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Informational Briefing

Futures Group eHealth and mHealth
Implementing eHealth and mHealth for Low
         Resource Communities
Bobby Jefferson, Senior Health Informatics Advisor, Futures Group
Manage 36 Programmers India (10) , South Africa (10) , Kenya (10), Tanzania (2),
  Nigeria (1), Guatemala (1) , Uganda (2)
• U.S. Government President AIDS Relief Program $15 Billion – 10 Countries HIV,
  Prevention Mother to Child Transmission, TB, OVC

•   Principal Investigator– National Health Informatics System (HMIS) Kenya
    Datawarehouse , National Electronic Medical Records 6,000 hospitals

•   Lead IT Project Manager- Community Level Orphans and Vulnerable Children
    (OVC) electronic data system (World Vision, UNICEF, CRS, Africare) – Zambia,
    Tanzania

•   Health IT Advisor - 5 Central Asia Republics (CAR) Consortium for AIDS
    Strategic Information in Central Asia (CASICA)
•   Kazakhstan, Kyrgyz Republic, Tajikistan,
•    Turkmenistan, Uzbekistan
Staff Profile




 502 Staff
 30+ countries
 Multi-disciplinary
 Majority doctoral and masters-level


                                        3
CHSS Geographic Focus

                                   Europe & Eurasia
                                   Georgia*
                                   Ukraine


                                          Asia and the
                    Africa:               Middle East:
                    Kenya                 Afghanistan
Latin America and   Lesotho*              China*
the Caribbean:      Mozambique            India
Guatemala           Nigeria               Pakistan*
Guyana              Rwanda
Haiti               Tanzania
Honduras            Sierra Leone
                    South Africa
                    Swaziland
                    Uganda
                    Zambia
                    Zimbabwe*
    4
Informatics Solutions
• IT Database related to Poverty Reduction
    – Social Cash Transfer
    – Household base assistance, community
      empowerment,
•   Mobile Surveys
•   Monitoring and Evaluation system
•   PPP
•   Capacity Building, Knowledge Transfer,
    – Site Capacity Assessment (SCA) tool
6
Low Resource Environment
We are working across 15 Countries, 1,033 Hospital Facilities + Satellites Clinics ,
Antenatal Care – 535 PMTCT sites

Rural, remote, hospitals “serving poorest of poor” and Ministry of Health (MOH)
facilities, Rural health facilities serving BPL, marginalized and most vulnerable
populations

        •   Intermittent power,
        •   Lack IT staff,
        •   Lack internet,
        •   Sparse mobile coverage

• Lack of referrals, or linkage between HIV, PMTCT, TB,
• Cost effectiveness and sustainability -- no funds for proprietary licenses, or
  yearly maintenance fees
Results

# of Facilities
                                                •   No Internet
                                                      • Sparse Mobile Coverage
                                                • Intermittent Power
                                       •    Mobiles, SMS


                              •   Smartphones

            •     Internet

                                                              Rural, Remote
     City         Online            Mobile              Offline, Disconnected
                  Solutions         Solutions           Solutions
Low Resource Environment
Nurses, Clinicians, Adherence Counselors, need health data, M&E program
data in knowledge repository




• Lack of referrals, or linkage between HIV, PMTCT, TB, or to existing
  technology systems
• Cost effectiveness and sustainability -- no funds for proprietary licenses,
  or yearly maintenance fees
Approach
   Use of freely available, reusable, tools, “coded in country”
     Creative commons approach
Reusable software and technology across countries and
  programs

Offline Solutions, Disconnected model
Local programmers, all IT staff in country (India, Kenya, South
  Africa)
  - Offer Programmer training SQL, Agile process, Virus
  Remediation
Low costs, Inexpensive $200-$350 Netbooks , Solar netbooks
Solar mobile phones, SMS instead of Smartphones


-
Naveen
   Jayanta                 Piyush Sharma   Sanjay
   . Das:                  Khanna          Rana     Ajay Sharma
           Rajketu Santosh
                           ,
           Singh   Ghandi




Archana Mahawar    Deepika Sain,   Kanchan Verma
                                                     Meetu Rahul
   Futures IT Team in India
Collaborators and Users

           Users                                                   Intra Health International
                            ICAP Columbia University 44 sites
World Vision                Intra Health International 17 sites
Clinton Foundation          Elizabeth Glaser EGPAF 16 sites
Columbia University                                               Catholic Relief Services - 32
                            Family Health Inter FHI   45 sites
UNICEF                                                            Pathfinder International
                            Catholic Relief Services 13 sites
DFID                                                              Gertrude Children Hospital
                                                                  DOD Walter Reed - 28
                                                                  Mount Kenya University
                                                                  MOH Kenya Sites
                            Mennonite Christian Charities
                            AIDSRElief      35 sites
Ministry of Health                                                 AIDSRelief
Ministry of Education                                              John Snow International
                                                                   Rakai Health Services Vaccine Research


                             PMTCT , ANC sites 535 sites
                             Elizabeth Glaser EGPAF
Health IT Solutions

              Collectively referred to as IQSolutions
    1.   Electronic medical records
         1.    IQCare
         2.    Independent Technical Evaluations Performed
                WHO, USAID, CDC Atlanta, CDC in-country, Ministry of
              Health

    2.   Mobile Phone solution (IQSMS technology)
    3.   Visual Dashboards
    4.   Monitoring & Evaluation Electronic reporting

•
Clinicians able to review individual patient
                   histories




*Clinicians review patient histories, prescribed drugs, ordered tests and results, and progress on care and treatment
      during the exam
demo
http://173.203.65.108/iqcare/frmLogin.aspx
 Username: user1

 Password: 1

 Facility/Satellite: 001-01-01-Demo Site
Mobile Phone Reporting by Remote Workers
IQSMS PMTCT Reports

PMTCT Currently consists of 4 types of monthly reports

1. PMTCT Antenatal Clinic (ANC) Monthly Summary Form
2. PMTCT Care Register Monthly Summary Form
3. PMTCT Maternity (L&D) Monthly Summary Form
4. PMTCT Mother - Child followup SummarForm
PMTCT Report




                                         Data Quality Checks




Must Pass All Data Quality Rules,
                                                               District Office
                                    Monthly and Quarterly
                                    Reports
NUMBER OF CLIENT HAD HIV TEST AT ANC
M&E Electronic Reporting System
                                                                     Solar Power Cell phones
Orphans Vulnerable Children
                                                                                                     PDA device
(OVC), Most At Risk
Population (MARPS),
Maternal Child Health (MNH)
                                                                                                              Ms Access Database




                   Excel
                   PMTCT MONTHLY REPORT
                   PMTCT Antenatal Clinic (ANC) Monthly
      Excel Only   Summary Form                                                                Web Internet
                                                               118                             Desktop
                   ANC 01. New ANC clients this month           8
                   ANC 02. Previously known to be HIV
                   positive                                     17
                   ANC 03. Total number tasted                 574
                   ANC 04. Number of new client had HIV test
                   at ANC                                      277
                   ANC 05. Tested HIV-Positive                  37
                   ANC 06. Post-test counseled for positive
                   and negative                                574
                   ANC 07. Number of partners tested for HIV   16
                   ANC 08. Tested HIV-Positive                 4
UNICEF Social Cash Transfer
       Application




                    Futures Group International
STEPS OVC
• STEPS OVC = Sustainability Through Economic
  Strengthening, Prevention and Support for Orphans and
  Vulnerable Children
• Program provides
   – Support for HIV prevention and behavior change
     initiatives
   – Reducing HIV transmission
   – Support for OVC, at-risk youth and adults, and other
     vulnerable populations



                                             28
STEPS OVC Login




                  30
STEPS OVC Beneficiary Search




                               31
STEPS OVC Beneficiary - OVC




                              32
STEPS OVC Reports




                    33
ICT for Development – Best PC Security Practices
District Health Training - Mobile
Phone Survey using SMS
Held Training of 600 District Health Officers in Kenya
On New District Health Reporting Tool
Ministry of Health NASCOP

SMS 1:
Have you entered /Imported data into the new tool ? Yes or No

SMS 2:
Have you run reports using the new district tools ? Yes or No

SMS 3:
Have you discussed the new district tools and reports with other members of the
district health team ? Yes or No

 SMS 4:
In what district do you work?

Your answers are confidential and a Ksh 20 refund will be given for each valid reply
Mobile Phone Survey Architecture

                                                     Survey questions and
                                                  acknowledgement via SMS
                   SMS Provider
                      service                Survey responses/corrections via SMS
                 (Zain/Safaricom)




             SMS archived in                                  Get SMS data           Assessment
        frontlinesms application DB      FrontlineSMS                                Application




                                                                                        content to DB data
                                                                                          Convert SMS
                              Request for correction
                                                                          No

          Acknowledge                      Assessment           Yes
        (Reimburse airtime)                 Database            Save
                                                                            Valid?
                                             (Excel)
Graph 1: N Participated = 165; N completed = 101
        Percentage participation/completion in the DHPT text message survey by province




8 provinces involved in the survey, a total of 388 interviewees sent
some reply; 101 interviewees completed the survey
Response duration and times
Table 5: Time in minutes to complete the survey

Province              N=    Minimu     25th       Median          75th Maximum                    Mean
                      131        m Percentil                 Percentile
                                          e
Central                12     11.00    22.00        27.00          59.00        5861.00          999.33
Coast                  12      5.00     9.00        27.00          54.50         969.00          106.75
Eastern North           5     15.00    17.00        25.00          30.00           31.00          23.60
Eastern South          20      3.00     9.00        18.00         480.00        9703.00        1202.10
North Rift             17     15.00    34.00        50.00         262.00      17561.00         2512.06
Nyanza                 22      9.00    19.00        27.00         152.00      17534.00         1722.05
South Rift             19      2.00    15.00        35.00       1623.00       27553.00         3162.63
Western                24      4.00   768.00      1372.50     19012.50        30063.00         9424.38




                                                   Graph 2: N: 131 interviewees who responded to at
                                                   least 2 questions
                                                   Median times (in minutes) participants used to
                                                   complete the SMS survey
Response duration and times



• Most of the respondents attended to the SMS after 5pm

• Sending multiple questions drastically reduces the response rate

• Re-sending an answered question does not guarantee a response

• Contact (physical, by mail or otherwise) significantly increases
  the response rate

• The longer the duration between a response and the next question the
  lower the chances of getting the next response
www.futuresgroup.com
www.facebook.com/FuturesGroup
www.twitter.com/FuturesGroupGbl

                46

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Futures Group eHealth briefing Feb 2012

  • 2. Implementing eHealth and mHealth for Low Resource Communities Bobby Jefferson, Senior Health Informatics Advisor, Futures Group Manage 36 Programmers India (10) , South Africa (10) , Kenya (10), Tanzania (2), Nigeria (1), Guatemala (1) , Uganda (2) • U.S. Government President AIDS Relief Program $15 Billion – 10 Countries HIV, Prevention Mother to Child Transmission, TB, OVC • Principal Investigator– National Health Informatics System (HMIS) Kenya Datawarehouse , National Electronic Medical Records 6,000 hospitals • Lead IT Project Manager- Community Level Orphans and Vulnerable Children (OVC) electronic data system (World Vision, UNICEF, CRS, Africare) – Zambia, Tanzania • Health IT Advisor - 5 Central Asia Republics (CAR) Consortium for AIDS Strategic Information in Central Asia (CASICA) • Kazakhstan, Kyrgyz Republic, Tajikistan, • Turkmenistan, Uzbekistan
  • 3. Staff Profile  502 Staff  30+ countries  Multi-disciplinary  Majority doctoral and masters-level 3
  • 4. CHSS Geographic Focus Europe & Eurasia Georgia* Ukraine Asia and the Africa: Middle East: Kenya Afghanistan Latin America and Lesotho* China* the Caribbean: Mozambique India Guatemala Nigeria Pakistan* Guyana Rwanda Haiti Tanzania Honduras Sierra Leone South Africa Swaziland Uganda Zambia Zimbabwe* 4
  • 5. Informatics Solutions • IT Database related to Poverty Reduction – Social Cash Transfer – Household base assistance, community empowerment, • Mobile Surveys • Monitoring and Evaluation system • PPP • Capacity Building, Knowledge Transfer, – Site Capacity Assessment (SCA) tool
  • 6. 6
  • 7. Low Resource Environment We are working across 15 Countries, 1,033 Hospital Facilities + Satellites Clinics , Antenatal Care – 535 PMTCT sites Rural, remote, hospitals “serving poorest of poor” and Ministry of Health (MOH) facilities, Rural health facilities serving BPL, marginalized and most vulnerable populations • Intermittent power, • Lack IT staff, • Lack internet, • Sparse mobile coverage • Lack of referrals, or linkage between HIV, PMTCT, TB, • Cost effectiveness and sustainability -- no funds for proprietary licenses, or yearly maintenance fees
  • 8.
  • 9. Results # of Facilities • No Internet • Sparse Mobile Coverage • Intermittent Power • Mobiles, SMS • Smartphones • Internet Rural, Remote City Online Mobile Offline, Disconnected Solutions Solutions Solutions
  • 10. Low Resource Environment Nurses, Clinicians, Adherence Counselors, need health data, M&E program data in knowledge repository • Lack of referrals, or linkage between HIV, PMTCT, TB, or to existing technology systems • Cost effectiveness and sustainability -- no funds for proprietary licenses, or yearly maintenance fees
  • 11. Approach Use of freely available, reusable, tools, “coded in country” Creative commons approach Reusable software and technology across countries and programs Offline Solutions, Disconnected model Local programmers, all IT staff in country (India, Kenya, South Africa) - Offer Programmer training SQL, Agile process, Virus Remediation Low costs, Inexpensive $200-$350 Netbooks , Solar netbooks Solar mobile phones, SMS instead of Smartphones -
  • 12. Naveen Jayanta Piyush Sharma Sanjay . Das: Khanna Rana Ajay Sharma Rajketu Santosh , Singh Ghandi Archana Mahawar Deepika Sain, Kanchan Verma Meetu Rahul Futures IT Team in India
  • 13. Collaborators and Users Users Intra Health International ICAP Columbia University 44 sites World Vision Intra Health International 17 sites Clinton Foundation Elizabeth Glaser EGPAF 16 sites Columbia University Catholic Relief Services - 32 Family Health Inter FHI 45 sites UNICEF Pathfinder International Catholic Relief Services 13 sites DFID Gertrude Children Hospital DOD Walter Reed - 28 Mount Kenya University MOH Kenya Sites Mennonite Christian Charities AIDSRElief 35 sites Ministry of Health AIDSRelief Ministry of Education John Snow International Rakai Health Services Vaccine Research PMTCT , ANC sites 535 sites Elizabeth Glaser EGPAF
  • 14. Health IT Solutions Collectively referred to as IQSolutions 1. Electronic medical records 1. IQCare 2. Independent Technical Evaluations Performed WHO, USAID, CDC Atlanta, CDC in-country, Ministry of Health 2. Mobile Phone solution (IQSMS technology) 3. Visual Dashboards 4. Monitoring & Evaluation Electronic reporting •
  • 15.
  • 16. Clinicians able to review individual patient histories *Clinicians review patient histories, prescribed drugs, ordered tests and results, and progress on care and treatment during the exam
  • 17. demo http://173.203.65.108/iqcare/frmLogin.aspx  Username: user1  Password: 1  Facility/Satellite: 001-01-01-Demo Site
  • 18.
  • 19. Mobile Phone Reporting by Remote Workers
  • 20. IQSMS PMTCT Reports PMTCT Currently consists of 4 types of monthly reports 1. PMTCT Antenatal Clinic (ANC) Monthly Summary Form 2. PMTCT Care Register Monthly Summary Form 3. PMTCT Maternity (L&D) Monthly Summary Form 4. PMTCT Mother - Child followup SummarForm
  • 21. PMTCT Report Data Quality Checks Must Pass All Data Quality Rules, District Office Monthly and Quarterly Reports
  • 22. NUMBER OF CLIENT HAD HIV TEST AT ANC
  • 23. M&E Electronic Reporting System Solar Power Cell phones Orphans Vulnerable Children PDA device (OVC), Most At Risk Population (MARPS), Maternal Child Health (MNH) Ms Access Database Excel PMTCT MONTHLY REPORT PMTCT Antenatal Clinic (ANC) Monthly Excel Only Summary Form Web Internet 118 Desktop ANC 01. New ANC clients this month 8 ANC 02. Previously known to be HIV positive 17 ANC 03. Total number tasted 574 ANC 04. Number of new client had HIV test at ANC 277 ANC 05. Tested HIV-Positive 37 ANC 06. Post-test counseled for positive and negative 574 ANC 07. Number of partners tested for HIV 16 ANC 08. Tested HIV-Positive 4
  • 24. UNICEF Social Cash Transfer Application Futures Group International
  • 25.
  • 26.
  • 27.
  • 28. STEPS OVC • STEPS OVC = Sustainability Through Economic Strengthening, Prevention and Support for Orphans and Vulnerable Children • Program provides – Support for HIV prevention and behavior change initiatives – Reducing HIV transmission – Support for OVC, at-risk youth and adults, and other vulnerable populations 28
  • 33. ICT for Development – Best PC Security Practices
  • 34. District Health Training - Mobile Phone Survey using SMS
  • 35.
  • 36. Held Training of 600 District Health Officers in Kenya On New District Health Reporting Tool Ministry of Health NASCOP SMS 1: Have you entered /Imported data into the new tool ? Yes or No SMS 2: Have you run reports using the new district tools ? Yes or No SMS 3: Have you discussed the new district tools and reports with other members of the district health team ? Yes or No SMS 4: In what district do you work? Your answers are confidential and a Ksh 20 refund will be given for each valid reply
  • 37. Mobile Phone Survey Architecture Survey questions and acknowledgement via SMS SMS Provider service Survey responses/corrections via SMS (Zain/Safaricom) SMS archived in Get SMS data Assessment frontlinesms application DB FrontlineSMS Application content to DB data Convert SMS Request for correction No Acknowledge Assessment Yes (Reimburse airtime) Database Save Valid? (Excel)
  • 38. Graph 1: N Participated = 165; N completed = 101 Percentage participation/completion in the DHPT text message survey by province 8 provinces involved in the survey, a total of 388 interviewees sent some reply; 101 interviewees completed the survey
  • 39. Response duration and times Table 5: Time in minutes to complete the survey Province N= Minimu 25th Median 75th Maximum Mean 131 m Percentil Percentile e Central 12 11.00 22.00 27.00 59.00 5861.00 999.33 Coast 12 5.00 9.00 27.00 54.50 969.00 106.75 Eastern North 5 15.00 17.00 25.00 30.00 31.00 23.60 Eastern South 20 3.00 9.00 18.00 480.00 9703.00 1202.10 North Rift 17 15.00 34.00 50.00 262.00 17561.00 2512.06 Nyanza 22 9.00 19.00 27.00 152.00 17534.00 1722.05 South Rift 19 2.00 15.00 35.00 1623.00 27553.00 3162.63 Western 24 4.00 768.00 1372.50 19012.50 30063.00 9424.38 Graph 2: N: 131 interviewees who responded to at least 2 questions Median times (in minutes) participants used to complete the SMS survey
  • 40. Response duration and times • Most of the respondents attended to the SMS after 5pm • Sending multiple questions drastically reduces the response rate • Re-sending an answered question does not guarantee a response • Contact (physical, by mail or otherwise) significantly increases the response rate • The longer the duration between a response and the next question the lower the chances of getting the next response
  • 41.
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  • 43.
  • 44.