Functional Areas of the Hotel
Inter-departmental Relationship
Front Office
Housekeeping
Food & Beverage Service
Food Production
Engineering
Maintenance
Information Techonology
Accounts
Finance
Security
Human Resources
Sales & Marketing
4. ● The most visible department in the
hotel
● The place where guest receives the first
impression of the hotel
● Front office is also the communication
centre for the hotel’s operations
● Includes departments like reception,
bell desk, concierge, telephone
operator, reservations, guest relations,
business centre etc.
● Staff is responsible for reservation of
rooms, registration information, cash
handling etc.
● Plays an important role in generating
revenue by selling rooms
● Does upselling to the existing as well as
new guests
5. ● Cross sells other facilities in the hotel
to the guests
● Considered as a complain handling
department of the hotel
● Coordinates with housekeeping
department to get the rooms ready
on time
● Confirm group reservations for
weddings & conferences
● Handles & manages all VIP
movement in the hotel
● Maintain all the guest record- history
& data
● Manages the details in the property
management system
8. ● Responsible for management of
guest rooms & cleanliness of all
public areas
● Needs to work in coordination
with FO in order to keep the
guest room information up to
date
● Responsible for laundry of all
the guest as well as the hotel
linens
● Polishing of furniture & fixtures
in the hotel
● Cleaning of metal furnishings &
fixtures
● Managing trash in the hotel in
most sanitary manner possible
● Maintains minibar inventory &
consumption
11. ● Taking food & drinks orders
● Relay customer’s order to the
kitchen staff
● Accept payments
● Serve food & drinks to
customers at a counter, at a
stand, or in a hotel room
● Taking feedback
● Clean assigned work areas,
dining tables, or serving
counters
● Replenish and stock service
stations, cabinets, and tables
● Set tables or prepare food
trays for new customers
● Maintain inventory of alcohol
& other items
15. ● Set up workstations with all needed ingredients and cooking
equipment
● Check quality of ingredients
● Ensuring food preparation areas are clean and hygienic
● Washing utensils and dishes and making sure they are stored
appropriately
● Sorting, storing and distributing ingredients
● Disposing of rubbish
● Cleaning the food preparation equipment, floors and other kitchen
tools or areas
18. ● Keep the facility in top condition for safety, guest satisfaction &
profitability
● Works with Housekeeping for deep cleaning
● Maintenance & upkeep of hotel equipments
● Repairs are comparatively expensive, routine maintenance can prevent
& delay repairs
● Maintenance & upkeep of grounds, lawns etc. (groundskeeping)
● The crew must maintain the electrical, ventilation, kitchen equipment,
parking lot and hotel entrance, swimming pools/hot tubs, exercise
equipment, elevators and escalators, roof, walls and floors,
heating/cooling, water, phone & other systems
21. ● Manage the overall budget of the hotel
● Monitoring expenses & making necessary adjustments
● Processing payroll
● Reporting of inflow & outflow of all expenses
● Auditing cash registers, credit card statements & banking accounts
● Financial auditing of all the departments in terms of inventory
● Monitoring all the business running on credit
● Ensuring taxes applied on all billing software
● Maintaining contracts, insurance policies, tax reports etc.
● Approving all travel agent commissions
24. ● Ensure the safety and security of guest, staff,
visitors and contractors at all times
● Liaise with all department heads to ensure hotel
employees are adhering to established security
procedures
● Conduct regular mock fire evacuation drill as per
the hotels emergencies standards
● Perform surveillance in the entire hotel & public
areas
● Escort people in & out whenever required
● Investigate disturbances reported by guest & staff
● Follow up on lost & found items
● Accidents & death in hotel premises
● Safe deposit & locker
26. ● Recruitment & selection of staff
● Retention of employees
● Teamwork & development of staff
● Developing team work & managerial skills
● Appraisals of the employees
● Maintenance of attendance of staff
● Termination of employees
● Coordinating all staff events & activities
● Orientation for the new hires
● Maintenance of leave data of all the employees
28. ● Responsible for corporate & travel agent room sales
● Responsible for group sales
● Contract signing with corporates, travel agents &
groups
● Identification of new market & business
opportunities to increase sales
● Conduct daily sales calls
● Arrange site inspection trips
● Designs, promotes, advertises special rates and
packages to increase bookings
● Making sales strategies as per the target market
● Taking approvals for complimentary rooms
● Keeping updated about the current market trends
30. ● Ensuring cleanliness of all data equipment
& computer rooms
● Responsible for smooth functioning &
coordination of vendors for guest internet
● Responsible for functioning of Property
Management System, POS, Telephone
● Ability to troubleshoot hardware & software
problems
● Handling network configuration, server,
network equipment, email account etc.
● Responsible for anti-virus system in the
entire hotel
● Securely keeping of hotel & guest data
31. CREDITS: This presentation template was
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Flaticon, and infographics & images by Freepik.
THANK YOU!
