4. TELEFÓNICA CUSTOMER SERVICE SOLUTIONS
Customer service
platforms
Business process
Multichannel Access
Intelligent Network
Contact Center
Emergency
Management
On
premises
Private
Cloud
Public
Cloud
Messaging service
Social Media, Apps …
Medical
Appointment
5. TELEFÓNICA CUSTOMER SERVICE SOLUTIONS
Customer service
platforms
Business process
Multichannel Access
Intelligent Network
Contact Center
Emergency
Management
On
premises
Private
Cloud
Public
Cloud
Messaging service
Social Media, Apps …
Medical
Appointment
7. SOME TERMINOLOGY
Emergency Operation Center
A physical space where information is collected and operational
decisions are made for the management of the emergency or disaster
8. TELEFÓNICA SENECA
DEMAND AND RESPONSE MANAGEMENT
Multi-agency Security Fire - fighting and
rescue
Health Sector
Database GIS
Integrated management system
Data reports and statistics
Customization and administration
Command and control (resources management)
Attention and dispatch
IVR Recording ACD PABX Radio
CTI integration
16. WHAT IS TWALERT?
Social dashboard for emergency management
Monitors
• Social Media
Extracts
• Places
• People
• Keywords
Repository
• Detect trends
17. WHAT IS TWALERT?
Discover “emergency needles in the social haystack”
Collecting
• Social Data
Filtering
• Geographically
NLU
• Filter similar
• Extract info
35. TEXTALYTICS DEMOCRATIZES THE
EXTRACTION OF MEANING
• High-level APIs
• Multilingual
Advanced
Functionality
• Dictionaries
• Classification models
• Polarity models
Customizable
• Add-in for Excel
• Standard web services
• Pug-ins & SDKs
Easy to Use &
Integrate
• No infrastructure
• No software
• Easy trial
Risk-Free
• Pay per use: no activation, no permanence
• Generous Free plan (1,000,000 words per month)
Affordable
Using GUI