This document discusses principles of agile management. It covers topics like energizing people, understanding intrinsic desires, empowering teams, setting goals and constraints, developing competence, growing structures, and continuously improving. The document is authored by Jurgen Appelo and published on the Management 3.0 website. It provides guidance on implementing agile principles in management through techniques like listening to employees, empowering self-organizing teams, using complexity thinking, and acting as a change leader.

1. Management 3.0
Magister Administración Manuel Fritz López

2. •
•Agile Management
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 2

3. •
•Energize people
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 3

4. •
•10 Intrinsic Desires
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 4

5. •
•Moving motivators exercise
•http://www.noop.nl/2011/09/moving-motivators-free-exercise.html
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 5

6. •
•How do you know what is important for a person?
•LISTEN
•One-on-one meetings
•Personal Profile – DISC, MBTI, 16PF assessments
•Happiness index
•Pair Working
•360 Degree evaluations
•Gallup’s 12 questions
•Social networks
•Team events (dinner, social activities, etc.)
•“Water cooler talks”
•© 2011 SAP AG. All rights reserved. 6

7. •
•Empower Teams
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 7

8. •
•The Seven Levels of Authority
•T E L L
•S E L L
•----- ••••IP
•CONSULT•••
•AGREE
•1 - -
•1"-(5.l•
•I.Nal...1IIPE
•DELEGAT E
•Tell: make decision as the manager
•2 . can inc people about decision
3. Consult: get input from team before decision
1. Agree: make decision together with team
•s. Advise: influence decision made by the team
6. Inquire: ask feedback after decision by team
1. Del Bate: no influence, let team work it out
•Copyright : Ag Management Jurgen Appelo http://www.management30.com/
•O 2011 SAP AG. All rights reserved. 8

9. •
E X A M P L E
•http://www.noop.nl/2011/09/delegation-poker-free-exercise.html
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 9

10. •
•
•
•Align Constraints
•Self-organization can lead to
•anything, and it’s therefore
•necessary to protect people
•and shared resources, and
•to give people a clear
•purpose and defined goals.
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 10

11. •
•3 kinds of purpose for a team
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 11

12. •
•Goal Setting Criteria
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 12

13. •
•Complexity Thinking
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 13

14. •
Develop
Competence
•VIJ
14
•DI SCIPLI /JE —
•Three maturity levels (for skill)
•Shutraditional wisdom, learning fundamentals (apprentice)
•Hadetachment, breaking with tradition (journeyman)
•Ritranscendente, everything is natural (master)
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•O 2011 SAP AG. All rights reserved. 14

15. •
•7 Approaches to competency development
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 15

16. •
•
•3 Principles for KPI’s / metrics
•1.The measurement must help improving performance
•2.The measurement must relate to a purpose
•3.The measurement must be integrated in the work
•Copyright : Agile Management Jurgen Appelo
http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 16

17. •
•Grow Structures
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 17

18. •
•
•Scale-invariant networks (fractals)
•Segmentation of teams
•PRCLICCT
•. ---- 1
•,1
•1
•i•
•i - 1-
• j I
•OICD O . 0
•O O :: PROJECT
•1 1 1
•1
•. ,
•. ,
•. '
•r '
• O 1 i O O :, PROJECT
•@ 9 q i h r m i . "
• O 0 0 Ci 1 1 © 0
• FLawc—r ioiJAL F-ukJ c 7- OmA L r IVCTI ()NAL
•GPcuP GROUP 2
•GlIbui2 3
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•O 2011 SAP AG. All rights reserved. 18

19. •
•
Style
a
2
3
4
Structure
Functional
Functional
Cross-functional
Cross-functional
DF
a (through
2 (through
a (through
2 (through
manager)
team)
manager)
team)
•sTyLE 2
•—
•D P 2
•DP
• 1'
•f
•ST y1 E 1
•STyLC
•4 /
•TyL E 3
•FUN(' TtoNAL CRoSS • FULICTIONAL
•TEAri TEA m s
•u lLayers: Require Added Value
•Copyright : Agile Management Jurgen Appelo
http://www.management30.com/
•GENERtu_al t45
• o/13-151-
5SMe
 . •WIDENING
DOS TITIES
hypoemAL
LeA°1RSHip
 • . •
•O 2011 SAP AG. All rights reserved. 19

20. •http://wwvv.noop.n1/2011/09/meddlers-free-exercise.html
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•Player reference card•Game: Meddlers
•Scrum
M arte r
•Project
Manager
•t i a
•Database
Administrator
•Software Developer
•Line
•Manager
• J
•Quality Ass u
ra rice Manager
•Software
Tester
•a t •1
•LNetwork Administrator
•User
•Experience
D es igne r
•Software
Architect
•Product
Owner
•Business
Analyst
•13A
•PM
•$A
•O 2011 SAP AG. All rights reserved. 20

21. •
•Improve Everything
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 21

22. •
•System Improvement Super Model
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 22

23. •Change Leader
•Be an Influencer
•Make a Switch
•Change Patterns
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 23

24. •
•Agile Management
•Copyright : Agile Management Jurgen Appelo http://www.management30.com/
•© 2011 SAP AG. All rights reserved. 24

25. Gracias