Cloud Provisioning

Virtu d.o.o.
Tivolska cesta 48, Ljubljana
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501
info@flipit.si · www.flipit.si

CLOUD COMPUTING
Integration and abstraction of computing resources for greater flexibility

Cloud computing is part of the latest phase in the development Cloud computing is an efficient answer to modern trends in the
of the Internet, which enables the use of all IT components business world that demand optimization of IT operations
(from computing infrastructure, applications and business and (partial or total) outsourcing of IT to external providers. Thus,
processes to personal collaboration) as services – in exactly the maintenance costs, investments in equipment and the need for
volume that individual element needs. internal IT experts are considerably reduced.

These are the characteristics of cloud computing:

Great flexibility and • enables instant customization of the type and volume of needed services
adaptability • eliminates the need to build infrastructure and hire IT personnel

• users are no longer limited by physical location
Mobility and
• users can access their desktops (with all data and applications) anytime,
accessibility of data
anywhere via the Internet

Replacement of capital • no need for initial investments
costs with operating costs • access to applications previously intended only for large corporations

The essence of the technology is that computing resources The term cloud computing encompasses several different
(applications, data, disks, clients, safety mechanisms, etc.) are no models, the best known are: IaaS (Infrastructure as a
longer located on the user’s computer, but instead are combined in a Service), SaaS (Software as a Service), PaaS (Platform as a
safe place at the specialized provider’s location. As these resources Service) and DaaS (Desktop as a Service). The Virtu company
are not directly connected to real infrastructure, they can function developed its Flip IT solution on the basis of the EaaS model
independently of each other, and the users become independent of – Everything as a Service.*
hardware, since they access their IT resources via remote servers.

Virtu, information services | Virtualized Offices | IT solutions | Cloud Solutions | Managed IT Services

Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

ADVANTAGES OF Flip IT SERVICES
Why Choose Flip IT

Are you still one of those people that pay a huge pile of bills
each month?

Do you invest a lot of time looking for qualified providers and
services in case of potential malfunctions and new needs?

How many times has your work process become outdated
because you were forced to deal with a non-functioning IT sys-
tem component, or possibly even incompatibility of equipment
and applications?

Flip IT effectively solves these types of problems:

• a single IT provider and hence one contact for all IT
problems
• transparency and predictability of costs
• prompt establishment of IT with no initial investment
• reduced IT costs
• greater flexibility and adaptability
• mobility of employees with constant access to data
• savings in space and electricity
• reliable performance and minimum downtime
• improved efficiency of employees
• allows you to focus on your primary business activity
• optimal protection and safety of data and equipment


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

MANAGED SERVICES
Outsourcing everyday business operations to external providers

Specialized external providers provide managed services via re-
mote (network) access. Customers are billed on a fixed monthly
subscription basis, or for services consumed (as in the business
model of billing for goods).

Managed services combines unified communications,
Internet telephony and Wireless Local Area Networks
(WLAN). These applications are managed by the external pro-
vider at a central location, and users have remote access to these
applications via the Internet.

The operator also provides the maintenance and neces-
sary upgrades from one location. Since this is an end-to-end
solution, customers don’t need to rent or develop an internal
(in-house) specialized department for the support of the informa-
tion communications system.

Typical managed services include the following:

• remote networks
• desktops
• security
• databases
• backup
• applications
• remote technical support etc.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

Flip IT
Modern end-to-end virtual office solution

The Flip IT solution is intended for small and medium-sized The traditional establishment and continuous maintenance of
enterprises that want to optimize the performance of the an adequate information infrastructure is often a challenge for
entire IT system and at the same time realize financial savings, companies, taking a lot of their time and energy and the process
enabling them to focus exclusively on their business activity. is expensive.

This advanced system of managed IT services is based on the By the contrast, the Flip IT service is designed to outsource
experience of the Virtu company and the expertise of the NIL management of information components to a single provider,
group and top-level partners such as Cisco, Microsoft, VMware, ensuring comfortable and trouble-free operation.
HP and others.

The customer pays one bill per month and thus covers all the IT needs of the company:

• virtual servers with redundancy
• computer and monitor for every workstation
Hardware
• laser printer, fax, copy, scanner
• IP phone

• Internet connection, e-mail, website
IT services and
• Windows license and updates
applications for
• Cisco network equipment and RSA remote access
current operations
• customized business applications (accounting programs, CRM etc.)

Security of • data storage and backups are stored at different locations
equipment and data • complete maintenance, fast service for malfunction of equipment or applications

Since Flip IT is based on virtualization technology and cloud With its data completely protected to the maximum, the company
computing, the users of this service are 100% mobile. is freed from worries about potential loss of data due to human
Employees access their data and applications wherever and error or technological or natural disaster.
whenever they like (in the office, at home, on a business trip,
The comprehensive Flip IT service is available in the form of
etc.). Via a safe Internet connection, they log into their virtual
a monthly subscription: the cost depends on the company’s
environment, which always looks the same.
needs and the number of workstations.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

Flip IT
What does the comprehensive service include

For every workstation, we provide and set up computer, monitor and keypad.

We provide IP phone and all-in-one printer, scanner and copier.

We provide Internet connection, network infrastructure.
www

@ We provide and install virtual desktops, server space, e-mail accounts and the website.

We install all the essential software: Microsoft Windows, Microsoft Office.

We install business specific programs: MiniMax accounting, CRM applications,
Microsoft SQL, ERP etc.

We provide licenses, upgrades and protection against viruses and Trojans.

We take care of the security for data and backups.

We offer user support and provide the service for all components.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

GLOSSARY

CLOUD COMPUTING IT INFRASTRUCTURE

Internet-based computing, wherein shared resources, software General term encompassing all the information technology (IT)
and information are provided to computers and other devices on assets (hardware, software, data, networks, facilities etc.) needed
demand (working much like the electricity grid). Cloud computing to develop, test, deliver or support IT services.
typically involves the provision of dynamically scalable and often
virtualized resources as a service over the Net.
MANAGED SERVICES

The practice of transferring day-to-day management responsibility
DOWNTIME
to an external organization as a strategic method for improving
Period when a system is not operating (especially as a result of effectiveness and efficiency of operations. Service providers
malfunction). supply telecommunications services and facilities combined with
complementary management services, thereby eliminating the
need for hiring and developing in-house skills to support these
EVERYTHING AS A SERVICE systems. This end-to-end business service is administered and
maintained entirely by the provider.
A model of cloud computing that provides for delivering all
essential IT needs as a service, from computing power to business
processes to personal interactions. For users, the concept VIRTUALIZATION
focuses to access reusable, fine-grained software components
across a network. Partitioning a physical device into multiple “virtual” resources,
giving each the appearance and capabilities of running as its
own dedicated machine. Each virtual resource functions as an
IP TELEPHONY independent, full-fledged resource in an environment separate
from the underlying hardware resources. This process reduces
Voice over IP (VoIP) is a general term for a family of transmission server management costs through automation, while providing
technologies for delivery of voice communications over IP more control over service levels.
(internet protocol) networks. Along with traditional telephony,
IP telephony provides additional services such as voice mail,
videoconferences, instant messaging etc.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

PRAISE FROM OUR CLIENTS

Gerry Docherty, TheBusinessCenter

Virtu’s professionalism and precision greatly influenced our decision to implement Flip IT. The company earned our trust also by
being a member of NIL group and a partner of Cisco Systems. During our first meeting, the specific needs of our company and our
clients were accurately assessed, in the week following the signing of the contract, the system was well implemented and functioned
impeccably. The staff at Virtu is always available in case we need advice or help, and in addition, it is a pleasure to know that they are
constantly developing new IT solutions for their customers.

Boštjan Kreft, Prava smer d.o.o.

The decision to implement Flip IT was made when our publishing company was moved to new offices. Since then, our IT expenses
have been considerably reduced, above all, they have become completely transparent. The most important advantage of the Flip IT
system is the availability of the company’s network which can be accessed by our employees even when they are on business trips or
teleworking. We have not experienced any problems with the system’s functioning yet and when we needed some assistance during
implementation and startup, Virtu responded at once.

Blaž Šterk, Interenergo d.d.

Since our company is part of a large Austrian corporate group, we were looking for a convenient solution for our local IT system.
By joining our IT services into a “one spot solution,” Flip IT has considerably optimized our business operations and allowed our
employees to be able to work anywhere, anytime. With regard to safety and reliability as well as responsiveness in troubleshooting,
our IT services were definitely upgraded to a higher level of quality. Our company is focused on trouble-free functioning of the system.
Therefore, we chose an additional option providing constant professional control 24/7.

Maja Kešelj, Endemit d.o.o.

The most important acquisition of our company ensured by Flip IT is the safety of current projects and the archive. We do not need to
worry anymore that our work could be lost due to small computer errors, moreover, urgent tasks can be handled out of office. Thanks
to Flip IT, we do not need to deal with various maintenance services and updates anymore, and this allows our employees to focus on
their primary tasks (which is especially important in a creative company such as ours).

Uroš Japelj, Zavod o2z2

In comparison with other IT solutions, the Flip IT solution by Virtu d.o.o. is balm for the soul of our company. For us, it is very important
to have access to assets. Without Flip IT, we would need to invest for the implementation of our own information system; instead, we
pay for our high-quality and up-to-date working environment on a fixed monthly basis. This environment is flexible enough to be able
to adjust to the growth and needs of our company.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Use of virtual offices

Company:
Location:
TheBusinessCenter
Ljubljana
SOLUTION
Branch: business center for domestic The business premises of the company were equipped with the
and foreign entrepreneurs Flip IT service. In addition, we equipped the business center for
Company Size: small visitors on the ground floor of the Hotel Slon.
Specification: user mobility
The workstations in the business center were all equipped
TheBusinessCenter offers a comprehensive range of business with computers, printers and IP phones. The user desktops
services for everyday management of business offices. Customers were virtualized, and on all environments we installed standard
are ensured the following: receipt and management of phone software for the needs of different visitors.
calls, business address, virtual office and personal business
assistant for the management of administration processes. Customers of TheBusinessCenter can also rent Flip IT as a virtual
office solution, thus enjoying all the advantages of renting: safety,
Via this service, the foreign or domestic company is guaranteed simplicity and mobility of managed services.
connection to potential and new customers, mailing address,
receipt and forwarding of phone calls; also available for use are For the sake of managing calls, an efficient, optimized call center
conference rooms in the center of Ljubljana. was installed, where each client gets custom call number, and the
personal assistant forwards incoming calls automatically to the
customer’s contact phone.
PROBLEM
Ensuring a stable virtual office environment ADVANTAGES OF THE CHOSEN SOLUTION
The company offers the virtual office service to customers and • Simple management of the public business room in the hotel
physical visitors of TheBusinessCenter in the center of Ljubljana. is ensured via virtual desktops.
Virtual offices need to offer fast, personalized and safe access to • Customers of TheBusinessCenter are guaranteed mobility,
the user’s data and allow for quick and easy addition of new units.
safety and simplicity of all operations connected to IT.
• Thanks to the introduction of IP telephony, the company
CHALLENGE considerably reduced direct communication costs.
• The efficient call center allows for the control of a great
Call center optimization
number of calls, regardless of the number of customers and
Customers of TheBusinessCenter are both domestic and foreign the complexity of their communications.
companies that receive a lot of calls from abroad, and hence • The company can devote all of its attention to its
forward many calls to areas abroad. Therefore, cost-effective call main business activity.
paths need to be ensured.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Reducing IT costs

Company:
Location:
Prava smer
Ljubljana
SOLUTION
Branch: publishing The entire dispersed IT infrastructure of the customer was
Company Size: medium transferred to a central virtual Flip IT environment achieving cost
Specification: reducing high costs of IT maintenance optimization with this synergistic effect.

The Prava smer company publishes magazines and other The system was also optimized for working with graphic-design
periodicals. In the past several years, the company has faced software tools via fast Internet connection, ensuring acceptable
challenges related to increasing employee numbers and speeds when working with large files.
system complexity.

ADVANTAGES OF THE CHOSEN SOLUTION
PROBLEM
• The company cut its IT costs in half, acquiring a higher quality
High IT maintenance costs and more useful server infrastructure.
• The centralized system provided users with easier access and
The company made investments into its own server and network
infrastructure, eventually outsourcing the system to external better control of documents.
providers for management. Thus the company faced high • Data protection and the backup system prevented the
maintenance costs and the problems of communicating with possible loss of data and/or archive.
multiple providers. • The company reduced essential communication with IT
providers to the minimum.
As a publishing house, the company’s IT needs include providing
different profiles of employees with specific IT requirements.

CHALLENGE
Integrating Flip IT with complex graphic tools

The basic challenge was integrating working environments with
graphics workstations into the Flip IT service. We solved this problem
with optimized virtual environments and a fast Internet connection
between the customer and the virtual server environment.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Implementation for utility provider

Company: Interenergo
Location: Ljubljana, Slovenia; Austria
SOLUTION
Branch: energy exchange The company was switched from a classic IT environment to
Company Size: large a safer, highly customized Flip IT operation, with all necessary
Specification: transfer of licenses upon change of ownership licenses transferred to the new owners.
of the company, relocated owners
Authorization of orders is handled through the simple solution
The Interenergo company is one of the largest Slovenian of contractual Flip IT parameters defined at the start between
companies trading in electricity. Since 2001 the company has customer. Costs are fixed and specified for payment on set dates,
been owned by Kelog, a multinational Austrian energy provider. minimizing the need for investment confirmation by decision
makers.
PROBLEM
Transfer of licenses on change of company ownership
The transfer of ownership resulted in the need to adjust • Simple manner of transferring licenses on transfer of
servise license agreements (SLAs) for software, specific trade ownership.
applications, servers and other related services. • Adverted potential threats to safe operation (viruses, Trojans etc.).
• Protection of all data, backup of all documentation.
An additional problem was the requirement for authorization of • Mobility option ensured speedy tradeoff between partners
the company’s decisions by its owners, as the company needed
• Minimized need to confirm investments.
to acquire consent or a great number of IT operations (rental
of services, investment in equipment, other services), which
considerably extended the time for implementation.

CHALLENGE
Ensuring business security

Providing the highest level of data protection was crucial.

Implementation of virtual desktops adverted potential threats to safe
operation, such as viruses, Trojans and other frauds. The customer
pays for this protection with fixed costs, known in advance.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Fast infrastructure setup/breakdown for events

Company:
Location:
Endemit
Ljubljana
SOLUTION
Branch: advertising agency For trainings sessions connected to specific computer
Company Size: small applications, we provided an entire computer Flip IT classroom
Specification: need for mobility with 16 study workstations in one environment. The computer
classroom was implemented with no customer investment in
Endemit is a creative advertising agency offering modern
equipment or infrastructure. After the conclusion of the training,
approaches to advertising, industrial design, advertisement
the classroom was simply removed.
production, PR and event management.
For promotional fairs abroad, we prepared Flip IT workstations

PROBLEM with IP telephony solutions. Foreign visitors made calls to Slovenia
via these phone at the local rate.
For press events, training sessions and call centers, the agency
For another events, we equipped a high-capacity and flexible
needed flexible and reliable computer environments set up for
press center with a computer and communications infrastructure.
a limited period of time, with no investment in equipment.

CHALLENGE ADVANTAGES OF THE CHOSEN SOLUTION
Setting up a large number of working environments, often in a • Fast set-up and disassembly of workstations equipped with
very short time, while ensuring mobility of solutions. computers and other infrastructure.
• No investment into software or hardware is needed for the
setup of workstations.
• Solutions based on IP telephony minimize costs of
international phone calls.
• Flexibility of services allows for setting up of various types of
workstations: classrooms, press centers, computer solutions
for fairs etc.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Simplifying IT and support for training

Company:
Location:
o2z2
Ljubljana
SOLUTION
Branch: education, multimedia The customer was equipped with a modern computer
Company Size: institute classroom for training connected to different multimedia tools. All
Specification: project approach workstations run on virtual Flip IT desktops with Adobe Creative
Suite software, the Gimp, Internet services etc.
o2z2 is an institute for the development of multimedia that
strives to add dimensions to multimedia products via education, The virtual Flip IT desktops allow project collaboration, as the
counseling and production. users access files on shared remote disks.

The group operates according to the project management
principle and builds its competencies on flexible and modern ADVANTAGES OF THE CHOSEN SOLUTION
technological approaches. It is made up of diverse experts
• With the Flip IT rental model, there is no need for investment
from different fields: multimedia, marketing and human resource
in software or hardware.
management, as well as counselling and education.
• Easy project sharing, thanks to remote desktops and
shared files.
PROBLEM • No bother of installations, maintenance and services − Flip IT
For the needs of modern education contents the institute needs handles all of these needs.
advanced multimedia classrooms with powerful computer • Easy, comfortable and customized workstation setup for
equipment and diverse software. Additional requirements include training participants.
speedy addition/removal of workstations. • Safety from viruses, high level of data protection.

CHALLENGE
The group operates on the basis of projects and needs good
collaboration tools to ensure efficient communication.


Virtu d.o.o.
Tel.: +386 1 4746 500 · Fax: +386 1 4746 501

CASE STUDY:
Outsourcing IT to external provider

Company:
Location:
Leemeta
Celje
SOLUTION
Branch: translation agency The company switched to a totally independent and managed IT
Company Size: small system, optimizing telephony costs at the same time.
Specification: numerous specific applications, many
contacts with external operators All workstations were equipped with computers, printers and
IP phones. Virtual user desktops facilitated the exchange of
The Leemeta translation agency is a young, fast-growing documents between internal and external employees. Standard
company. With a distinctive market appearance and a business software was installed in each environment, with industry-specific
model based on modern technologies, the agency has managed software adjusted to the needs of each customer.
to enter this competitive marketing space in a relatively short time.
The solution included customer support, hardware and software
Leemeta provides translations of more than 80 world languages, upgrades, all necessary services and implementation of the
with services carried out by 450 certified translators. The company highest level of data security.
is distinguished by its responsiveness, as a large portion of texts
are translated within 24 hours from order receipt.
PROBLEM • The company can devote its entire attention to its main
revenue-producing activity.
Too much focus on IT, high telephony costs
• Centralizing the system gave the company better
The company has been spending too much time on internal IT control of all processes, records, and internal and
tasks, without adequate staffing. This IT focus also distracted external documents.
employees from their main tasks, which generate company • With the introduction of IP telephony, the company
revenues. The company also wanted to reduce phone bills, which
reduced its direct communications costs.
were high due to many phone contacts between the company
• Communication time with IT providers and services
and its customers and external operators.
was minimized.
• The company gained access to top-quality IT services
CHALLENGE
that are usually available only to large organizations.
Many industry-specific applications

For its translation services, the company uses a great number
of specific applications, which needed to be transferred to the
virtual environment and adjusted to the needs of users when
changing to the Flip IT service.


Cloud Provisioning

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