In a pilot study carried out by McKinsey & Company, the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost.

1. “ When I reflect on what makes an outstanding organization, I keep coming back to the effectiveness of our people individually and collectively. Long-term success has to have a solid foundation built on principles and values that act as a centre of gravity.” John McFarlane, Chief Executive Officer, ANZ Bank, Melbourne, Australia. ANZ Bank Australia © 2010 COACH ERA http://www.skyisthelimit.org/index.htm John McFarlane CEO, ANZ Bank

6. From Leaders’ Values to Shareholder Value CORPORATE SECTOR © 2010 COACH ERA http://www.skyisthelimit.org/index.htm Corporate Culture Leaders’ Values/Behaviors Competitive Advantage Shareholder Value

7. From Leaders’ Values to Shareholder Value GOVERNMENT SECTOR © 2010 COACH ERA http://www.skyisthelimit.org/index.htm Leaders’ Values/Behaviors Mission Assurance Sustainable Performance Organizational Culture

8. From Leaders’ Values to Shareholder Value CORPORATE SECTOR © 2010 COACH ERA http://www.skyisthelimit.org/index.htm Employee Fulfillment Leadership Development Customer Satisfaction Shareholder Value

12. ANZ Bank Today © 2010 COACH ERA www.skyisthelimit.org customer satisfaction, recognition open communication best practice, well managed accountable, balanced, different teamwork, continuous improvement customer first, community trust, leadership, excellence, staff fulfilment staff safety, shareholder value inspirational, open, integrity, committed, vision, sustainable

13. ANZ Values Evolution © 2010 COACH ERA www.skyisthelimit.org 2000 Results Orientation Accountability Cost Reduction Profit Continuous Improvement Bureaucracy (L) Goals Orientation Shareholder Value Customer Focus Achievement 2003 2006 Customer Focus Cost Reduction Accountability Continuous Improvement Achievement Profit Results Orientation Community Involvement Shareholder Value Customer Satisfaction Customer Focus Community Involvement Brand Image Profit Cost Reduction Shareholder Value Customer Satisfaction Results Orientation Achievement Organisational Growth 1 2 3 4 5 6 7 8 9 10 Source: Cultural Transformation Tools

14. ANZ Profit Evolution Net Profit After Tax (A$millions) Start of Cultural Transformation © 2010 COACH ERA www.skyisthelimit.org

15. ANZ Share Price Evolution © 2010 COACH ERA www.skyisthelimit.org A$9.66 A$26.50 A$18.30 Intangible Drivers (Cultural Capital) Tangible Drivers (Financial Capital) A$32.65 Jun 07

16. ANZ Employee Satisfaction Evolution © 2010 COACH ERA www.skyisthelimit.org Start of Cultural Transformation

18. THANK YOU © 2010 COACH ERA www.skyisthelimit.org The problems cannot be solved at the level of thinking on which they were created - Albert Einstein

19. COACH ERA is a cutting edge boutique consultancy, specialized in the field of business executive coaching, leadership development and corporate culture transformation. Certified Culture Transformation Tools consultancy, by the Barrett Values Centre. ABOUT US © 2010 COACH ERA http://www.skyisthelimit.org/index.htm