The document discusses how to become an effective facilitator. It states that a facilitator enables a group to have productive discussions and reach conclusions through open communication. The facilitator's role is to guide the group process by using techniques like prioritizing and storytelling. More importantly, how the facilitator behaves and asks questions is crucial to building trust within the group and engaging in collective thinking. The perfect facilitator summarizes discussions, stimulates sharing of experiences, involves everyone, and helps the group reach successful outcomes.