The document discusses two hotels - Oberoi Hotels and Resorts and Four Points by Sheraton.
Oberoi Hotels was founded in 1934 in Delhi and now operates over 30 hotels across multiple countries. It offers luxury suites and rooms as well as spa and fitness facilities. Four Points by Sheraton was originally formed to take advantage of tax breaks and now offers standard rooms and amenities like free internet and parking.
Key differences between the hotels include Oberoi being a 5-star luxury brand while Four Points is 4-star. Oberoi has higher room rates and more room types like suites, while Four Points offers basic accommodations and services at a lower price point. Both coordinate with other hotel departments to ensure
Ecological Succession. ( ECOSYSTEM, B. Pharmacy, 1st Year, Sem-II, Environmen...
Vijay ppt on hospitality
1. Submitted by : VIJAY L. SAVANI
Batch : A3
Subject : Hospitality
Center : Ahmedabad
2. Hospitality
• The word ‘Hospitality’ is derived from the Latin
word ‘hospes’, meaning ‘host, guest or stranger’.
• Hospitality can also be defined as taking care of
your guests and anticipating their needs.
• The Hospitality Industry is a broad category of
fields within the service industry that
includes lodging, event planning, theme
parks, transportation, cruise line, and additional
fields within the tourism industry.
3. • The foundations of the
Oberoi Group dates back to
1934 when Rai
Bahadur Mohan Singh
Oberoi, the founder
Chairman of the group
bought from an Englishman;
two properties - The Clarke's
in Delhi and The Clarke's
in Shimla.
• It operates 30+ hotels and 2
river cruise ship in five
country.
• Headquarters :- Delhi, India
Oberoi Hotels & Resorts
4.
5. ROOMS & SUITES
• Kohinoor Suite
• Duplex Suite
• Luxury Suite
• Deluxe Suite
• Executive Suite
• Duplex Suite
• Luxury Suite
• Deluxe Suite
6. SPA
Virtual Tour
THERAPIES
Signature Indigenous Rituals
Massage Therapies
Revitalising Body Therapies
Skin and Nail Care
For Gentlemen
Ayurvedic Therapies
Speciality Baths
Speciality Baths
Neem purifying bath
Milk and rose bath
FITNESS FACILITY
SWIMMING POOL
7. The Four Points by Sheraton
• Starwood hotels and resorts
was originally formed by the
real estate investment firm
starwood capital to take
advantage of a tax break; at the
time the company was known
as starwood lodging.
• The westin hotel company was
purchased in 1994 from aoki
corporation of japan. starwood
acquired the sheraton, four
points by sheraton, and the
luxury collection brands from
ITT sheraton in 1998.
8. Starwood Hotels &
Resorts entered the project after
construction had already begun,
and the building was
subsequently renamed Four
Points by Sheraton Sheikh Zayed
Road.
The building was designed as a
43 floor all-residential
apartment tower; it began
construction in 2004, with a set
estimated completion date of
2006.
9. Rooms
OFFICE/TELECOM ROOM AMENITIES &
SERVICES
ROOM FEATURES INTERNET ACCESS
•International Direct
Dialing
•Telephone
•Voicemail
•TDD
•Desk
•Data Port
•Smoke Detectors in
Room
•Individual Climate
Control
•Iron/Ironing Board
•Wake-up Service
•Housekeeping
Service
•Turndown Service
•Air-Conditioned
Room
•In-Room Safe
•Radio/Alarm Clock
•Free Newspaper
•Oversized Room
•Room with Sitting
Area
•Accessible Room
•Non-Smoking Room
•Connecting Rooms
Available
•Executive Level
Rooms Available
•Starwood Preferred
Guest Room
•Suites Available
Wired High Speed
Internet Access in
Guest Rooms by
Request 0-60 AED per
day
•Wireless High Speed
Internet Access in
Guest Rooms by
Request 0-60 AED per
day
10. Cont..
BATHROOM BED FEATURES DINING ENTERTAINMENT
•Hairdryer
•Bathrobes
•Deluxe Bath
Amenities
•Four Points by
Sheraton Four
Comfort Bed
•Rollaway Beds
•Cribs (Upon
Request)
•24-Hour Room
Service
•Mini Bar
•Fruit Basket
•Coffee and Tea
Maker
•Television
•Satellite Channels
•Cable Channels
Check in: 3:00 PM
Check out: 12:00 PM
11. Comparison
Oberoi Hotels The Four Points by Sheraton
Address Dr. Zakir Hussain Marg, New Delhi
110003, India
Khalid Bin Al Waleed Road, 113 "Bank
Street," Bur Dubai, Dubai 33196, United
Arab Emirates
Internet Paid Wifi
Paid Internet
Free Internet
Free High Speed Internet(WiFi )
Free Internet
Free High Speed Internet ( WiFi )
Paid Wifi
Paid Internet
Price range
(per night)
₹ 11,971 - ₹ 22,487 ₹ 7,540 - ₹ 15,278
Hotel Class 5 star 4 star
Number of
rooms
283 125
12. Comparison
Room types Suites,
Non-Smoking Rooms
Non-Smoking Rooms,
Family Rooms
Services •Room Service
•Business Centre with Internet
Access
•Free Parking
•Children Activities (Kid /
Family Friendly)
•Shuttle Bus Service
•Meeting Rooms
•Dry Cleaning
•Laundry Service
•Concierge
•Banquet Room
•Self-Serve Laundry
• Babysitting
• Room Service
•Business Centre with Internet
Access
•Meeting Rooms
•Free Parking
•Shuttle Bus Service
•Dry Cleaning
•Laundry Service
•Concierge
•Banquet Room
•Self-Serve Laundry
•Babysitting
13. What is Housekeeping?
• Housekeeping may be
defined as the provision
of a clean, comfortable,
safe and aesthetically
appealing, environment.
• The housekeeping
department in a hotel is
responsible for the
cleanliness , maintenance
and aesthetic upkeep of
the entire hotel.
14. Importance of housekeeping
• Housekeeping is the department that deals essentially
with cleanliness and all ancillary service attached to
that.
• Hotel offer laundry, dry leaning facilities for guest
clothes, shoe polishing facilities also. Hotel aims to
make environment comfortable and offer specialised
service to the guest.
• House keeping is the department determine to a large
extent whether guests are happy during stay and in
turn mankind they return to the hotel. The fine
accommodation and service are provided to the guest
so they are pleased with the hotel.
15. Coordination with other department
Coordination with Front office
• The control desk acts as the nerve centre for
coordination with the other departments in the
hotel. the control desk attendants receives the night
report, the arrivals and departures list, VIP list , and
the list of crews and groups in the house from the
front office.
• The executive housekeeper procures and
consults this list early the next morning and
schedules the occupied rooms for cleaning.
16. Coordination with security
Department
• The coordination here is mainly concerned
with the prevention of fire and thefts and the
safekeeping of keys and lost property.
• Housekeeping personal should also report
anything of a suspicious nature immediately
to the security staff.
• The security department is responsible for
conducting training sessions on handling
emergency situation for the staff.
17. Coordination with Food and
beverage department
• The food and beverage(F & B) department consists of
both the service staff as well as the kitchen staff.
• In many hotels, housekeeping also looks after pest
control in restaurants, kitchens, and stores attached to
them. Special cleaning of these areas calls for
coordination with the housekeeping department.
• Both restaurant and kitchen staff require clean uniform
on a daily basis, for which too they need to
communicate with housekeeping. Provision of staff
meals for housekeeping personal, on the other hand, is
the responsibility of the kitchen staff.
18. Coordination with Personnel
department
• Housekeeping coordination with the personnel
department for recruitment of housekeeping
staff, managing their salaries and wages,
addressing indiscipline, following through
grievance procedures, issuing identity card s for
employees, running induction programmes,
maintaining locker facilities, completing income
tax formalities, effecting transfers, promotions,
appraisals, and exit formalities, procuring
trainees , and organizing training sessions.
19. Coordination with Purchase
department
• The purchase department procures out-of-
stock items for housekeeping, such as guest
supplies and amenities, stationery, linen,
cleaning materials and equipment, and so on.
• Housekeeping should convey their
requirements to purchase by way of advance
notice in the form of a purchase
requisition(Exhibit).
20. Coordination with Laundry
• This applies when the laundry is under the supervision
and control of a laundry manager.
• Without clean linen, the room attendants simply
cannot operate.
• During periods of full occupancy, the housekeeper
needs a fast turnaround of linen from the laundry, but
should not always be making an ‘emergency’ demand
for them.
• As far as possible, the housekeeper should stick to the
schedule for the laundry.
• In return, the laundry should provide an acceptable
standard of service with regard to laundering.
22. Furniture and fixture
• Bed with beside tables,
• Sofa,
• Writing table and chair,
• Cupboard,
23. Supplies in room
• Smoke Detectors in Room
• Individual Climate Control
• Iron/Ironing Board
• Wake-up Service
• Housekeeping Service
• Turndown Service
• Air-Conditioned Room
• In-Room Safe
• Radio/Alarm Clock
• Free Newspaper
24. Supplies in bathroom
• Hairdryer
• Bath towel
• hand towel
• face towel
• Bathrobes
• Shampoo
• Facial soap
• Deluxe Bath Amenities
25. Facilities
• Business Centre
• Laundry and Dry cleaning
• Storage room
• Wake up service
• Facilities for disabled
• Currency exchange
• Room service
• Non allergic pillows
• Non smoking rooms
• Tea and coffee making facilities in the room
• Car wash service
26. CONCLUSION
• I have learnt alot from my Hospitality class, for
that I would like to thank to my Hospitality
faculty, Ms.RASHMI FRANCIS and I am sure
that these knowledge will help me always.
• I once again like to thanks my Hospitality
teacher, Ms.RASHMI FRANCIS who helped me
in my hotel management, hospitality also
helped me in preparing this project.
