1. Jennifer Dobyns_________________________________________________________________
2512 Swan Drive, McKinney, TX 75070
Cell: 214-908-3742 email:jjdobyns@hotmail.com
CareerOverview________________________________________________________________
I am lookingforan opportunitytoutilizemyexpertiseincustomerservice,communication, and
leadership.Istrive touse these skillstodrive excellentresultswithinmyteamoperations.
Professional Experience_________________________________________________________
Advanced CustomerService Representative- PremierDept. 02/01/2016-current
Capital One Bank-PlanoTX
-Performance reachingandexceedingteamgoals/continuedrankingtop10% on the PI
-Assignedfloorwalkingshiftstosupportnew Fascinatorsduringnesting
-TopNPS andCSAT scores
-Chosentobe an “Ambassador”forthe RichFairbanksconvention
-Receivedseveralcustomercomplimentsandrequestsformy“directline”
CustomerService Representative 08/31/2015-02/01/2016
Capital One Bank-PlanoTX
-Inboundcall centergeneral customerservice
-Receivedanawardfor“most improved”myfirstmonthof takingcalls
-Rankednumber#5 bankerinmy secondmonthof takingcallsputtingme on the “Wall of Fame”
-ReceivedaCSATawardin Novemberandcontinue tohave highCSATscores
-AssignedFloorWalkingshifts(Ireallyenjoyhelpingandteachingothers)
General Manager
PolloTropical-AllenTX 01/15/2014-07/26/15
-Directlyresponsible forfoodand supplyorders,hiring/trainingstaff,schedules,budgetcompliance,
sales,cleanliness,foodsafety,equipmentmaintenance,catering,anddailyoperations
-Complete understandinganddataentryfor profit/lossstatements
-Openedthree new store locations: hiredandtrainedstaff andputstorestogether,developedparlevels
for ordering,continuedon-goingdevelopmentforassistantmanagersandteamleaders
General Manager
SnappySalads-PlanoTX 05/07/2012-01/14/2014
-Directlyresponsible forfood/supply/beverage orders,hiring/trainingstaff,schedules,budgetlimits,
sales,cleanliness,foodsafety,equipmentmaintenance,catering,anddailyoperations
-Complete understandinganddataentryfor profit/lossstatements operations.
Education_____________________________________________________________________
-Remington College, Dallas, TX 2011-2012
National Registered Certified Medical Assistant Diploma 2012
Senior Achievement Award- Dean’s List-4.0 GPA
-Black Hills State University 1992-1993