Mitch cerrone resume

1. Mitch Cerrone, MSc, MBA, PMP - Page 1 of 3
Mitchell Cerrone
mitch.cerrone@gmail.com 1.312.671.8025 www.linkedin.com/in/mitchcerrone
SENIOR PROJECT MANAGER, IT
Project Management Professional | 13 Years in Progressive Roles with Large Companies
Delivering Solutions and Value | Maximizing Customer Satisfaction
 Dynamic and accomplished project leader
 Skillful in maintaining and managing strong customer relationships
 Effective decision-maker, analyst, and strategist
 Proficient in leading technical teams in the concurrent delivery of IT applications, on time and budget
 Adept at building solid partnerships and cohesive, results-driven cross-functional teams for excellence
 Flexible in challenging situations, employing the sound judgement and business acumen to deliver
Competencies
 Communicates and reports confidently at all levels: C-level / Sr leadership, team, and support staff
 Integrates and effectively applies knowledge to evolving business needs
 Develops successful working relationships, partnering with leadership, customers, and vendors
 Builds high-performance teams for business enablement
 Leads, plans, and directs competently in a variety of software development environments
 Ensures projects are delivered on time, within budget, and meet customer expectations
 Delivers high-quality products meeting customer, company, and leadership vision
Work Experience
CVS Health 11/2016-Present
Senior Implementation Manager
National Account Service Company 06/2015-09/2016
Senior Project Manager providing program management over NCompass, a Pegasystems-based
Customer Relationship Management (CRM) system, in an Agile product development environment,
including Business Process Automation, for use by Blue Cross Blue Shield health insurance companies.
 Oversight of $5MM Budget ($3.5 CapEx; $1.5 OpEx), delivering accurate financial tracking,
accounting, analysis, and reporting to Product Owner and Product Delivery Manager for sound
decision-making
 Product Governance, driving the compliance and use of company product development principles,
process, and guidelines for optimal results
 Migration Management, reducing impacts to program and product with robust change, risk, and
issue, tracking, analysis, and accurate financial reporting
 Upgrade Coordination, facilitating increased and accurate communication among team members
and partners, including Accenture, Pegasystems, and third-party vendors

2. Mitch Cerrone, MSc, MBA, PMP - Page 2 of 3
SDI Solutions 10/2014-05/2015
Project Manager and Senior Business Analyst, leading a diverse and passionate technical team in the
implementation of a Geographic Information System (GIS) for the public sector.
 Project management, delivering high-quality project planning, artifacts, accurate status reports, and
effectively maintaining communications among client leadership, company leadership, client staff,
and project team members
 Business analysis, collaborating with client leadership, front-line staff, and technical team members
to develop and present key, high-quality deliverables including business requirements; integration
of design and functional requirements, and recommendations for an enhanced future state in the
use of GIS to a satisfied client
 Maximized customer satisfaction, by delivering a solution of value which exceeded customer
expectations by providing the foundation from which the client was able to rapidly increase its GIS
offerings to the public
National Account Service Company 11/2011-02/2014
Senior Project Manager, PMO, providing professional program administration to enable the Program
Managers in the successful implementation of two large-scale member account migrations:
 WellPoint MI10 Migration: 610+K membership accounts, 10+ concurrent large tracks
 Blue Cross Blue Shield of Minnesota Migration: multi-track (16), multi-wave (6)
Recognized by NASCO President and CEO, John Ladaga for valued contribution in the support of program
management and company leadership. Key successes include:
 Enabled the successful management of the program, by standardizing and implementing processes
and procedures, engaging in process re-engineering of program management procedures, risk
analysis, strategy, logistics support, budget management, and change control
 Enhanced risk and issue management, by implementing an improved tracking and review process,
combined with team training, yielding a significant (30%) reduction in risk oversight and improving
transparency and access
 Improved program communications, by developing an updated communication plan, integrated with
client PMOs, increasing awareness and information-sharing, reducing ambiguity; as Program
Liaison to the ICD-10 program, served to manage touchpoints and increase information exchange
 Took responsibility for developing a project health-check assessment tool to provide program
management a more streamlined flow of information and data on overall program health
 Upgraded and facilitated the quality review process, resulting in improved quality management for
the programs
 Collaborated with, and built relationships among client members and leadership, as well as internal
and external project technical and support teams, to form and become manager of a migration
Command Center to efficiently facilitate the evaluation and decision-making on post-production
change requests
Blue Cross Blue Shield Association 08/2004-08/2011
Project Manager for software application development in a multi-project, multi-team, multi-vendor, and
matrixed Rational Unified Process (RUP) development environment; relationship-builder in the planning,
delivery, and support of software solutions; collaborator with business owners, functional managers, and
technical teams; active member of the Enterprise Project Management Office (EPMO).
 Collaborator with business owners and counterparts to understand their needs, goals, vision
 Developer of project budgets, Work Breakdown Structures (WBSs), resource estimates, project plans,
and related project artifacts, including charters, scope, etc.; track project actuals; prepared budget
forecasts; created re-plans; managed / mitigated risks and issues; facilitate conflict resolution
 Reported accurate project status to Business Owners and to the Steering Committee on KPIs

3. Mitch Cerrone, MSc, MBA, PMP - Page 3 of 3
 Lead and coached team members in the successful delivery of several concurrent software
development projects supporting the mission of the organization:
 BlueExchange: enables exchange of claim-related data among 39 member Plans; $1.8M annual
budget: $1M CapEx; $.8M OpEx; 3 annual releases; 24 team members: 10 Business; 14 IT
 BlueGuest: enables the insured in one state’s Home Plan to be covered in another state by a Host
Plan, while away on work, school, etc.; $300K annual budget: $150K CapEx; $150K OpEx; 2
annual releases; 15 team members: 2 Business; 13 IT; 1 offshore
 Business Intelligence Database System (BIDS): enables member Plans to upload and view reports
on their financial condition and performance; $300K annual budget: $150K CapEx; $150K OpEx; 4
annual releases; 19 team members: 6 Business; 13 IT
 Inter Plan Programs Enrollment Reports (IPPER): enables Plan members to upload and view
reports on their enrollment; $200K OpEx; 2 annual releases; 10 members: 6 Business; 4 IT
ABN AMRO 04/2000-10/2003
Project Manager, North America PMO 09/2001-10/2003
Business Analyst, eCommerce Solutions 03/2001-09/2001
Communications Specialist, CITA Project 04/2000-03/2001
Project Manager in this Netherlands-based bank's North America Project Management Office (PMO),
overseeing global business and IT policy and standards projects.
 As project manager, worked with business and IT personnel worldwide to ensure key project
artifacts for the bank’s online cash management product were properly developed, tracked, and
maintained. Successfully coordinated project expenses, reimbursements, and monthly financial
transactions. Produced reports to management on the status of computer security operations.
 As business Analyst, reviewed, improved, and delivered an updated and highly-streamlined version
of the bank’s eCommerce Solutions Software Development Life Cycle (SDLC) methodology to the
division's design and review board; recognized by division management for excellent work and
contribution.
 As communication specialist, produced a number of expert communications, by collaborating with
ABN AMRO business and IT personnel worldwide to design, develop, deliver, and maintain
products for both print and web-based distribution. Products included mission and organization
statements, processes for the adoption, modification, and retirement of business and IT policies /
standards, forms, articles, newsletters, and briefings.
TechnologySkills
Microsoft Office (Excel, Word, Visio, and PowerPoint), Project Server, SharePoint Server, Planview
Enterprise, Citrix, WebEx, Oracle PeopleSoft, IBM/Rational ClearCase, ClearQuest, Salesforce
Education
MSc, University of Chicago, Administration of Risk and Response Management Programs
MBA, Loyola University Chicago, Project and Operations Management
Northwestern University Chicago, IT Project Management, PMBOK
Membership
Project Management Institute (PMI)
Certifications
Project Management Professional (PMP) since 2005
Certified Scrum Master (CSM)