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ONLINE VS. OFFLINE
DIGITAL BATTLEGROUNDS
THREE FRONTS IN ONLINE RETAIL DEVELOPMENT
SOURCE: iConsumer 2012 McKinsey
ONLINE VS OFFLINE MARKETSHARE
WOULD YOU WANT TO SHOP OLD SCHOOL AFTER PANDORA OR SPOTIFY?
REMEMBER BOOK STORES?
…BUT THERE ARE CERTAIN PRODUCTS YOU STILL WANT TO TOUCH AND FEEL.
CUSTOMER
AQUISTION AND
RETENTION
CATEGORY
DEVELOPMENT
CUSTOMER
EXPERIENCE
CUSTOMER
PROMISE
EXCEL AT THE FUNDAMENTALS OF E-COMMERCE
CUSTOMER
AQUISTION AND
RETENTION
CATEGORY
DEVELOPMENT
CUSTOMER
EXPERIENCE
CUSTOMER
PROMISE
EXCEL AT THE FUNDAMENTALS OF E-COMMERCE
MINDSETS OF THE ONLINE SHOPPER
IDEAS
SIMPLIFIED
INFORMATION
PERSONALIZED
RECOMMENDATIONS
NEWEST
PRODUCTS TO SAVE TIME
I NEED…
$61B
$10.6B
$6.6B
$5B
TOP ONLINE RETAILERS BY SALES REVENUE – CAN YOU GUESS?
IN SUMMARY - IMPLICATIONS
PROTECT
GROW
GROW
EXPLORE
GROW
SOURCE: iConsumer 2012 McKinsey
PDMI PROGRAMS
EXPLOREGROW
CONNECTED LIFE
EDLP BROADBAND
ERC REFURB
FUTURE AUTOMOTIVE
SITE EXPERIENCE
STRATEGY
KIDS DIGITAL – XO
TABLET PD
CONNECTED SERVICES
PERSISTENT PRESENCE
THROUGH STRAIGHT TALK
WALMART FIT
SUBSTANTIATION PROGRAM
PDMI CASE STUDIES - CONNECTED LIFE
KIDS DIGITAL: XO TABLET
BRIDGING THE EDUCATION GAP
• The Kindle isn’t a book. It’s
a bookstore.
• We are obligated to link
our credit cards to Apple.
• Selling an experience and a
window into a world of
content.
• Big screen, big capabilities,
big app store, big storage
• Big investment in design +
build quality.
• Big investment in
partnerships
• Specialized devices that are
designed for specific uses (like
watching movies and reading
books)
• Smaller function set, niche
markets.
• It does one thing really well.
• Develop tablets at a
compelling price, but
that offer all of the
high-end usability and
features that they offer
today,”
• Danger of falling into
differentiation on price
only. The price wars
begin.
go BIG go ( small ) go ¢heap
PDMI CASE STUDIES – KIDS DIGITAL STRATEGY
Q4 2011: The tablet market explodes. How do we get in the game?
"The razor toothed piranhas of the
genera serrasalmus and pygocentrus are
the most ferocious freshwater fish in the
world. In reality, they seldom attack a
human”
Elliot Nicholls, a 17-year-old from Dunedin, New
Zealand
has set a new record for speed texting without looking
at the screen - 45 seconds.
Digital Appendages
Kids lifestyle = digital devices
KGOY - Kids getting older younger
Ipads and smartphones are replacing
traditional toys
Amplified reality –
Physical and digital worlds converge
Digital dexterity
Their digital skills are shaping the
Future of technology
2.1.
3. 4.
PDMI CASE STUDIES – KIDS DIGITAL STRATEGY – MACRO TRENDS
Designed for an adult - made for a child
– kids and parent mode functionality.
Spill-proof and shock proof cover
included in the tablet (Yves Behar
design)
The only dual language tablet with
apps & content in English and Spanish
Special XO AppsStore: safe apps
environment curated by OLPC
100 free selected books available for
different target ages
Price $149 ($2 of every sale will be
donated to an educational charity)
Avg of 4.5 stars on Walmart + Amazon
Since the launch on July 16th 2013.
PDMI CASE STUDIES – PARTNERSHIP WITH OLPC – LAUNCH DATE 7.16.13
The tablet was the flagship retail merchandise strategy for OLPC.
PDMI CASE STUDIES - CONNECTED LIFE
PDMI: PRODUCT DEVELOPMENT + MERCHANDISE INNOVATION
CONNECTED LIFE.
Explosive growth from
10.2M automated homes in
2012 to 22M in 2013
Now is the time!
Consumers want a full
solution, connected
ecosystem
130M US Homes =
Significant Opportunity to
Walmart
High adoption of smart phones
with younger consumers. Appeal
to both home owners and
renters
Security Monitoring
Automation
Health &
Wellness
Entertainment
Energy
Management
Average number of
connected devices will jump
from 5 in 2012 to 15 in 2015
Source: CEA – Consumer perspective on home automation white paper
Smarthome Devices: Do-It-Yourself (DIY) Solutions Drive Adoption in 2013
PDMI CASE STUDIES - CONNECTED LIFE
PDMI CASE STUDIES - CONNECTED LIFE
PDMI CASE STUDIES - CONNECTED LIFE – PHASE 1 LAUNCHED 6.24.13
PREPAID BROADBAND
JUNO BROADBAND
EXCLUSIVELY @ WALMART
ROUNDING OUT OUR SERVICES BUSINESS
SERVICES OVERVIEW
WIRELESS
MOBILE
MIFI HOME
PHONE
IN HOME
BROADBAND
ENTERTAINMENT
(CONTENT + GAMING)
STRAIGHT
TALK
FAMILY MOBILE
STRAIGHT TALK
MIFI
INTERNET
ON THE GO
BASIC TALK
JUNO HOME
BROADBAND
???
CURRENTPLANNEDFUTURE
1/3
NUMBER OF US
HOUSEHOLDS
WITHOUT HIGH
SPEED BROADBAND
BARRIERS & PAINPOINTS
DEVICES ARE TOO
EXPENSIVE
SERVICE IS TOO
EXPENSIVE
NOT INTERESTED IN
LONG TERM
CONTRACTS
US Home
Broadband
market size100B
PDMI: PRODUCT DEVELOPMENT + MERCHANDISE INNOVATION
PDMI CASE STUDIES – PREPAID BROADBAND
PDMI CASE STUDIES – PREPAID BROADBAND
ANTICIPATED LAUNCH Q4
PREPAID BROADBAND
Pricing $15/ 7 days or
$45/30 days
$90 / 10Gigs $50/5Gigs Hotspot + 7 Gigs =
$149
Each additional
Gig is $14
$60 / 10 Gigs $50 / 10Gigs
Non expiring or
monthly plans
Monthly Monthly Monthly Non expiring $10/10Gigs at
1.5Mbps 1
free Gig/month at
4g Speeds
Monthly
Speed 3Mb / 768 Kbps 4G / LTE 4G / LTE 4G / LTE 4G/LTE 4G/LTE
Hardware $69.95 $99 $150-170 Included in starter
kit price.
$99 $79
Comments Offering service to
those who are not
currently customers
or delinquent
customers who are
about to have their
service shut off.
Slowest service
among competition.
$36 one time
activation fee
Competes with
our Interent on
the go plan
$45/3Gigs
Additional
$4/month for
rollover data plan.
Prepaid set up as
recurring charges
until you cancel
your service. 10Gig
plan has slow
speed.
Best price per
Gig.
Available only at
Walmart
MARKET SIZE: $7 BILLION
5% MARKET SHARE IS A $490M OPPORTUNITY
PDMI CASE STUDIES – UPCOMING STRATEGIES – WALMART FIT
An additional Walmart Supercenter
per 100,000 residents increases
average BMI by 0.25 units and the
obesity rate by 2.4 percent.
What are strategies we can employ
to improve the lives of our customers
and help them live better?
THANK YOU!
QUESTIONS OR COMMENTS?
TLIN@WALMART.COM

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Strategy and case studies

  • 2. THREE FRONTS IN ONLINE RETAIL DEVELOPMENT SOURCE: iConsumer 2012 McKinsey
  • 3. ONLINE VS OFFLINE MARKETSHARE
  • 4. WOULD YOU WANT TO SHOP OLD SCHOOL AFTER PANDORA OR SPOTIFY?
  • 6. …BUT THERE ARE CERTAIN PRODUCTS YOU STILL WANT TO TOUCH AND FEEL.
  • 9. MINDSETS OF THE ONLINE SHOPPER IDEAS SIMPLIFIED INFORMATION PERSONALIZED RECOMMENDATIONS NEWEST PRODUCTS TO SAVE TIME I NEED…
  • 10. $61B $10.6B $6.6B $5B TOP ONLINE RETAILERS BY SALES REVENUE – CAN YOU GUESS?
  • 11. IN SUMMARY - IMPLICATIONS PROTECT GROW GROW EXPLORE GROW SOURCE: iConsumer 2012 McKinsey
  • 12. PDMI PROGRAMS EXPLOREGROW CONNECTED LIFE EDLP BROADBAND ERC REFURB FUTURE AUTOMOTIVE SITE EXPERIENCE STRATEGY KIDS DIGITAL – XO TABLET PD CONNECTED SERVICES PERSISTENT PRESENCE THROUGH STRAIGHT TALK WALMART FIT SUBSTANTIATION PROGRAM
  • 13. PDMI CASE STUDIES - CONNECTED LIFE KIDS DIGITAL: XO TABLET BRIDGING THE EDUCATION GAP
  • 14. • The Kindle isn’t a book. It’s a bookstore. • We are obligated to link our credit cards to Apple. • Selling an experience and a window into a world of content. • Big screen, big capabilities, big app store, big storage • Big investment in design + build quality. • Big investment in partnerships • Specialized devices that are designed for specific uses (like watching movies and reading books) • Smaller function set, niche markets. • It does one thing really well. • Develop tablets at a compelling price, but that offer all of the high-end usability and features that they offer today,” • Danger of falling into differentiation on price only. The price wars begin. go BIG go ( small ) go ¢heap PDMI CASE STUDIES – KIDS DIGITAL STRATEGY Q4 2011: The tablet market explodes. How do we get in the game?
  • 15. "The razor toothed piranhas of the genera serrasalmus and pygocentrus are the most ferocious freshwater fish in the world. In reality, they seldom attack a human” Elliot Nicholls, a 17-year-old from Dunedin, New Zealand has set a new record for speed texting without looking at the screen - 45 seconds. Digital Appendages Kids lifestyle = digital devices KGOY - Kids getting older younger Ipads and smartphones are replacing traditional toys Amplified reality – Physical and digital worlds converge Digital dexterity Their digital skills are shaping the Future of technology 2.1. 3. 4. PDMI CASE STUDIES – KIDS DIGITAL STRATEGY – MACRO TRENDS
  • 16. Designed for an adult - made for a child – kids and parent mode functionality. Spill-proof and shock proof cover included in the tablet (Yves Behar design) The only dual language tablet with apps & content in English and Spanish Special XO AppsStore: safe apps environment curated by OLPC 100 free selected books available for different target ages Price $149 ($2 of every sale will be donated to an educational charity) Avg of 4.5 stars on Walmart + Amazon Since the launch on July 16th 2013. PDMI CASE STUDIES – PARTNERSHIP WITH OLPC – LAUNCH DATE 7.16.13 The tablet was the flagship retail merchandise strategy for OLPC.
  • 17. PDMI CASE STUDIES - CONNECTED LIFE PDMI: PRODUCT DEVELOPMENT + MERCHANDISE INNOVATION CONNECTED LIFE.
  • 18. Explosive growth from 10.2M automated homes in 2012 to 22M in 2013 Now is the time! Consumers want a full solution, connected ecosystem 130M US Homes = Significant Opportunity to Walmart High adoption of smart phones with younger consumers. Appeal to both home owners and renters Security Monitoring Automation Health & Wellness Entertainment Energy Management Average number of connected devices will jump from 5 in 2012 to 15 in 2015 Source: CEA – Consumer perspective on home automation white paper Smarthome Devices: Do-It-Yourself (DIY) Solutions Drive Adoption in 2013 PDMI CASE STUDIES - CONNECTED LIFE
  • 19. PDMI CASE STUDIES - CONNECTED LIFE
  • 20. PDMI CASE STUDIES - CONNECTED LIFE – PHASE 1 LAUNCHED 6.24.13
  • 21. PREPAID BROADBAND JUNO BROADBAND EXCLUSIVELY @ WALMART ROUNDING OUT OUR SERVICES BUSINESS
  • 22. SERVICES OVERVIEW WIRELESS MOBILE MIFI HOME PHONE IN HOME BROADBAND ENTERTAINMENT (CONTENT + GAMING) STRAIGHT TALK FAMILY MOBILE STRAIGHT TALK MIFI INTERNET ON THE GO BASIC TALK JUNO HOME BROADBAND ??? CURRENTPLANNEDFUTURE
  • 23. 1/3 NUMBER OF US HOUSEHOLDS WITHOUT HIGH SPEED BROADBAND BARRIERS & PAINPOINTS DEVICES ARE TOO EXPENSIVE SERVICE IS TOO EXPENSIVE NOT INTERESTED IN LONG TERM CONTRACTS US Home Broadband market size100B PDMI: PRODUCT DEVELOPMENT + MERCHANDISE INNOVATION PDMI CASE STUDIES – PREPAID BROADBAND
  • 24. PDMI CASE STUDIES – PREPAID BROADBAND ANTICIPATED LAUNCH Q4
  • 25. PREPAID BROADBAND Pricing $15/ 7 days or $45/30 days $90 / 10Gigs $50/5Gigs Hotspot + 7 Gigs = $149 Each additional Gig is $14 $60 / 10 Gigs $50 / 10Gigs Non expiring or monthly plans Monthly Monthly Monthly Non expiring $10/10Gigs at 1.5Mbps 1 free Gig/month at 4g Speeds Monthly Speed 3Mb / 768 Kbps 4G / LTE 4G / LTE 4G / LTE 4G/LTE 4G/LTE Hardware $69.95 $99 $150-170 Included in starter kit price. $99 $79 Comments Offering service to those who are not currently customers or delinquent customers who are about to have their service shut off. Slowest service among competition. $36 one time activation fee Competes with our Interent on the go plan $45/3Gigs Additional $4/month for rollover data plan. Prepaid set up as recurring charges until you cancel your service. 10Gig plan has slow speed. Best price per Gig. Available only at Walmart MARKET SIZE: $7 BILLION 5% MARKET SHARE IS A $490M OPPORTUNITY
  • 26. PDMI CASE STUDIES – UPCOMING STRATEGIES – WALMART FIT An additional Walmart Supercenter per 100,000 residents increases average BMI by 0.25 units and the obesity rate by 2.4 percent. What are strategies we can employ to improve the lives of our customers and help them live better?
  • 27. THANK YOU! QUESTIONS OR COMMENTS? TLIN@WALMART.COM

Editor's Notes

  1. Exercise for the audience – Question 1. What are the annual online revenues of these companies? Question 2. Which company earns 10.6B in annual revenue? eCommerce and retail are engaged in a zero-sum game: one company's gain in eCommerce is another's lost retail sales. As such, the team refers to eCommerce in the context of "retail sales disruption." The analysts made five conclusions: 1) Fulfillment infrastructure is critical. 2) Some categories (e.g. groceries, personal care products) are resistant to change. 3) Third-party marketplaces can prosper.  For example, Amazon's third-party volumes are growing faster than its first-party business. 4) Mobile eCommerce is an untapped opportunity. 5) Big players (e.g. Walmart, Amazon) will get bigger thanks to footprint and scale.
  2. The biggest dream for our customers is to provide a better life for their kids.
  3. Toys are compliments with their virtual counterparts and vice versa Other competitors – activision blizzard – toys for bob – multiplatform game that marries collectible toys with video games Kids don’t want to play with toys anymore because they’d rather play games on an iPad or a smartphone. Video games have benefits - Following instructions, Problem solving and logic Hand-eye coordination, fine motor and spatial skills, quick thinking, developing reading and math skills
  4. 2.8 Million XO laptops delivered 60 countries and 25 languages Non-profit organization MIT Media Lab World recognized educators and engineers The convergence of technology, pedagogy and design
  5. Over 100% growth in automated homes! Significant future upside as 2013 only represents 17% household penetration. ½ the solution is in place with smartphones and wifi networks. Particularly important as the primary smartphone demographic is also the primary home buyer/renter demographic … … the other half of the solution is a full, customizable and personalized connected ecosystem. Connected products is potentially one of the biggest growth opportunities in electronics over the net 4-5 years.
  6. Disruptive – Best priced program in the market Exclusive – Only available at Walmart Wow – No program offers more data for the price Simple – Easy to set up. No contract. No commitment.