Demand more from your CRM

1. Engaging Interface:
Demand More from
Your CRM

2. Who We Are

3. BPMonline: Company Overview
• Established: 2002
• Platform: BPMonline
• Employees: 400+
• Customers: 5000+
• Users: 300 000+
• Channel Partners: 250+
• Headquarter: London
• Development Centre: Kiev

4. 2012: BPMonline is named a Customer Service Rising Star
(by CRM Magazine)
2012, 2013: BPMonline is included in „CRM Watchlist 2012‟ ,
„CRM Watchlist 2013‟
2013: BPMonline is named the winner of the European IT & Software
Excellence Awards 2013
2013: BPMonline CRM is a recipient of the CRM Excellence Award
(presented by CUSTOMER magazine)
2013: BPMonline CRM is selected by ISM Inc. as a Top 15 CRM
Software Award winner
Awards

5. Why We‟re Here

6. New Customers
Business Growth
• Banking & Finance - 36%
• Professional Services - 20%
• Retail & Wholesale - 18%
• Telecoms - 13%
• Construction - 3%
• Power Industry - 3%
• Transportation - 2%
• Health Care - 2%
• Manufacturing - 1%
• Education - 1%
• Other - 1%
New Seats
Industries
Jan-13 Jun-13
5 000
5 475
Jan-13 Jun-13
Jan-13 Jun-13
300 000
346 900
Jan-13 Jun-13

7. Expansion
BPMonline is the world‟s fastest
growing CRM Vendor
• Customers in Europe, Asia and Latin America
• Dynamically entering the US market

8. What We Offer

9. =
Industry Tailored
BPM + CRM

10. BPM + CRM Value
• Drive innovations
• Boost implementation of best practices
• Streamline internal communication
• Improve customer experience
• Automate routine, time consuming tasks

11. Product Portfolio
Flagship Solutions
• BPMonline CRM
• BPMonline XRM
• BPMonline Service Desk
• BPMonline Agent Desktop
• BPMonline Mobile CRM
Vertical Solutions
• BPMonline Bank
• BPMonline Realty
• BPMonline Loyalty
• BPMonline FMCG
• BPMonline Cargo
• BPMonline Telecom
• BPMonline Legal
• BPMonline Pharma

12. Simple + Smart = Success

13. BPM Features
Process Management Cycle
• Modeling
• Execution
• Monitoring
WYSIWYE Business Process
Designer
• Create and execute processes
on-the-fly
• Optimize processes in
a consistent way
• Use standard processes as
a foundation
• Leverage all the BPMN 2.0
benefits

14. BPM Features
Automation of All
the CRM Processes!
• Customer Acquisition
• Customer Development
• Marketing Management
• Customer Lifecycle Management
• Cross Sales
• Incident Management
• Documents Approval
• Knowledge Base Management
• etc.

15. Engaging interface.
You‟ll love the way it keeps
you focused on work!
v.7.0

16. Consumer UI
in Enterprise Software

20. Context-
based
interface
v.7.0

22. Multi-device
v.7.0

24. Command
Line
v.7.0

25. • Opening of the pages:
“Open Contact: Jordan Anderson”
• Search:
“Find Invoices. Payment date: current week”
• Adding new records:
“Add a Task: Call client. Start: Today, 12.00 pm; Client: ITbiz Asset Management”
• Any other setting
Text Voice

26. Community
v.7.1

28. Gamification
v.7.1

31. Thank you!

32. UK phone: +44 (20) 3384 00 40
USA phone: +1 (917) 383 27 70
Development Center: +38 (044) 496 24 50
Portland House, Bressenden Place,
London SW1E 5RS
info@bpmonline.com
support@bpmonline.com
sales@bpmonline.com