1. Doves14@outlook.com | 301.717.8327
Shonda Dove
PROFILE
Experienced Property Manager with a proven track record of ensuring profitability and increased
revenue within the commercial housing field. Specializing in tenant relations, maintaining current
residents and increasing retention rates. Seeking overall career advancement utilizing acquired skills
and strategies learned in the Real Estate Market to bring to the Government Housing or Commercial
sectors.
ü Interpersonal Communications
ü Relationship Building
ü Multi-tasker
ü Project Management
ü Marketing Specialist
ü Client & Tenant Relations
ü Creative Concepts
ü Team Oriented
ü Contract Negotiations
ü Asset Management
ü Business Development
ü Microsoft Office
EXPERIENCE
Property Manager
Polinger Shannon & Luchs May 2004 - Current
• Manage all aspects of multi-million-dollar residential property and connected assets
• Develop and implement the management of annual budget
• Facilitate all marketing plans to create a profitable return and exposure for properties
• Analyze marketing reports to stay informed of current trends in the real estate field
• Maintain higher than average resident retention rates through the implementation of excellent
customer relations 35% turnover percentage averaged during my tenor of management
• Create outreach plans to foster creative concepts to drive profitability
• In charge of team training events for a team of 16 employees to build collaboration and unity
• Specialize in lease administration, auditing, Fair Housing compliance and project management
• Supervised the process from conception to completion of major capital improvements such as
two central plant renovations and the installation of building fire system upgrades
• Served as Project manager for the installation of new cooling towers, four building’s domestic
water lining pipes, modernization of eight elevators, replacement of 610 fan coil units, major
facade repairs, and 4 building air handler unit replacements
• Skilled in contract negotiation and mediation while maintaining healthy and productive relations
• Routinely coordinate with vendors and contractors to achieve mutual goals and problem
resolution
• Train and motivate team on scope of work and empower employees to exceed company
standards and requirements
• Two-time recipient of Property Manager of the Year Award
• Led team to achieve a three-time award for Property Team of the Year, and various awards
from PMA and Satisfacts

2. Assistant Property Manager
Allen and Rocks Inc. 2001 –2004
• Managed marketing campaigns in support of lease up effort for a new community of 350 units
to bring revenue to complex through creative strategies
• Created radio adverting campaigns and established relationships with local businesses and
vendors to foster networking efforts in the community
• In charge of all recruitment processes for the purpose of hiring a sales focused and driven
team of individuals
• Created new policies and procedures to implement for all staff in order to streamline processes
and maintain guidelines for operational purposes
Property Manager, Assistant Manager & Leasing Consultant
Gates Hudson & Associates 1998 - 2001
• Promoted continuously to serve in leadership roles encompassing areas of customer service
and loan consulting
• In charge of all administrative aspects of property management including database
management, contracts, property showings and client relations
• Worked and trained on processes involved with class A, B and C communities for the
advancement in property management knowledge required in management levels
EDUCATION
Cheyney University | Cheyney, Pennsylvania – 69 Credit hours completed