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by iunera GmbH & Co. KG
STAPPZConverting Travelers Into Customers
With Digital Touchpoints
Dr. Tim Frey
Managing Director, Iunera
ITB 2017
by iunera GmbH & Co. KG
Stop Talking To Your Guests!
2
by iunera GmbH & Co. KG
Stop Talking To Your Guests!
3
by iunera GmbH & Co. KG
4
Future Travelers
Individualistic | Location Aware | Hyperconnected
by iunera GmbH & Co. KG
5
Location Aware Touchpoints
Location based
room service
Problem today:
App and not Geo based
by iunera GmbH & Co. KG
Be Future Ready
• 2017 Millennials outspend baby boomers on
hotels
• 2019 The mobile is the millennials’
sole point of communication with the hotels
• 2020 Millennials will account for 50% of all
business travel spending
6
by iunera GmbH & Co. KG
Be Future Ready
• 2017 Millennials outspend baby boomers on
hotels
• 2019 The mobile is the millennials’
sole point of communication with the hotels
• 2020 Millennials will account for 50% of all
business travel spending
7
Start offering
digital mobile touchpoints
Save costs
+ leverage new opportunities
Participate and the growth
of millennial business travel
by iunera GmbH & Co. KG
Imagine
Location Aware Buttons …
… a restaurant
8
New Beer Menu
Beer – 3,50€
Cola – 3,- €
Small vanilla ice – 4,- €
Pizza Salami – 7,50 €
Pizza Speciale – 9,50 €
Roast beef – 15,70 €
…
by iunera GmbH & Co. KG
Imagine
Location Aware Buttons …
… a restaurant
… a hotel
9
Room Service
Minibar Special Offers
Wine 9,20
Heineken 6,70
Soft Drink 5,20
Juice 4,70
Chips 3,70
by iunera GmbH & Co. KG
Imagine
Location Aware Buttons …
… a restaurant
… a hotel
… a city walk
10
by iunera GmbH & Co. KG
Imagine
Location Aware Buttons …
… a restaurant
… a hotel
… a city walk
… to open your App
11
by iunera GmbH & Co. KG
Re-Imagine Real-Time Interaction
12
GPS, WIFI & Bluetooth
based location
determination
by iunera GmbH & Co. KG
How Does It Work?
13
++
Travelers
Push
Enter data on our map
Data gets retrieved in
the background
Location gets checked
via different
technologies
by iunera GmbH & Co. KG
Demo
14
by iunera GmbH & Co. KG
• Download the STAPPZ App
• Visit DB @ Hall 13 / 14.1 / 100
15
Live Demo
by iunera GmbH & Co. KG
16
2017
Start offering your own touchpoints!
Contact: tim.frey (a_t) iunera.com

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Converting Travelers Into Customers - With Digital Touchpoints

  • 1. by iunera GmbH & Co. KG STAPPZConverting Travelers Into Customers With Digital Touchpoints Dr. Tim Frey Managing Director, Iunera ITB 2017
  • 2. by iunera GmbH & Co. KG Stop Talking To Your Guests! 2
  • 3. by iunera GmbH & Co. KG Stop Talking To Your Guests! 3
  • 4. by iunera GmbH & Co. KG 4 Future Travelers Individualistic | Location Aware | Hyperconnected
  • 5. by iunera GmbH & Co. KG 5 Location Aware Touchpoints Location based room service Problem today: App and not Geo based
  • 6. by iunera GmbH & Co. KG Be Future Ready • 2017 Millennials outspend baby boomers on hotels • 2019 The mobile is the millennials’ sole point of communication with the hotels • 2020 Millennials will account for 50% of all business travel spending 6
  • 7. by iunera GmbH & Co. KG Be Future Ready • 2017 Millennials outspend baby boomers on hotels • 2019 The mobile is the millennials’ sole point of communication with the hotels • 2020 Millennials will account for 50% of all business travel spending 7 Start offering digital mobile touchpoints Save costs + leverage new opportunities Participate and the growth of millennial business travel
  • 8. by iunera GmbH & Co. KG Imagine Location Aware Buttons … … a restaurant 8 New Beer Menu Beer – 3,50€ Cola – 3,- € Small vanilla ice – 4,- € Pizza Salami – 7,50 € Pizza Speciale – 9,50 € Roast beef – 15,70 € …
  • 9. by iunera GmbH & Co. KG Imagine Location Aware Buttons … … a restaurant … a hotel 9 Room Service Minibar Special Offers Wine 9,20 Heineken 6,70 Soft Drink 5,20 Juice 4,70 Chips 3,70
  • 10. by iunera GmbH & Co. KG Imagine Location Aware Buttons … … a restaurant … a hotel … a city walk 10
  • 11. by iunera GmbH & Co. KG Imagine Location Aware Buttons … … a restaurant … a hotel … a city walk … to open your App 11
  • 12. by iunera GmbH & Co. KG Re-Imagine Real-Time Interaction 12 GPS, WIFI & Bluetooth based location determination
  • 13. by iunera GmbH & Co. KG How Does It Work? 13 ++ Travelers Push Enter data on our map Data gets retrieved in the background Location gets checked via different technologies
  • 14. by iunera GmbH & Co. KG Demo 14
  • 15. by iunera GmbH & Co. KG • Download the STAPPZ App • Visit DB @ Hall 13 / 14.1 / 100 15 Live Demo
  • 16. by iunera GmbH & Co. KG 16 2017 Start offering your own touchpoints! Contact: tim.frey (a_t) iunera.com