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Sadhana Prasad
Mobile : +919611710710
Email : SADHANASJCE@GMAIL.COM
PROFESSIONAL SUMMARY
A dynamic Professional with 7.6 years of experience in IT industry. Strong background in
Application/Production Support, customizations and implementation of software
applications and products in Healthcare IT.
 Ability to work on applications based on Mumps, UNIX and Windows.
 Well versed with HL7 issues related to ADT, orders, SIEV and interfaces.
 Excellent communication skills, analytical & problem solving skills.
 Proficient and well versed with US Healthcare IT terminologies.
 Knowledge of Medicaid and Medicare Services. CMS, Health Assessment Systems , Hl7
Standards, HIPAA , Compliance issues, HL7 Message Validation, ICD 9, Electronic Health
Records, Electronic Medical Records.
 A committed team player as well as an independent worker, able to work with
minimum supervision and to manage multiple tasks simultaneously
 Have been always appreciated for my work and always a good performer.
Current Job details:
Organization : Cerner India Health Services Private Limited (Acquired Siemens Healthcare in
Feb 2015)
Department : CSC –IM2 (L2 support programmer and Enhancements)
Duration : Aug 8th, 2011 till date (Nearly 4 .8yrs)
Designation : Senior Systems Engineer
Area of Work : Healthcare.
Description : Cerner Pharmacy and MAK (Med Administration Check) is a software used in US
hospitals and clinics for drug maintenance and drug administration to patients. Cerner Pharmacy
ensures administration of drug to patients with 3R’s. Right drug at Right time to Right patient to
ensure patient safety. This software interacts with other HIS through HL7 transactions via
interfaces.
Technology:
Applications : Pharmacy, MAK, VMS, ASP
Technical Knowledge: Mumps

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Certifications : Healthcare Provider, HIPPA, Openlink Base Services
Tools Used : Putty, Remedy
Certifications : ITIL foundation Certified, Pursuing HL7
Roles & Responsibilities:
 Resolving High Priority Tickets and handle escalations well within SLA.
 Design and implementation of enhancements using MUMPS for the customizations
requested by customers.
 Involved in an ongoing Knowledge Transfer activities.
 We provide L2 fixes during afterhours and RCA on the issues.
 Install fixes and do upgrades for all the hot customers who are on VMS and UNIX
environments with excellent customer handling skills.
 Critical and integral resource of the team.
 Perform root causeanalysis,resolveroutine/complex user problems, allwithin setcriteria
and create incident record or update existing record, suggesting fixto development team.
 Troubleshooting ADT errors (like Patient not on File, not on bed, has a different MR) in
SEIV, Orders and interfaces.
Experience 1
Organization : IBM India Pvt. Ltd.
Department : IBM – Global Business Services
Duration : Sept 28th, 2008 – July 22nd, 2011
Designation : Remote support Specialist
Projects
Project Name : Sprint Nextel and Billing Support
Platform : Solaris UNIX, Windows and Red Hat Linux.
Project description
The infrastructure comprises of Datacenter at USA
Project CHARGING AND BILLING Support which includes Feature Zone, APC , RTA ,
Virtual Queue,
Client Sprint Nextel

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Location Bangalore
Period May 2008 till July 2011
Position Team member/process analyst for L2/L3 Support
Technologies UNIX Shell scripting.
Tools Dam ware, HP service manager
Work Related Training:
 Trained on Windows Server 2000 from Feb, 2008 to March, 2008.
 Trained on Red Hat Linux (System Administration) from Feb, 2008 to March, 2008.
 Proficient in Installation, Configuration and Troubleshooting of Lotus Notes Client V 7.0
and V 8.0.2 Issues at Registry level.
 Troubleshooting Networking Problems related to LAN and WLAN
 Installation & Configuration of VPN Client
 Backup of system files using TSM ( Tivoli Storage Manager Client)
 Proficient in Troubleshooting Problem with Operating system ( Win XP/ Win 2000 )
 Installation and configuration of Firewall such as Symantec Client Security,
ACADEMIC QUALIFICATION
B.E : Instrumentation Technology, SJCE Mysore
XII : SBRR Mahajana PU College, Karnataka Pre-University Board, Mysore.
X : Atomic Energy Central School, Mysore
PERSONAL DETAILS
Gender : Female
Date of birth : August 1, 1986
Passport Number : H0136261
I declare that the information given above is true to the best of my knowledge.
(SADHANA PRASAD)