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From

  Social   to   Networked
Pre-Reflection
MEME
1.) The spread of culture from
person to person. (Dawkins)
MEME
2.) A picture, probably of a cat,
with a caption on it. (Internet)
WAIT…
WHO ARE YOU?
Innovative communication strategies
     for greater social impact.
WHAT IS
SOCIAL MEDIA?
THE REVOLUTION



http://www.youtube.com/watch?v=0eUeL3n7fDs
IT’S WATCHING A VIDEO ON YOUTUBE, LEAVING
FACEBOOK MESSAGES, HAVING A GOOGLE+
HANGOUT, TWEETING YOUR THOUGHTS,
REVIEWING A RESTAURANT ON YELP, DOING
BUSINESS ON LINKEDIN, SNAPPING PHOTOS
WITH INSTAGRAM, CURATING NEWS ON
REDDIT, FINDING NEW MUSIC ON PANDORA,
BECOMING THE MAYOR OF STARBUCKS
ON FOURSQUARE, READING TUMBLR POSTS
SOCIAL NETWORKING

Tools for connecting people.
SOCIAL NETWORKING
  FACEBOOK      LINKEDIN
  845 million   135 million


  TWITTER       GOOGLE+
  462 million   90 million
DIGITAL MEDIA

Tools for creating content.
DIGITAL MEDIA
YOUTUBE           FLICKR
4 billion         50 million
(views per day)   (active users)


TUMBLR            INSTAGRAM
120 million       1.5 million
(active users)    (photos submitted daily)
LIFESTYLE MEDIA

Tools for augmenting life.
LIFESTYLE MEDIA
PANDORA       FOURSQUARE
125 million   15 million


YELP          PINTEREST
22 million    10 million
MEDIA CURATION

Tools for organizing information.
MEDIA CURATION
GOOGLE        STUMBLEUPON`
300 million   20 million


REDDIT        DIGG
28 million    17 million
WHAT IS
SOCIAL MEDIA
 USED FOR?
What is Social Media Used For?
78%   of internet users conduct
      product research online.
       SOURCE: Pew Internet & American Life Project, 2010
WHO USES
SOCIAL MEDIA?
IS ANYBODY
OUT THERE?
RESEARCH
Alert   Search   Track
MEASURE

Influence   Sentiment   Volume
EVALUATE
 What is the standard?
 What is being said?

 Who is connected? How?
 Who are they connected to?
HOW DO WE
 KEEP UP?
It Takes Time
5 hours/week to start listening
10 hours/week to participate
15 hours/week to create buzz
20 hours/week to build community

3-6 months until you see results
It Takes Resources
Creation      Graphic Design
Upkeep        Website Design
Blog Posts    Press Releases
Good Copy     Buzz Monitoring
Engagement    Crisis Response
Photography   Critical Response
Reposts       Staff Management
Research      Community Management
STEP 1
SET GOALS
Goals should be S.M.A.R.T.

Specific
Measurable
Achievable
Realistic
Timely
Goals should relate
back to your purpose.

            Mission
            Vision
            Strategic Plan
            Tech Plan
Goals should relate to time.

Short-term
Mid-term
Long-term
Vision
Outcome examples…


 Increase traffic from Facebook
 to our website by 5% in 3 months.
Outcome examples…


 Increase sales 20% over last year
 by November 20th.
Outcome examples…


 Have Mother’s Day 5K
 reposted/retweeted by 6 key
 social connectors before event.
STEP 2
IDENTIFY AN
  AUDIENCE
Identify an Audience
Identify an Audience
   Clients
Identify an Audience
    Clients


Donors
Identify an Audience
     Clients


Donors



 Volunteers
Identify an Audience
     Clients


Donors



 Volunteers

 Influencers
Identify an Audience
   Customers

Investors




 Employees

  Influencers
STEP 3
SELECT A
  TOOL
Select a Tool
Select a Tool
      Does it meet the goal?

      What do you want?

      How much time?

      How much money?
STEP 4
IMPLEMENT
A STRATEGY
Develop Capabilities

Identify internal champions

            Train and support implementers

                              Stay knowledgeable
Define Activities

Identify resources required

             Define phases and timeline

                              Establish responsibilities
Engage in Conversation

Select the mediums for interaction


           Provide relevant content


                           Engage the influencers




                                     New Media Worksheet at Aids.gov
             http://blog.aids.gov/downloads/new-media-strategy-map.pdf
Implementer
                    Innovator




Decision-makers
 And Policies                    How do we get people there?
                                  How many posts per day?
                                   What info do they want?
                                Do we use events, causes, …?
  Outcomes
                                Who in our network is influential?
  Objectives
Start Conversations
      Publish content

      Engage Influencers

      Scratch Backs

      Call to Action
Make it Easy to Share
STEP 5
 EVALUATE
THE IMPACT
$
Quality
Frequency
Likes
Reposts



            Retweets
            Followers
            References
Subscribers
Linkbacks
Shares
Frequency and Quality
73
What’s Next

There’s an
App for That.
What’s Next


Play.
What’s Next


Earn Your
Badges.
Cameron Kruger
cckruger@horizonnps.com
(218) 461-9799

www.horizonnps.com

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