Presence Technology Awards

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Presence Technology

Technology Business

Presence Technology Awards
2007 2007 2008 2008 2009
Internalization award Best IVR tool 2007 Customer Interaction Best Campaign Unified
2007 by Catalan Solutions® Magazine’s Management/Scriptig Communications®
Government 2008 Product of the Tool 2008 Magazine’s
Year Award 2009 Product of the
Year Award

2009 2009 2009 2010 2010
Best-of-Show Winner Customer Interaction Best Campaign Customer Interaction Unified
ITEXPO East 2009 Solutions® Magazine’s Management/Scriptig Solutions® Magazine’s Communications®
2009 Product of the Tool 2009 2010 Product of the Magazine’s
Year Award Year Award 2010 TMC Labs
Innovation Award

2010 2010 2010 2011 2011
Best Campaign Unified Best-of-Show Winner Unified 2011 Best Technology
Management/Scriptig Communications® ITEXPO West 2010 Communications® CRC Gold Award
Tool 2010 Magazine’s Magazine’s
2010 Product of the 2011 TMC Labs
Year Award Innovation Award

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Presence Technology is a worldwide leading provider of Multi Channel Contact Center software, deployable Hosted or On Premise. The complete Contact Center Suite was created and developed in a large Multi Channel Call Center in Europe. Therefore, Presence’s advantage relies on a deep understanding of the Contact Center daily operations. Presence Suite Solutions are recognized as the most flexible, the easiest to integrate with other systems and the most user friendly solutions in the Contact Center industry. The highly qualified professionals at Presence work with numerous world class partners throughout North America, Europe, Latin America and South Africa who stand behind and provide support for any project around the world.

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A Presence Technology é um provedor global de software para Contact Center de todos os porte. Possui atuação em todos os continentes através de parceiros de negócios altamente especializados no mercado de Contact Center. A Presence Suitefoi desenvolvida originalmente para atender grandes empresas de outsoursing de Contact Center, por isso, trás consigo, desde sua concepção original, um profundo conhecimento das necessidades operacionais e apresenta soluções para problemas reais vividos no dia-dia. Esta abordagem torna a Presence Suite 8a solução de Contac Center mais adaptada, flexível, fácil de instalar e utilizar do mercado.

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Presence Technology es una compañía de software global que ofrece una propuesta tecnológica de alto valor añadido a los Contact Centers. La suite de Presence ha sido desarrollada dentro de una gran multinacional de Outsourcing con un profundo conocimiento del mundo de los Call Center. Esta condición hace de las Soluciones de Presence las más flexibles y fáciles de integrar del mercado. Su vocación hacia el cliente ha llevado a Presence a desarrollar soluciones que se adaptan a las necesidades concretas de cada usuario y que están enfocadas a resolver retos específicos en cada caso. La suite de Presence aporta una gran flexibilidad a la dinámica del Contact Center. Además, contribuye de forma directa a mejorar los márgenes de productividad de los servicios, todo ello con unos retornos de la inversión sin competencia en el sector.

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Presence Technology Awards

1. Presence Technology Awards 2007 2007 2008 2008 2009 Internalization award Best IVR tool 2007 Customer Interaction Best Campaign Unified 2007 by Catalan Solutions® Magazine’s Management/Scriptig Communications® Government 2008 Product of the Tool 2008 Magazine’s Year Award 2009 Product of the Year Award 2009 2009 2009 2010 2010 Best-of-Show Winner Customer Interaction Best Campaign Customer Interaction Unified ITEXPO East 2009 Solutions® Magazine’s Management/Scriptig Solutions® Magazine’s Communications® 2009 Product of the Tool 2009 2010 Product of the Magazine’s Year Award Year Award 2010 TMC Labs Innovation Award 2010 2010 2010 2011 2011 Best Campaign Unified Best-of-Show Winner Unified 2011 Best Technology Management/Scriptig Communications® ITEXPO West 2010 Communications® CRC Gold Award Tool 2010 Magazine’s Magazine’s 2010 Product of the 2011 TMC Labs Year Award Innovation Award