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Symantec Backup Exec and
Backup Exec System Recovery

The Business Value of Streamlining and
Automating Data and System Protection for
Small and Mid-sized Organizations

White Paper

May 2008

© 2008 Alchemy Solutions Group Inc.

White Paper Research © 2008 The Alchemy Solutions Group. All Rights Reserved

www.alchemygroupinc.com

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Executive Summary 3 Business Value of Symantec Backup Exec and
Business Need 3 Backup Exec System Recovery 10
Solution 3 Data Backup Labor Savings 10
Benefits 4 Table 1: IT Data Backup and Related Labor Savings
Business Drivers 4 with Backup Exec 11
Reduce Financial and Operational Risks 4 Data Restoration Labor Savings 11
Reduce Administration Costs 4 Table 2: IT Data Restoration Labor Savings with
Increase End-user Productivity 5 Backup Exec 12
Technology Challenges 5 Server Re-imaging Labor Savings 12
Streamline Data Protection Processes 5 Table 3: IT Server Re-imaging Labor Savings with
Modernize Data Center Server Imaging Backup Exec System Recovery 13
and Restoration 5 Server Crash Labor Savings 13
Incorporate Disk-based Protection 6 Table 4: IT and End-user Server Crash Labor
Figure 1: Everyday Data and System Savings with Backup Exec System Recovery 14
Protection Challenges 6 Disaster Recovery Labor Savings 14
The Solution 7 Table 5: IT and End-user Disaster Recovery
Symantec Backup Exec 7 Labor Savings with Backup Exec System Recovery 15
Symantec Backup Exec System Recovery 8 Conclusion 16
Figure 2: Tools for Comprehensive System and Notes 16
Data Protection 9



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Executive Summary

Business Need
Today’s information-intensive businesses are generating an explosion of data that resides on
increasingly diverse storage environments and growing Microsoft Windows-based networks.
Malicious code, hackers, human error, and natural disasters are among the growing realm of threats
to business efficiency and continuity. At the same time, the demand for higher system availability is
dramatically shrinking backup windows.

These trends are placing greater pressure on information technology (IT) organizations to improve
backup efficiencies and deliver on-demand Microsoft Windows data and system recovery. In order
to ensure the quick and precise recovery of data, applications, and systems from loss or disaster, IT
personnel need the means to simplify and automate their backup and restoration processes.

Solution
Symantec offers two solutions for small and mid-sized organizations that address the Microsoft
Windows backup-and-recovery challenges IT organizations face today: Symantec Backup Exec and
Symantec Backup Exec System Recovery.

Symantec Backup Exec offers comprehensive data protection and enables recovery of critical
application and database server data in seconds. It allows companies to:

• Centralize backup administration, including control over backup schedules and
retention periods

• Enable rapid, granular recovery, with restoration of individual Microsoft Exchange
emails and mailboxes, Microsoft SharePoint documents, or Microsoft Active
Directory user attributes from a standard backup

• Provide added security through data encryption over the network and off to disk or
tape storage

• Eliminate backup windows by protecting data continuously as it changes

• Support heterogeneous server protection including Linux, UNIX, NetWare, and Mac
environments

For system protection, Symantec Backup Exec System Recovery enables complete Microsoft
Windows system recovery, including the operating system, applications, system settings,
configurations, and files—all within minutes. This solution provides the ability to:

• Permit users to define, schedule, and run backups of their servers, desktops, or laptops

• Create recovery points (backups) that can be used to recover an entire system or
individual drives, files, and folders

• Support rapid system recovery to dissimilar or virtual environments

• Manage recovery point storage or backup destinations, including onsite and offsite
locations

• Monitor the backup status of a computer to ensure the system is backed up on a
regular basis



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Benefits
Independently, Symantec Backup Exec and Symantec Backup Exec System Recovery provide
targeted and tangible operational benefits. Together, they offer a comprehensive approach to data
and system protection.

The areas of quantified business value generated by Symantec Backup Exec include:

• IT labor savings from efficiencies gained with disk-based data backups and
troubleshooting

• IT labor savings due to data restoration process and success rate improvements

• IT labor savings for data protection resources due to reduced management
requirements

The areas of quantified business value generated by Symantec Backup Exec System Recovery
include:

• IT labor savings and end-user productivity improvements from improved system
crash recovery

• IT labor savings and end-user productivity improvements due to improved disaster
recovery capabilities

• IT labor savings through reduction in the time spent on server re-imaging or
hardware migrations

Business Drivers

Data and system protection is a critical need in business today. Regardless of industry or company
size, the business drivers are universal.

Reduce Financial and Operational Risks
System recovery is an issue for organizations of all sizes, whether it is for disaster recovery
purposes brought on by unforeseen events or for everyday occurrences that cause a system loss.
Systems need to be backed up accurately and automatically and restores completed successfully to
mitigate the risk of losses. Every hour of IT system downtime can potentially cost companies tens of
thousands of dollars in IT and end-user productivity losses.

Reduce Administration Costs
IT organizations are looking to lower costs by consolidating, centralizing, and automating their
backup and recovery processes. With the average business seeing data volumes and storage
requirements increase exponentially, tape-based backups are no longer practical. In addition, using
backup tapes as the primary data protection method introduces time, cost, and risk to data recovery
reliability. Backing up to tape requires planning and preparation time, keeping adequate stocks of
tape media on hand, and maintaining onsite and offsite tape storage facilities. And retrieving tapes
for recovery purposes lengthens the downtime and halts productivity.

Several strategies are available to reduce backup-and-recovery costs. First, migrating from tape-
based backups to disk-based backups allows IT organizations to protect more data in less time,



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and disk-based continuous protection capabilities eliminate the backup window and improve IT data
recovery productivity. Second, restoring to virtual servers speeds recovery time and avoids the
cost of physical servers to manage physical restores. Third, centralizing backup operations to a
single data center reduces costs associated with server and storage hardware, software licensing,
and IT administration at remote offices. Finally, giving end users the ability to perform their own file
restorations, rather than sending requests to IT, improves IT staff productivity.

Increase End-user Productivity
Planned and unplanned downtime caused by inefficient backup, recovery, or restoration processes
can no longer be tolerated—particularly for companies that operate 24×7×365. Eliminating backup
windows by employing a continuous data protection approach increases availability, improves user
productivity, and increases business continuity. Expediting server crash and disaster recovery and
utilizing virtual servers as a temporary measure while IT replaces failed physical servers improve
end-user productivity. And higher backup-and-recovery success rates increase employee utilization
while ensuring data integrity.

Technology Challenges

In addition to business drivers, small and mid-sized organizations have common technology
challenges that they need to overcome.

Streamline Data Protection Processes
Traditional data protection approaches are often complex, time consuming, and costly. For example,
for most mid-sized businesses with Microsoft Windows-based environments and multiple locations,
data backups take place at each individual site with separate servers, tape systems, and dedicated
IT staff. Following normal business hours, IT personnel at each location conduct individual backups
from local servers to backup tapes, which are then transferred to a primary storage location. If one
of the individual locations experiences a system failure and thus data loss, the backup tapes are
manually returned and the data restored to the local servers.

Restore processes are likewise time consuming and incur significant staffing cost. In instances
where an end user needs to restore a lost file, the restoration process is similarly complex and
resource-intensive, as IT administrators must locate the tape on which the data is contained, retrieve
it from the off-site location, mount it, allocate the file, and restore it to the end user.

Modernize Data Center Server Imaging and Restoration
IT organizations benefit from the ability to re-image data center servers in real time from a centralized
location based on the state of the server immediately before a failure. Backing up databases,
information stores, file systems, and operating systems from their operational or ”working” state allows
full restorations to be completed without additional reconfiguration. With virtualized server environments,
virtual servers, and the right system protection solution, administrators can use the virtual server as a
live production environment or use it to perform preflight testing of patches, application installations,
configuration changes, or driver updates before applying changes to production systems.

Recovering to dissimilar hardware and to new virtual environments is essential to effective system
protection. The ability to virtually store and restore server images allows companies to potentially
reduce the total numbers of servers in their IT environment. With the average cost of servers
ranging from $15,000 to $30,000 for the hardware, software, and maintenance, this capability can
generate substantial savings.



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Incorporate Disk-based Protection
With true continuous disk-based data protection, data is protected immediately and continuously,
with minimal impact to ongoing business activity. Under this approach, only changed or “differential”
information in a file is backed up, rather than the entire file. This eliminates the backup window
requirement in many IT shops and may eliminate the backup window altogether. It is a simplified
approach that streamlines IT management while increasing cost savings.

Disk-based backups write information to a hard drive, storing the data as a single file. Disk storage
can support backups for multiple file servers simultaneously. It ensures that data is always protected
and readily accessible in native formats without requiring physical manipulation of data retrieval,
allowing end users to securely retrieve their files without doing any harm to the file, server, or backup
configuration—saving time for both end users and IT organizations. In more advanced software,
disk-based backup supports the ability to run up to 16 simultaneous backup jobs to the same disk.
Such software provides features such as automatic detection of buffered reads, which increases
performance through faster backups.

• Complete Microsoft Windows Data Protection
– Optimized Backup and Recovery for
Microsoft Windows Servers • Recover Critical
– Scalable, Cross-Platform Protection Customer Information
• Recover Essential
• Secure, Back Up, and Archive Critical Data Applications
– Integration with Symantec Products
• Preserve Financial
– Reliable Data and System Recovery
Records
in Minutes
• Meet Service Level
• Restore Granular Data in Seconds Agreements
– Enhanced Granular Recovery Capabilities • Meet Recovery Point
– Unmatched Recovery of Various Objectives
Microsoft Applications

Figure 1: Everyday Data and System Protection Challenges



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The Solution

Symantec Backup Exec
Symantec Backup Exec allows small and mid-sized organizations to protect data continuously and
recover individual emails and documents in seconds. Three versions of Backup Exec are available
to accommodate these organizations on various platforms: Backup Exec for Windows Servers,
Backup Exec for Small Business Servers, and Backup Exec for NetWare Servers. The following
describes key features of the latest releases:

1. Symantec Backup Exec for Windows Servers
• Delivers efficient, disk-to-disk-to-tape backup-and-recovery for Microsoft Windows-
centric environments
• Provides certified support for Microsoft Windows Server 2008, 2003, or 2000
• Offers out-of-the-box data protection for open files and system recovery
• Provides continuous data protection for file servers, workstations, and Microsoft
Exchange and Microsoft SQL Server
• Allows restoration to any point in time, helping organizations meet strict recovery
point objectives
• Restores granular data in seconds from a single pass backup, saving IT
administrators from having to run mailbox backups to recover individual messages
• Allows documents, user attributes, and properties to be restored quickly and easily
with granular recovery technology
• Optimizes both tape and disk storage environments
• Offers cross-platform protection for heterogeneous servers, including UNIX, Linux,
MAC, and NetWare
• Centralizes backup-and-recovery management across multiple media servers,
workstations, remote offices, and storage environments

2. Symantec Backup Exec for Small Business Servers
• Provides continuous disk-based data protection and automated disaster recovery for
Microsoft Windows Small Business Server
• Optimizes both tape and disk storage environments
• Supports fast and efficient backups and granular restores, allowing administrators
to restore individual Microsoft Exchange email messages, Microsoft SharePoint
documents, and Microsoft Active Directory user preferences in seconds
• Offers continuous data protection for desktops and laptops
• Allows users to easily restore their own files, saving IT administration resources
• Supports all Backup Exec Agents and Options for Microsoft Windows applications
and mixed server environments, including UNIX, Linux, Mac, and Netware
• Includes Standard and Premium Editions that align with Microsoft Exchange Server
Standard and Premium Editions

3. Symantec Backup Exec for NetWare Servers
• Delivers continuous protection for Microsoft Windows, Linux, and UNIX servers and
workstation data
• Provides a certified solution for protecting Novell NetWare, including full integration
with Novell applications
• Offers complete disk-to-disk-to-tape protection
• Scales for growing businesses



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• Enables rapid, reliable server and workstation backup and recovery to disk or
tape media
• Supports remote agents for NetWare, Microsoft Windows Server, Macintosh, UNIX,
and Linux servers, offering cross-platform data protection

Symantec Backup Exec System Recovery
Symantec Backup Exec System Recovery is a scalable, disk-based system recovery solution for
Microsoft Windows-based servers, desktops, and laptops. It is geared toward small and mid-sized
organizations that need quick recovery in the event of a failure or loss. Its versions include Backup
Exec System Recovery Server Edition, Backup Exec System Recovery Windows Small Business
Server Edition, and Backup Exec System Recovery Desktop Edition. The following describes key
features of the latest releases:

1. Symantec Backup Exec System Recovery Server Edition
• Restores complete Microsoft Windows servers in minutes to the same hardware,
dissimilar hardware, or virtual environments, even from a bare metal state,
supporting strict recovery time objectives
• Supports restoration to dissimilar hardware and virtual conversion to VMDK or VHD files
• Eliminates backup windows by capturing hot snapshots of the entire Microsoft Windows
environment, including the operating system, applications, files, system settings, and
configurations—all without impacting user productivity or application usage
• Allows backup copies to be stored offsite to an FTP location or secondary disk drive
to improve disaster recovery capabilities
• Enables granular recovery of Microsoft Exchange environments, Microsoft
SharePoint, and files and folders from a single, multi-tab interface (via the Granular
Restore Option, an add-on purchase)
• Supports centralized management of backup-and-restore tasks for multiple
servers across an organization (via Backup Exec System Recovery Manager, an
add-on purchase)

2. Symantec Backup Exec System Recovery Windows Small Business Server Edition
Supports the same key functional capabilities and integration points of Backup Exec System
Recovery Server Edition (described previously), though it supports Microsoft Small Business
Servers only, and the Granular Restore Option comes bundled with this Edition.

3. Symantec Backup Exec System Recovery Desktop Edition
Supports the same key functional capabilities and integration points of Backup Exec System
Recovery Server Edition, although it includes these additional features:

• Enables complete recovery of Microsoft Windows-based desktops or laptops in
minutes to the same hardware, dissimilar hardware, or virtual environments, even
from a bare metal state
• Enables real-time, while-you-work recovery points (backups) of the entire system
to be created and saved to any disk storage device, helping to eliminate the backup
window and any impact to user productivity
• Allows offsite backup copies to be sent to an FTP location or secondary disk drive
• Supports file and folder search and retrieval in seconds



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• Allows centralized management of backup-and-recovery tasks for desktops and
laptops across an entire organization (leveraging Backup Exec System Recovery
Manager, an add-on purchase)

Data and System Protection—Complementary Solutions

Figure 2: Tools for Comprehensive System and Data Protection



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Business Value of Symantec Backup Exec and Backup Exec System Recovery

Research by The Alchemy Solutions Group pinpoints a number of different areas of business value
created by Symantec Backup Exec and Symantec Backup Exec System Recovery. Labor cost savings,
productivity improvements, and risk reduction translate into reduced total cost of ownership (TCO).

Data Backup Labor Savings
Decreasing the risk of data loss begins with increasing backup success rates. A key benefit of
Symantec Backup Exec is that data can be backed up to disk rather than tape. Disk backups
are faster and more efficient than tape backups, have a higher success rate, and are easier to
troubleshoot because the data is readily available.

TelAlaska, Inc. uses Symantec Backup Exec to drive disk-to-disk-to-tape backups, and the company
is achieving a 98 percent backup success rate. By upgrading to the latest version of Backup Exec,
the new intuitive interface helped reduce backup administration time by 40 percent, from 10 hours
per week to six hours per week. Online community forums also make resolving issues easier. In
addition, the fast-growing company was able to avoid approximately $15,000 in additional hardware
and licensing costs by scaling with Backup Exec rather than migrating to other enterprise backup
solutions.1

With Backup Exec, Orion Registrar, Inc. switched from disk-to-tape backups to disk-to-disk-to-tape
backups, achieving a 33 percent reduction in backup time for full and incremental backups because
of a faster transfer rate and a backup success rate of virtually 100 percent. In addition, Backup Exec
eliminated the need to run a second-pass mailbox backup because of its granular data recovery
capability, which allows individual emails, folders, and mailboxes to be easily recovered when
needed. In total, backup administration was streamlined to five minutes a day, and the administrator
is alerted to exception reports and backup status via cell phone.2

With its previous CommVault backup solution, backup failures at Bar-S Foods Company occurred
about six times a year, and the company experienced individual productivity losses of six to 12
days per year as employees had to re-key missing data. Depending on the particular day, that
might represent 14 to 30 percent of the employee’s productivity. With the deployment of Symantec
Backup Exec, the incidence of faulty backups dropped to zero. Further, backups are quicker and
the user interface is simpler to manage. The Backup Exec Desktop and Laptop Option also adds an
additional layer of protection that was not provided by the previous solution by automatically backing
up local workstation and desktop data off to disk storage.3

The following table illustrates how streamlining data backup and troubleshooting generates IT labor
cost savings. In this model, the average time to back up data was cut in half to 12 hours, and the
average time to troubleshoot backup issues declined from 6 hours to 0.5 hour. This savings is due
mainly to the fact that Backup Exec is able to eliminate running a redundant Microsoft Exchange
mailbox backup, which adds additional management time and storage resources. Assuming a 2008
IT FTE net mean salary of $68,9654, cost avoidance for backup and troubleshooting for one year is
estimated to be approximately $357,000.



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Data Backup and Troubleshooting Data Points Savings
Average time to perform data backup pre-deployment hours
Average time to perform data backup post-deployment 1 hours
Data backup frequency days
Annual time savings per backup ,0 hours
Time savings per backup % 0%
IT FTE net mean salary rate per hour $.1
Number of IT FTEs performing backups
IT FTE Data Backup Labor Savings $290,452
Average time to troubleshoot data backup issues pre-deployment hours
Average time to troubleshoot data backup issues post-deployment 0. hours
Troubleshooting frequency days
Annual time savings for troubleshooting 1 hours
Troubleshooting time savings % %
Number of IT FTEs performing troubleshooting 1
IT FTE Troubleshooting Labor Savings $66,562
Total Labor Savings $357,04

Table 1: IT Data Backup and Related Labor Savings with Backup Exec

Data Restoration Labor Savings
The ability to find, retrieve, and accurately restore files from backup jobs is as critical as the accuracy
of the backup itself. A disk-to-disk-to-tape backup strategy allows fast and accurate recovery from
disk combined with the added protection of sending tapes offsite for disaster recovery purposes.

Orion Registrar, Inc., Bar-S Foods Company, and TelAlaska, Inc. are all experiencing a 100
percent recovery success rate with Symantec Backup Exec. Because Orion Registrar, Inc. is now
using disk-based backups, the 6 to 12 recoveries performed per month are completed much faster
than before. Further, turning on the disk-based continuous data protection feature allows complete
recovery as needed in minutes.2 Previously at Bar-S Foods Company, an estimated 50 percent
of restores did not work or the actual backup job failed during daily backup jobs—and worse, the
IT team didn’t realize the backup job had failed until it was time for recovery. End users now have
confidence that their data is secure. The restores are also faster, and it is easier to restore needed
data from a particular point in time.3 At TelAlaska, Inc., approximately two recoveries are performed
per week, and they can be completed in minutes from disk, whereas a recovery from tape used to
take much longer.1

The following table illustrates an approach to estimating the data restoration productivity savings
an IT department can realize. In this model, the average time to restore data was reduced from 12
hours to 2 hours with Backup Exec. It is an example of how utilizing disk-based backup technology
and Backup Exec’s granular recovery technology improves data recovery times and helps



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organizations meet strict recovery time objectives. Assuming a 2008 IT FTE net mean salary of
$68,965 4, cost avoidance for data restorations for one year would be approximately $17,000. Over a
three-year period, the savings equate to approximately $51,700.

Data Recovery Data Points Savings
Average time to restore from tape pre-deployment 1 hours
Average time to restore from disk post-deployment hours
Data restore frequency per week 1
Time savings per restore 10 hours
Annual time savings for restores 0 hours
Time savings per restore % %
Number of IT FTEs performing restores 1
IT FTE Data Restore Labor Savings $7,24

Table 2: IT Data Restoration Labor Savings with Backup Exec

Server Re-imaging Labor Savings
To facilitate IT change management, images of data center servers captured by Symantec Backup Exec
System Recovery Server Edition and images of desktops and laptops captured by the Desktop Edition
enable rapid restoration to the most recent operational or “working” state should a problem occur.

At Fulton County, Georgia, approximately 30 percent of the 280 servers hosting business-critical
applications needed to be re-imaged annually. Almost two-thirds of the servers are in the main
data center and the remainder are scattered across the county in outlying departments, making
manual server rebuilds inefficient and costly. To re-image its data center servers in real time from a
centralized location, the IT team installed Backup Exec System Recovery. Databases, information
stores, file systems, and operating systems are now restored from their operational state, and IT can
quickly re-image servers based on the state of a server immediately before the failure. Because the
time to re-image a data center server was reduced from an average of six hours to 30 minutes, the
county realized an estimated $37,000 in IT labor savings over 2.75 years.5

Screen Actors Guild—Producers Pension and Health Plans was spending six hours on average
managing the diagnosis, recovery, and re-imaging of servers. With Backup Exec System Recovery,
automating the previously manual recovery tasks allowed the organization to save an estimated
$36,000 in IT labor costs over a three-year period. IT administrators can capture the exact working
state of all data center servers and distributed desktops and laptops without disrupting user productivity
or application usage. The captured images reflect the entire computing environment in a single file,
including all system files, applications, configurations, and operating systems. In particular, with the
embedded Symantec pcAnywhere host technology, IT can complete system restores and backups
remotely. The IT staff can also designate recovery points to manage network bandwidth and ensure that
backup tasks only capture changes in information, which consequently reduces storage consumption.6

Taking a desktop or laptop image at Business Office Systems required physically visiting each
machine and staying after work so as not to interrupt the end users. If a generic image was taken to save



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IT time, recovering to the generic system required the user to reconstruct all customized application
settings. However, the IT team needed the ability to restore desktops and laptops in minutes, not
hours or days, even to dissimilar hardware and virtual environments. Backup Exec System Recovery
generated 10-fold faster imaging of 20 key desktops; all 20 desktops can be imaged simultaneously
in 22 minutes instead of five hours. Because the process occurs in the background without disrupting
work, after-hours imaging sessions are eliminated. Users can return to work faster because all settings
and preferences are intact. Further, system recovery is so fast that IT gave users certain administration
privileges, translating into a 20 percent reduction in system administration time for IT.7

The table below demonstrates the value of Backup Exec System Recovery’s server re-imaging
capabilities for data center servers. In this model, the average time to re-image a server was
reduced from four hours to 30 minutes. Assuming a 2008 IT FTE net mean salary of $68,9654, cost
avoidance for performing re-images for one year is estimated to be more than $23,200. Over three
years, the savings equate to more than $69,600.

Server Re-imaging Data Points Savings
Average time to re-image a server pre-deployment hours
Average time to re-image a server post-deployment 0. hour
Number of servers re-imaged each year 100 servers
Time savings per server . hours
Total time savings re-imaging servers 0 hours
Number of IT FTEs performing re-images
Total Annual Savings $23,20

Table 3: IT Server Re-imaging Labor Savings with Backup Exec System Recovery

Server Crash Labor Savings
When a data center server crashes or will not boot, an image taken with Symantec Backup Exec
System Recovery Server Edition can be used to restore the server. When a Microsoft Windows-
based desktop or laptop crashes or will not boot, the Desktop Edition will expedite complete
recovery. Backup Exec System Recovery provides backup protection, ensuring against costly
outages of essential systems, including end-user utilization losses.

Baptist Health South Florida streamlined its routine recovery and patch rollback efforts with
Symantec Backup Exec System Recovery. A server crash recovery that would normally require two
to four hours is now completed in 15 minutes, saving an estimated $16,000 in IT labor costs from
2005 through 2008. In addition, client requests for desktop or laptop restores that previously took 24
to 48 hours now require less than 2 hours.8

At Citizens Business Bank, Symantec Backup Exec System Recovery is used to expedite system
restores and provide the ability to restore physical servers from a virtual server image, which
prevents the need to rebuild physical servers and shortens the time to recover a system. A server
crash or migration occurred at the bank every other month, and each incident required three FTEs
approximately five hours to complete. Now, two FTEs can complete the task in 30 minutes, saving
nearly $9,000 in FTE utilization costs over 2.5 years.9



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At Business Office Systems, every hour of downtime of a server hosting a critical application could
cost the company thousands of dollars. One temperamental server, in particular, was especially hard to
recover manually, and the IT team needed to speed the return of its servers to productivity. Previously,
six to eight hours was required for server recovery. With Backup Exec System Recovery, the company
experienced eight to 20 times faster server recovery (45 minutes to dissimilar hardware or 15 minutes
to similar hardware), and a 99 percent reduction in time for granular recovery of server files.7

Orion Registrar, Inc. projects 99 percent faster data center server recovery with Backup Exec System
Recovery (minutes instead of hours or days). To prevent server crashes, IT is performing preflight testing
of patches, applications, and updates in a virtual environment before applying the changes in production.2

The following table depicts how IT and end-user labor costs can be saved. In this model, the number
of server crashes per month fell from two to 0.5, and the average server crash recovery time fell from
three hours to 15 minutes. Two hundred end users are affected by each server crash. Assuming a
2008 IT FTE net mean salary of $68,9654 and an end-user FTE net mean salary of $50,00011, cost
avoidance associated with server crashes for one year is estimated to be nearly $344,000.

Server Crash and End-user Productivity Impact Data Points Savings
Average number of server crashes each month pre-deployment
Average number of server crashes each month post-deployment 0.
Average time to recover from a server crash pre-deployment hours
Average time to recover from a server crash post-deployment 1 minutes
Number of IT FTEs involved with recovery
IT FTE Labor Savings $4,675
End users impacted during each server crash 00
Downtime experienced during each server crash pre-deployment hours
Downtime experienced during each server crash post-deployment 1 minutes
End-user estimated net mean salary rate per hour $.0
End-user Labor Savings $338,942
Total IT and End-user Savings $343,67

Table 4: IT and End-user Server Crash Labor Savings with Backup Exec System Recovery

Disaster Recovery Labor Savings
Disasters that disrupt business continuity, whether natural, intentional, or accidental, are never planned
and rarely foreseen, but planning for their occurrence and having systems in support of those plans
are essential to minimizing the damage caused. Restoring operations following a disaster is one of
the most critical responsibilities any IT organization faces. Backup Exec System Recovery ensures
that disaster recovery is quick, reliable, and successful, enabling complete Microsoft Windows system
recovery in minutes, offsite protection, and enhanced recovery capabilities.



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IT personnel at Baptist Health South Florida spend less time recovering systems from disasters
with Backup Exec System Recovery. Disaster recovery previously consumed 24 to 48 IT labor
hours for each monthly event. Now, full recovery requires less than two hours, saving the company
approximately $135,000 in IT labor productivity improvements over a four-year period. The greatest
savings, however, are found in end-user productivity. Each disaster recovery or server crash
incident leaves approximately 250 end users unproductive for the duration of the outage. Over the
same four-year period, improvements in crash-and-disaster recovery are generating an estimated
an estimated $29.5 million in end-user labor savings.8

Charlottesville-Albemarle Airport Authority’s Flight Information Display System (FIDS) went
down after two disks on the primary server failed within 48 hours, and the backup FIDS server was
unavailable for failover support. A restore from tape would have taken between 8 and 24 hours.
However, because Backup Exec System Recovery copies an extra image of the server to an
underused hard drive on an administrator’s desktop computer, FIDS used that image and was back
up in one hour and 15 minutes.10

The table below demonstrates the significant savings potential associated with improved disaster
recovery. In this model, average disaster recovery time fell from 36 hours to 2 hours. Two hundred
end users are affected by each disaster. Assuming a 2008 IT FTE net mean salary of $68,965 4 and
an end-user FTE net mean salary of $50,00011, cost avoidance associated with disaster recoveries
for one year is estimated to be nearly $2 million.

Disaster Recovery and End-user Productivity Impact Data Points Savings
Average number of disaster recovery events each month 1
Average disaster recovery time pre-deployment hours
Average disaster recovery time post-deployment hours
IT FTE net mean salary rate per hour for one FTE $.1
IT FTE Annual Savings $3,528
End users impacted during each disaster recovery event 00
Downtime during each disaster recovery event pre-deployment hours
Downtime during each disaster recovery event post-deployment hours
End user estimated net mean salary rate per hour $.0
End-user Labor Savings $,96,539
Total IT and End-user Savings $,975,066

Table 5: IT and End-user Disaster Recovery Labor Savings with Backup Exec System Recovery



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Conclusion

Data or system loss can occur at any time, making it essential to ensure information is always
protected and recoverable. IT organizations that have turned to Symantec Backup Exec for data
protection and Symantec Backup Exec System Recovery for system protection are realizing
substantial process efficiencies, labor cost savings, end-user utilization improvements, and
reductions in tape and server costs.

Backup Exec offers continuous data protection that secures, backs up, and archives critical data. It
enables reliable recovery within minutes, and supports granular recovery of necessary application
data. Backup Exec System Recovery supports the recovery of systems from complete disaster,
system corruption, and failed upgrades or application installations. It simplifies complete hardware
migrations as well as physical and virtual performance and pre-flight testing.

Independently, the two solutions deliver strategic and financial benefits. Together, they provide a
comprehensive approach to data and system backup, recovery, and restoration, allowing companies to
protect business-critical files, databases, applications, and systems faster and more reliably than before.

Notes
1. “TelAlaska Inc. Customer Success Story,” eval.symantec.com/mktginfo/enterprise/customer_successes/b-telalaska_05_2008. en-us.pdf
(accessed May 20, 2008).
2. “Orion Registrar, Inc. Customer Success Story,” eval.symantec.com/mktginfo/enterprise/customer_successes/b-orion_registraruccess
story_02_28_2008.pdf (accessed April 19, 2008).
3. “Bar-S Foods Customer Success Story,” eval.symantec.com/mktginfo/enterprise/customer_successes/ent-bar_s_foods_01-2008.pdf (ac-
cessed April 19, 2008).
4. Salary: Bureau of Labor Statistics. Occupational Employment and Wages. May 2006. www.bls.gov/oes/current/oes151071.htm#nat. Calcu-
lation includes a Cost-of-living adjustment: Bureau of Labor Statistics. October 2007. Consumer Price Index. CPI-U. www.bls.gov/oes/.
5. “Fulton County, Georgia: Email Archiving and e-Discovery, Multi-tier Security Architecture, and Server Reimaging,” September 2006, Busi-
ness Value Analysis Study by The Alchemy Solutions Group.
6. “Screen Actors Guild—Producers Pension and Health Plans: Comprehensive Threat Management Coupled with Data and System Protec-
tion,” September 2006, Business Value Analysis Study by The Alchemy Solutions Group.
7. “Business Office Systems, Inc. Customer Success Story,” eval.symantec.com/mktginfo/enterprise/customer_successes/b-business_
office_systems_final_03_19_2008.en-us.pdf (accessed April 19, 2008).
8. “Baptist Health South Florida: Standardized Backup and Recovery, IT Compliance, High Availability, and Application Management,” October
2007, Business Value Analysis Study by The Alchemy Solutions Group.
9. “Citizens Business Bank: Banking on Enterprise Security, Compliance Management, and Security Awareness Training Solutions,” December
2007, Business Value Analysis Study by The Alchemy Solutions Group.
10. “Charlottesville-Albemarle Airport Authority Customer Success Story,” eval.symantec.com/mktginfo/enterprise/customer_successes/
ent-charlottesville_albermarle_airport_final_2007.pdf (accessed April 19, 2008).
11. Average employee salary selected for example purposes only. Subject to change with each scenario.



Page 1

The Alchemy Solutions Group

The Alchemy Solutions Group is a global management consulting company delivering professional
services and expertise to Fortune 1000 companies. Alchemy has the resources and industry
knowledge to make a positive difference in organizations that have a high client touch ratio, primarily
in sales, marketing, and customer support.

The Total Operational and Economic Impact (TOEI) Research and Publishing Practice delivers
both public and private research services which measure or describe a product’s operational and
economic impact. One of the public mediums is the White Paper which provides an independent
perspective of products and services, supported by the information received from clients and their
customers. The depth and scope of these documents are determined by Alchemy’s clients.

Alchemy is committed to leveraging deep industry expertise, proven business processes, and
formal research best practices to understand the key attributes of and constraints on corporate
performance. Alchemy professionals have strong execution capabilities and help clients drive value-
based education and process changes quickly and effectively.

Stanley King – Principal and Corporate Officer
stanleyking@alchemygroupinc.com
As Principal and Corporate Officer of The Alchemy Solutions Group, Stanley King is responsible for
establishing strategic relationships with executives who are committed to understanding the impact
products and services have in global commerce. The TOEI Practice was created specifically to
research the post-implementation deployment of products and services and to identify the positive
and potentially negative impact on select operating environments. The journalistic approach is key to
providing industry executives the candid insight required to educate their employees and customers
and transform organizations. From product development to sales and marketing, the repurposing of
the research findings has always proven valuable to Alchemy clients.

Prior to founding The Alchemy Solutions Group, Stanley served in the software industry for 19 years
in sales, sales management, field operations, executive management, and merger acquisition
positions. His global experience in large companies like Oracle and in smaller firms, including
technology start-ups, allows him to bring a wealth of insight in support of continued Research and
Publishing efforts at Alchemy.

The information contained herein is subject to change without notice. The only warranties for products and services are set
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. The Alchemy Solutions Group and Symantec shall not be liable for technical or editorial
errors or omissions contained herein.



Page 1

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