survey tools to determine broadband
availability, usage, and training/technical
assistance needs
Hosted Broadband Community Planning
Workshop with Bill Shuffstall from Penn State
University for NH
Maintained database and interactive web-based
maps of broadband availability reported by ISPs
and Community Anchor Institutions (CAIs)
80. SBI
Completed grant award project from NH Endowment for Health to rebrand
website to support Telehealth services
Completed grant award from NTIA PTFP for 7 new systems across NH for
distance education and video conferencing
Changed GSDLN name to ConnectNH to highlight the “connecting”
services available to NH
Installed a remote-controlled HDTV studio on campus allowing UNH
subject matter experts to participate in national newscasts from Durham
Expanded ConnectNH memberships with UNH Law, UNH Manchester and
NH EPSCoR
Began implementation of 2010 USDA RUS Grant awarded with 6 UNH CE
sites upgraded to HD Codecs
Awarded part of 2011 USDA RUS Grant for infrastructure expansion with
Maine
81. WAN
Connected Keene State College to USNH’s new
IBEAM lightwave network at 10Gbits/sec
A 20x increase
Enables real-time collaboration with KSC and
UNH for replication, DR, and Internet.
Upgraded fiber backbone Internet service to Boston
from 1 Gbits/sec to 3 Gbits/sec.
Completed conversion to Fairpoint VantagePoint
Ethernet service for 18 USNH and ConnectNH
sites, with speed increases up to 7x for most sites.
Completed 10Gbit/sec UNH
WANCAT/WANSWITCH geo-diverse, redundant
border-router/switch matrix.
85. 85
Mobile Learn Stats:
January 2012 – May 2012
86. Blackboard Upgrade to SP6 & SP7
86
Successfulupgrade from SP5 to SP7
SP6 new functionality:
Interactive
Rubrics
“Needs Grading”
Timed Assessments Enhancement
Improvements to student access to files within a
course
SP7 resolved over 200 known issues
87. Lecture Capture
87
Deployed in fall 2011
~135 faculty recorded 1,500 hours of lectures
for 142 courses
3,300 student had 27,454 views of lectures
92% of faculty respondents rated Tegrity
support as Excellent (67%) or Good (25%)
91. IdM Phase I
91
OIM Sandbox installed
Connections to AD successfully made
UNH Oracle Virtual Directory (OVD)
functional after Oracle Upgrade
Phase II began April 2012
Major
task to resolve identities across all
USNH campuses
92. Dimond Library Level 3 Redesign
92
New learning spaces incorporated
More group study space
Technology on loan from vendors for students to try
Moved and improved Printing stations
Redeployed Computer Cluster
93. UNH.edu
93
Deployed new Web
hosting environment
New Web server infrastructure
Completed inventory of UNH.edu
Managed 587 Web sites
83 Drupal
74 Cold Fusion
287 HTML
Completed migration of 51 Drupal Web sites
94. Instructional Design & Support
94
Designed,developed,
and taught pilot version of “The
Fundamentals of Online Instruction”
17 faculty participated
Course will lead to faculty certification to teach
online
Supported >120 faculty to develop and
teach online courses in J-Term & Summer
95. Faculty Annual Reporting
95
Implemented Digital Measures ActivityInsight
Used by faculty in every school, college, and Library
to enter annual accomplishments
Cross-functional team provided
Source system integration (MR,
USNH Enterprise App Team, IR,
SPA, AT)
Service Desk (Answer questions;
Remedy Form)
Training
Documentation
96. Bb Collaborate Pilot
96
Replace iLinc
Support online, synchronous classroom &
meetings
Support 2,000 concurrent users
101. Classroom Support & Upgrades
101
Added 24 classrooms to Roomview
Audiovidual remote monitoring system
29 classrooms now monitored via Roomview
105. IT FINANCE AND PLANNING
DEB BRONSON
FY 12
IT for Higher
Education
106. Project Support
106
LRTP Projects; IdM
FAMIS Redeployment
Peter T. Paul Technology
Wireless Residential Halls
eUNH Budget, RFP, Proposal Review
Bb Mobile Learn & Bb Collaborate Pilot
BTOP and other new Grants
107. Project Support
107
Dimond Library Wireless Expansion
All Funds Budgeting
Microsoft Campus Agreements
Shopping Cart Technology
EPSCoR RII Track 1 Grant
Telemedicine in NH Pilot (USDA/RUS Grant
NTIA/PTFP Non-Broadcast Grant
GSDLN Telehealth Expansion Grant
109. Improvements
109
IT Fall Hire Event
IT Vendor Database
WAN Billing Process
P-Card Initiative
IT Purchase and Contract Request
Reorganization of BSC Assignments
110. UNH COMPUTER
STORE
DEB BRONSON
FY 12
IT for Higher
Education
111. UNH Computer Store:
111
Operations
Over 12,000 transactions at the cash
registers in support of the UNH community
since July 1
Introduced Adobe Licensing for students,
faculty, staff, institution proving significant
savings
Implemented new online chat: talk to a live
store employee online from our website
New product offerings such as iPhone cases,
universal power adapters, and many green
alternatives to current products
112. UNH Computer Store:
112
Marketing
Increased Facebook 'Likes' by 900% since
July 1
Increased marketing reach by implementing
email addresses collected during promotions
Participated in Foursquare Day (4/16) with
reduced price flash drives for Check-Ins
113. UNH Computer Store: Events
113
Welcome Back events for students & faculty
National Student Day (October 6)
Customer Appreciation Days
Love is in the Air
Make March Mac Month
Accepted Student Days
Orientation Resource Fairs
Many more
114. IT IN THE FUTURE
JOANNA YOUNG
IT for Higher
Education
115. Future Technology
115
Cloud. Local > Global
Virtualization
Big Pipes
Big Data > Analytics
BYOD
Mobile
Social Business. “If you have to market…..”
116. The Green
116
UNH IT: Making & meeting commitments. Innovation.
Customer focus. Internal partnerships. Growing
customer base. Cloud. Workforce.
UNH: Good indicators on Advancement, Navitas, eUNH,
Paul School enrollments, Research, Commercialization.
Revenue diversification. PTP Building. AAUP
agreement.
NH: Business relationships, cyberinfrastructure,
“disruptivate”
The World: Higher education & research > US economic
health
117. The Yellow
117
UNH IT: Demand > Same stuff, different day.
Redundancy.
UNH: Enrollments stable, but in-state down.
Diversification good start, but not fast enough. RCM >
Behavior. Workforce management. Bright shiny object
syndrome.
NH: $1.3B economic impact, but not enough people
know or understand.
The World: Higher education & research > US economic
health.
118. The Red
118
UNH IT: Red? What Red?
UNH: No room for price increases. Must
contain costs, grow revenue through customer
increase & diversification. “The gap.”
Operating Margin.
NH: State appropriation – 7/93. STEM.
The World: Disruption (MOOC et al). Greece.
JP Morgan. China & India.
119. Key Messages
119
Thank You.
UNH IT is strong.
Look around you.
UNH is strong.
Brand.Quality. Location. Intellectual Capital.
Innovation.
NH is quirky, but resilient.
The World & beyond has UNH everywhere:
Land. Sea. Space.
120. Break Out session
Non Academic Unit Program Review
IT for Higher
Education
121. Non Academic Unit Program
121
Review
A Programmatic review of all areas of the University
Academic groups have concluded their assessments
Responses due by August 31,2012
Why?
Driven by President Huddleston & the Budget Task
Force, in response to unprecedented state budget cuts
Identify areas of opportunity and improvement
Structure
Mission, Efficiency, Effectiveness… FY 09 - 11
122. Your Mission
122
Each Table Discuss and Document ways to
measure / demonstrate; Efficiency & Effectiveness
Identify a Scribe
Scribe will; capture notes and email to Kathy Gilpatrick for
consolidation and review by the Leadership Team.
Think…
Key Process Indicators
How best to represent the health and performance of your
group, department, or organization
123. Your Mission
123
Efficiency the extent to which time or effort is well
used for the intended task or purpose
Quantitative measures of performance
Financial data; costs, revenues… what else?
Effectiveness the capability of producing a desired
result; prepared and available for service.
Indicators of Quality and Innovation
MTTR, MTBF, etc…what else?
Notas del editor
ITIL training Simulation 24 classes, 214 staff; ITSM Specialist 17 classes, 169 staff; SD 1 class 20 staff; Problem Coordinator 3 classes, 34 staff
Validation & Usability: Forefront, Security Essentials, Blackboard, Accounts, Remedy, Lync)
13,620 incidents resolved total incidents overall 34,143
