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Case Study Lisa Larson Director of Customer Care drugstore.com
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Customer Experience Objectives ,[object Object],[object Object],[object Object],[object Object]
Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Contact Center Experience Email Management Agent Desktop Voice Order Tracking Web Experience Knowledgebase & Web Self-Service Live Chat Social Experience Cloud Monitoring
Phenomenal Results ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Beauty.com Chat Conversions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Drugstore.com Gartner Slides

  • 1. Case Study Lisa Larson Director of Customer Care drugstore.com
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