1. CONTINUOUS IMPROVEMENT: A CRASH COURSE

2. AGENDA
• What is it?
• Why bother?
• Some tools of the trade
• Success Stories

3. WHAT IS IT?
Continuous Improvement (from Wikipedia): “…an ongoing effort to
improve products, services or processes…seeking incremental
improvement over time or breakthrough improvement all at once…”
QBP calls it GRIP (Great Results Improving Processes)
Toyota calls it Lean
Motorola calls it Six Sigma
…Its all the same idea

4. WHY BOTHER?
Be better tomorrow than you are today!

5. SOME TOOLS OF THE TRADE
• 10 Forms of Waste: Identify a form of waste and eliminate it
• 6S: Ensures everything has a place and everything is in its place
• Root Cause Analysis: Finds causes of a problem and
implements the best solutions to keep the problem form recurring
• Process Mapping: Take a deliberate look at your process and
and revise it to make it more effective for all involved
• Spaghetti Diagram: Used to visually illustrate excess motion
and transportation

6. A FEW SUCCESS STORIES
• Real world examples using the tools we discussed
• Positive results; will change again
• Think of how you can copy these in your shop

7. EMPLOYEE BIKE SHOP: BEFORE

8. EMPLOYEE BIKE SHOP: AFTER

9. QBP’S PACKING STATIONS: BEFORE

10. QBP’S PACKING STATIONS: AFTER

11. QBP WHEELHOUSE: BEFORE

12. QBP WHEELHOUSE: AFTER

13. LIMITED EXAMPLES, UNLIMITED POTENTIAL
• You know the what & why
• Learned about a few tools
• Saw some success stories

14. WHAT CAN YOU IMPROVE?
I’m available for questions, 1on1 help
Contact info below:
• 952.941.9391 x1439
• philw@qbp.com
• Linkedin: philwolpers
• @phamousphil
Thanks!