1. David A Cunningham
4406 ½ E Admiral Pl Tulsa, Oklahoma, 74115 - 918-804-7172 davidca65@gmail.com
PROFESSIONAL SUMMARY - 21 + years of exemplary IT support
TCI Service Inc., Tulsa, OK
IT Support Specialist
03-13 / 06-15
Intra departmental relations
Onsite/remote desktop support including software and peripherals
Managed Active Directory, Office 365, VPN, SharePoint, E-Discovery
Frequent contact with vendors - Attended IT conferences
Advised corporate leadership of IT issues and opportunities
Summary: Managed users thru AD, resolved all application/hardware issues – completed projects including non-staged O365
migration, enterprise printer change out.
Hewlett Packard, Tulsa, OK
Technical Support Analyst
08-11 / 2-13
Remote desktop support including software and peripherals
Managed RSA/VPN, Office 2010, Active Directory, Exchange
Frequent contact with peripheral support entities
Summary: Managed users thru AD, resolved all application/hardware issues – resolved RSA/VPN issues for remote users, reached out
to vendor support for proprietary issues involving hardware and software - used HP One View ticketing for issue tracking.
Resource One, Tulsa, OK
Web Service Technician
02-10 / 08-11
Resolved technical, billing and shipping issues.
Managed hosting and DNS records for client websites
Setup, configured and resolved 501c3 NPO billing
Summary: Updated user DNS settings – modifying CNAME, TXT, MX, etc.. records on hosting servers – familiar with multiple hosting
DNS records management pages.
TMA Systems LLC, Tulsa, OK
Software Support Analyst
03-08 / 09-09
Resolved proprietary maintenance software issues.
Frequent contact with clients and vendors - documenting and case flow analysis
Communicated with developers and third party vendors
Summary: Provided setup/restore of SQL Databases for TMA software using SQL Server Enterprise Manager
Used HP One View ticketing for issue tracking.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science - Management Information Systems, Oklahoma State University, 1999
Additional IT job history upon request – Creative Labs, Hostek, World Com, Alorica, DirecTV

2. Projects:
Office 365 migration:
Opened Office 365 E3 corporate account modified DNS setting changes on hosting account by adding correct CNAME,
TXT and MX records from O365 settings page, including Lync.(Skype) Verified DNS record change. Exported all users PST
(non-exchange site) to NAS. Exported all user email addresses from web hosting email accounts to CSV. Cleaned data
and imported to Office 365 via the import users feature built into O365.
Specification required no AD integration.
Logged into Office 365 as administrator and purchased O365 licenses per requirement. Assigned each user a license and
chose applications and access per specifications.
Imported user PST’s and tested user accounts by logging in and verifying.
Advised all users that a synchronization period would occur that would limit user experience for a couple of hours while
PST converted to OST.
Overall project saved company approximately $1250.00 annually and allowed increased field operations ROI.
MPS Printer Exchange (75 printers):
Actively sought and received bids from multiple MPS vendors. Determined cost benefit analysis using simple
methodology. Negotiated contract details in order to guarantee positive SLA and ZERO downtime. Managed and
presented details of contract to management for final agreement.
Physical rollout consisted of weekend printer staging, with sectional rollout to minimize business interruptions. Setup
print server on virtual Windows Server 2003. Used VOIP phone network ports to connect new printers rather than lan
ports in office in order to manage better. Assigned IP addresses to all printers and verified by PING. Installed printer
management software on print server and verified connection with MPS. Finalized all settings and went live in 2 days.
Overall project saved company approximately $2900.00 annually.
Mobile Web – updated company website to responsive website using JavaScript, responsive CSS, and Bootstrap.