Objective: Obtain a customer service or administrative position that will utilize my strong communication, writing, and management skills.

1. Lynda Maurino
2 Atrium Way Unit 502
Elmhurst IL 61026
630-750-5785
lyndamaurino@sbcglobal.net
Objective:
Obtain a customer service or administrative position that will utilize my strong communication, writing,
and management skills.
PROFESSIONAL EXPERIENCE
(Self-Contracting)
PlaneTechs Oak Brook IL
Payroll Administration November 2015 – May 2016
 Complete verification of employment forms and fax back to requested company
 As requested by contractors, send verification of employment with wages verification for
housing
 Complete verification of alcohol testing forms and fax back to requested company
 Scan supporting documents and upload to contractors file
 Weekly payroll for over 150 contractors through Ultra Staff /Back Office
and ADP payroll system
 FedEx payroll checks to contractors work site
 Distribute daily mail
 Prepare advancement checks for contractors and FedEx to contractors work site
 Assists manager in projects
 Order, inventory and send uniforms to aviation sites
Connect Search Itasca, IL
Associated-Solutions, Addison, IL June 2015 November 2015
Receptionist
 Received 50-75 incoming calls daily, for 6 branches in 4 states
 Greet visitors and inform company employees that guest has arrived
 Oversaw incoming and outgoing correspondences
 Updated office intranet – employee directory, announcements, and shipment updates
 Worked on projects for the Human Resources – updating employee information on excel
spreadsheets, updated employee time sheets

2. Atradius Collections, Itasca, IL
International Credit Insurance and Collections
CRT-Customer Relations Team July 2010 June 2014
 Effectively communicated with and supported sales, marketing and administrative teams
 Investigated and resolved 20-30 customers inquiries and complaints in a timely manner
 Served as the main liaison between customers, management and sales team
 Ensured superior customer experience by addressing customer concerns
 Managed wide variety of customer service and administrative tasks to resolved customer issues
quickly and efficiently
 Helped drive Sales and Customer Relations Team goals to achieve monthly/yearly quotas by
communicating with clients about placing new placements
 Monitored Canadian accounts between clients and collectors
Atradius Collections
Administration /Receptionist September 2007 July 2010
 Received incoming calls (30 – 50) daily
 Entered new business applications 10- 50 daily
 Assigned new business to collectors
 Scanned incoming faxes and mail to debt placements
 Managed inventory of office supplies
 Oversaw all incoming and outgoing mail
HSBC, Elmhurst, IL
Finance Corporation March 2002 June 2007
Administration Assistant August 2006 June 2007
 Supported Senior Manager of CML Policy & Compliance
 Created and inventoried new office supplies for maintenance and expense control
 Communicated daily company-wide bulletins into company internet and archived
 Implemented newly purchased TAB system for file room
 Managed calendar, scheduled meets, prepared agenda, meeting minutes,
travel arrangements and expense reports for manager
Foreclosure Assistant April 2003 August 2006
 Created and assisted manager in tracking incoming faxes that were assigned
to credit counselor for review
 Assisted with research of customer files
 Managed and assigned hardship applications
 Created and managed file/log for all incoming hardship files
 Nominated and won Top Support Employee of the Month June, 2003
and Collections Employee of the month November, 2005
Retail Division Customer Service
Yamaha Motorcycle March 2002 April 2003
 Received inbound calls from customers and merchants regarding credit accounts

3.  Provided payoff figures on credit card accounts to customers and merchants
 Requested Titles for customers
Saks Incorporated, Hillside, IL April 1991 January 2002
Resource Specialist
 Managed evening and weekend call center for 20+ personnel
 Revised of new employee training manual
 Assisted in monitoring of new credit card accounts and authorized purchases
 Resolved disputed of credit accounts with customers and store managers
Technical Skills
 Microsoft Suite: Work ,Excel, Outlook, Power Point
 Business Objects – Reporting system
 Score – Collections database
 ACT
 People Soft
 ADP
 Ultra-Staff Back office
Education Proviso West High School – Diploma