Tietos is mobilizing its workforce to improve information worker productivity and collaboration. This presentation is from the Digital Workplace & Social Collaboration Forum in Stockholm February 1-2 2012.

1. Mobile
collaboration
@ Tieto
Mobilizing Tieto’s workforce to
improve productivity and collaboration
Oscar Berg
Future Office Evangelist
Tieto, Digital Business Consulting
© 2010 Tieto Corporation

2. About me
Expertise in how to leverage mobile,
social and collaboration technology to
improve collaboration and information
worker productivity.
Twitter: oscarberg
© 2012 Tieto Corporation

3. About Tieto
18,000+
employees
≈ 25 countries
Complex & Involving Virtual teams
dynamic IT talents & virtual
projects across the organization
globe
© 2012 Tieto Corporation

4. Constant change is the new
normal
Then Now
Pace of change
Predictable Unpredictable
& stable business & dynamic business
environment environment
Allowed for long term We need to be
planning prepared for change
Based on illustration by Dennis Bottjer, www.DennisBottjer.com
© 2012 Tieto Corporation

5. "Collaboration counts for 36% of overall
business performance."
(Gofus et. al., 2006)
"...the relative gain of improving the
performance of those [collaborative]
activities is significantly higher than
improving the performance of individual
activities.” (Kristensen & Kijl, 2008)
© 2012 Tieto Corporation

6. Collaboration is the new frontier
for productivity gains
Mobile and social
technologies as
productivity boosters
Source: McKinsey Quarterly ”Six ways to make Web 2.0 work” (February 2009)
© 2012 Tieto Corporation

7. If we work together virtually, we
can get more done in less time
© 2012 Tieto Corporation

8. The digital workspace represents a
paradigm shift
From static desktop work… …to agile collaboration
• PC desktops • Digital workplace
• Transaction-oriented • Knowledge-oriented
• Productivity tools • Social collaboration
• Enterprise applications • Services
• Office hours at the office • Anytime and anywhere
• Colleagues in close proximity • Anyone
© 2012 Tieto Corporation Image credit: “Leap Factor Executive Presentation”

9. Mobility should not be an
afterthought – think mobile first!
© 2012 Tieto Corporation

10. Embrace the massive innovation in
the consumer marketplace!
Ease of use
Access anywhere,
anytime
Social and interactive
Always connected
© 2012 Tieto Corporation

11. How we are
mobilizing our
digital workplace
@ Tieto
Our journey, vision and where we are
right now.
© 2010 Tieto Corporation

12. Mobilizing and socializing processes, better
support for social collaboration, improved
2012 information flows.
Our journey 2011 Social innovation platform, the first mobile apps,
continuous improvements of services.
continues… 2010 Personalization, micro-blogging, new services.
2009 Introduction of our new digital workplace with
2nd continuous launch of easy-to-use services.
Generatiion
2007 Vision, strategy, governance, conceptual design,
new technical platform, enterprise search.
2004 Knowledge sharing and collaboration with team
sites, blogs, wikis, communities and
communication tools.
2002 Established one intranet and ERP
1st
system.
generation
2000 Fragmented environment without a common
vision, strategy. governance and platform.
© 2012 Tieto Corporation

13. Our vision for 2015
Personal, appealing and addictive desktop,
available on any device anywhere.
• The place to carry out work-related tasks on a daily
basis
• Efficiently supporting company-wide collaboration
• Enabling multidimensional communication
© 2012 Tieto Corporation

14. Our vision in practice
• Desktop – All the needed things that I have access to in one place.
• Personal – Providing relevant content and services related to my
identity, role, location, organisation, interests, projects, services, etc.
• Appealing – Excellent user experience; simple, smooth, visually
attractive and easy to use, high-quality and up-to-date content.
• Addictive – The place to exist, socialise and meet colleagues. The
place to share and to keep up with all that’s happening. Something you
cannot do without.
• Available – Any supported device, anywhere, anytime.
© 2012 Tieto Corporation

15. Mobilizing the digital workplace is
a natural next step
Business needs Coworker needs
Reduce lead times to speed Better support and
up business processes Get the job flexibility in my daily work
done when
Boost productivity by and where it Simplify my interactions
enabling collaboration with systems and people
needs to get
Act faster on opportunities done! Connect me to my peers
and problems and help us collaborate
© 2012 Tieto Corporation

16. At Tieto, we have the luxury of
knowing mobile
Finland
Sweden
Poland
Germany
USA Czech China
India
• The largest European mobile software
R&D service provider, among top 3 in the
world.
• 1500+ mobile software R&D, solution,
and service design experts
• Over 15 years back log
• Global Delivery Model

17. Here are some of the new apps for
our knowledge workers MyFeed
MyApprovals
Enterprise
App Store
MyColleagues
MyTime
MyMeetings
MySlides
MyCustomers
Also for WP7
© 2012 Tieto Corporation

18. MyApprovals
Shorter time to invoice
• Business case
• The faster the overtime hours
are approved the faster the
invoice can be sent
• Reduce costs occuring
because delayed invoices up to
500 K€
• Solution
• Easy, fast and secure
multiplatform mobile access to
the Overtime Approvals
implemented on Tieto
Enterprise Mobility Platform on
top of Tieto ERP
© 2012 Tieto Corporation

19. MyTime
Saving time, money…and frustration
2 M € in savings / year + 0.5 M € / year
From 8000 hours/week to 1500 hours/week
Easy to use Integrated At our
Complex (ERP) fingertips
(web-based service) (In intranet) (mobile)
© 2012 Tieto Corporation

20. Mobile Sales Signals
We are all sales people!
• Every employee in client encounters is
given the chance to effortlessly report
new sales opportunities
• They can easily capture relevant
information they heard, saw or realized
in a manner that is most suitable for
each client encounter and then
effortlessly submit the information
forward to be evaluated by sales
responsibles.
© 2012 Tieto Corporation

21. Mobile Sales Signals
Mobile sensors enrich descriptions
Add location to map Make a note Add an image Record a sound Tag it
© 2012 Tieto Corporation

22. MyMeetings
Little things make all the difference
By pushing the button
you will be directly
called in to the meeting
without need of manually
entering PIN
© 2012 Tieto Corporation

23. MyFeed
All you need to know in one feed
© 2012 Tieto Corporation

24. Mobile MyFeed
…designed for mobility from the start
Web UI
Native Apps (hybrid UI)
© 2012 Tieto Corporation

25. Yammer
Easy sharing at our fingertips
Why reinvent the wheel,
especially when people
are already using it?
© 2012 Tieto Corporation

26. How to
approach
mobility
Our own approach and experiences
from mobilizing the digital workplace
© 2010 Tieto Corporation

27. Reality check: Our needs differ
from situation to situation
Plan project with
Team members
Collect information from
a customer Discuss an idea
with colleagues
Find information
and complete a task
Provide feedback
to a business partner
Meet with members from
a dispersed team
Helping out to answer a
Share experiences with question from a customer
colleagues
© 2012 Tieto Corporation

28. © 2012 Tieto Corporation

29. We need to segment users to find
and address similar needs
Specialists Outreach
• Stationary and mobile • Mostly mobile
[Picture of a
• Project work [Picture of a • Line work
fictive but fictive but
typical • Collaborative knowledge typical • Networking and
person] work person] communication
• Developer, designer, • Managers, sales
Jenna business consultant Maria people, project manager
Administration Service
• Mostly stationary • Mostly mobile
[Picture of a • Process work [Picture of a • Tasks
fictive but fictive but
typical
• Administration & typical
• Support, problem
person] information person] solving, service
• Finance assistant, • Technicians, Store
Marko secretary Stefan personnel
© 2012 Tieto Corporation

30. Sometimes you need services
optimized for a certain situation
© 2012 Tieto Corporation

31. Sometimes a virtual desktop will
do the trick
© 2012 Tieto Corporation

32. How mobility can facilitate
workforce collaboration
Support different • Support different platforms and devices
workstyles
Simplify work • Easy to use services which simplify work
Connect people • Social interaction is the fuel for collaboration
• Design service that are usable, useful and
Service design desirable to users
• Mobilization is just one aspect of the digital
See the big picture workplace
© 2012 Tieto Corporation

33. Approach it from the right end and
realize it’s about more than apps
Enterprise Back-End IT Systems
Mobile Business & Back-End Enablement
Technology Consulting
End-to-End Development Solution & Application
Co-Innovation
Multi-Platform Deployment Lifecycle Management
Design
© 2012 Tieto Corporation

34. 34 © 2012 Tieto Corporation

35. Some success factors
• Across the enterprise and across all
Governance components of the digital workplace
• Always start with business and user needs
Business-driven • Find the business case
• Treat users as you would treat customers
People-centered • Support people in their daily work
• Eat the elephant one bite at a time
Iterative & agile • Fail fast, fail often, fail cheap
• Classify information and devices
Security • Security is a people-problem - support them!
© 2012 Tieto Corporation

36. Can’t find your way to the meeting
room? – We have an app for that! 
© 2012 Tieto Corporation

37. © 2010 Tieto Corporation