3. Self Check-out System
I saw about 8 or 9 self check-out machines,
they were in 2 lines in store. Plastic bags were
offered next to machine. It also had some
snacks and cigarette just like the normal
check-out place. Few people checked-out by
using these machine(It also had the cashier
check-out line.From my observation, more
people tended to choose that. ). Two staffs
walked around for helping people who had
problem with self check-out system.
12年9月5日星期三
5. Self Check-out System
Firstly, I saw language choosing interface.
English and Spanish were available for
customers. The interface was very clear to
understand. So I chose English easily.
12年9月5日星期三
6. Self Check-out System
Secondly, it went into check-out process. The
automatic voice from system reminded me
should scan my CVS card first. I think the
interface here was a little bit unreasonable
because the section of “scan card” was
behind the section of “scan item”. It would
mislead people to they should scanned the
card after finishing all items. For me, I would
definitely scan my item at first without the
promote voice. So there, I scanned my
membership card.
12年9月5日星期三
7. Self Check-out System
Thirdly, time for items! Machine read barcode
and then information about this item
(name,price, discount tax and so on)was
shown on screen. The next step was confused
me. Every time I wanted to scan the other item
I must chose “Skip Bagging”, or I could not
continue. Besides, according to the promote
on screen. I should placed items in bag and
shouldn’t removed bags. I didn’t put my
items in the bag immediately while it seemed
that nothing happened. So I was a little bit
confused in there.
12年9月5日星期三
8. Self Check-out System
Fourthly, when I finished all of my items. I tap
“Finish and Pay”. Then I went to a new
interface, which had several ways for paying.
(Debit/Credit card, Cash, CVS card and so
on) I chose “Debit Card”.
12年9月5日星期三
9. Self Check-out System
Finally, with promotion given by system, I used
POS machine to make payment. Then put stuff
I bought into bag and gone.
12年9月5日星期三
10. Self Check-out System
I saw about 4 interfaces.( Language, Check-
out, Payment, Thanks&Welcome) Actually,
customers controlled machine mainly by
taping screen. As what Don Norman said,
touch can be seen as a kind of natural
gesture. So the self check-out interfaces in
CVS were natural.
12年9月5日星期三
11. Self Check-out System
Maybe we can design a barcode scanner
application for smart phone. In this way, when
we hang around in store, we scan the product
we want to buy directly by that app. At the
end of shopping, we just need scan our phone.
All information will be sent to machine and
then make payment. I think it can solve the
problem that people are sometimes not
familiar with the process of self check- out
system. Because people constantly know their
own phone better.
12年9月5日星期三
12. Self Check-out System
For the place where we set the bag. I think
it’s unpractical if the self check-out line has
the same way with cashier check-out line.
Because in self check-out line, customers
need pay attention to both their product and
the process of scan and payment. For this
reason, maybe we can re-design it and make
the place to put the bag more
convenience.
12年9月5日星期三
13. Self Check-out System
For the interface, I suppose we have
opportunity to make it more clear and more
easy to understand. Like be flexible for
different people who has divers preference
for checking. It can be remembered by
membership card and make feel it’s more
humanized.
12年9月5日星期三
14. “Public”observation
One day I saw a girl in Arnhold Hall. She wore a
marvelous dress and looked very graceful.
While she got in stuck in front of entrance
guard because she couldn’t find her student
ID. About 30 seconds later, she turned over her
bag but still not to be able to got. She was a
little bit embarrassed and finally, security just
letted her go.
I’m thinking that something we always use like
student ID, MTA card stay with something we
not constantly use because we don’t have
appropriate pocket in our clothing. So why not
we design a kind of pocket to avoid the
trouble that girl meets.
To design it, where the users may feel
comfortable to take stuff around them need to
be known.
12年9月5日星期三
15. “Public”observation
I saw a mother push stroller on the street. It was
raining. So mother used her umbrella, and
stroller was covered by a plastic bag. I think it
was offered by stroller itself for the size was
really match.
It seemed quite individualized because baby
was too small to holding their own umbrella.
With this plastic bag, baby wouldn’t get wet.
But I’m worry about this kind of material
because plastic is not ventilated. I’m afraid of
baby may feel uncomfortable with breath. So I
think that’s the point we should re-rethink
about.
To make better design for it. Changing the
material is a good way. We need to know
what baby’s feeling when they stay under
different material shelter. Since they can’t
describe things accurate. We can get the
information by recording their heart beat，
pulse and so on.
12年9月5日星期三
16. “Public”observation
This observation is about babies too. One day I
went back to home by taking 4 line. There was
a father got on tube with his little daughter. She
smiled to everybody. Everything was fine when
suddenly, little girl started to cry.
It reminded me that little kids alway cry in the
closed public area without any reason. Like in
tube, train or airplane. It needs to be solved for
not only babies feel comfortable, but also a lot
of noise is generated.
Actually, in Japan, they have special car of a
train for women, which prevent female from
harassment by male. So I’m thinking that why
can’t we design such kind of space for kids?
In order to achieve that, we need to know
what makes little kids feel bad. Dead air in
closed place? Adults stand and seat too close
to kids? Or people are too big to blocking their
view? And then, according to what they like
and what they dislike, we can create room for
babies.
12年9月5日星期三
17. Question my daily life
Can we design a kind of
alarm clock that wakes up
people in a gentle but
effective way?
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18. Question my daily life
How to transform my
handwriting data(words
but not drawing) into my
computer directly
without typing or scanning
(maybe just like
digital memorial pen)?
12年9月5日星期三
19. Question my daily life
When people use laptop,
their bracelet always rubs
with the laptop, which not
only bad to bracelet, but
also generate a lot of
noise. How to re-design the
surface of laptop to void
this problem?
12年9月5日星期三
20. Question my daily life
How to make the
computer screen protect
our eyesight rather than
just damage it?
12年9月5日星期三
21. Question my daily life
When I swipe my MTA
card. The machine
always asks me “please
swipe again”, which is
time-wasting. How to
solve this problem?
12年9月5日星期三
22. Thank you !
Yang Feng
MFA D+T
fengy080@newschool.edu
12年9月5日星期三
