Wendia\'s POB - Point of Business is the perfect solutions for any company wanting to use ITIL for professional Service Management.

1. ITIL Focused IT Service
Management Excellence
Wendia’s
Point of Business
solution
June 6, 2011

2. Why Wendia?
POB Information
New Release of POB comes out every March 1st
16 major in our March year POB 21.12
We’re release on 22nd1, 2010 –of Service
th
Management focus andeach year
25% of annual revenues goes to R&D expertise
Tight integration between modules
One database for entire solution set
Service Management is the
Product developed by Wendia Engineers
Only Thingheavily driven from customers
Enhancements very We Do
requests

3. Why Wendia?
POB Information
New Release of POB comes out every March 1st
Over 450 clients worldwide
16th major release on March 1, 2010 – POB 21.12
25% of annual revenues goes to R&D each year
Tight integration between modules
100% referenceable
One database for entire solution set
Product developed by Wendia Engineers
Enhancements very heavily driven from customers
requests

4. Point of Business – ITIL Compatible ++
Incident Management Service Level Management
Problem Management Service Portfolio
Knowledge Management Service Catalog
Request Fulfillment Availability Management
Change Management Capacity Management
Release and Deployment Management Event Management
Configuration & Asset Management Financial Management

5. Point of Business (POB) Additional Modules & Extensions
Modules
• Team Foundation Server
integration
Service Desk Resource & Time
Management
Management
(SDM) (RTM)
• Crystal Reports
Configuration
Financial and
• Custom Web Forms
& Asset
Invoice
Management
Management
(CAM)
(FIM) • Surveys
CMDB
Project & Change Purchase & • Remote Desktop Control & Chat
Management Inventory
(PCM) Management
(PIM) • MS Exchange Integration
Service Level Business
Management Availability • Computer Telephony Integration
Monitor
(SLM)
(BAM) (CTI)

6. Customer Service after the Sale
Implementation and ongoing support provided by Wendia North America
based in Utah
Assigned / Named Level 1 Support Associate who knows you and your
implementation
Highly professional management of the implementation with an absolute
focus on your short-term and long-term success
Weekly Phone POB Technical Status Meetings
Monthly/Quarterly Status Meeting with Customer Management Team
Quarterly POB Update Meeting to analyze the health and well being of POB,
assistance in applying patches, and review with your team
Access to POB patches and updates

7. Again, Why Select Wendia?
True partners with our clients before, during and after the sale
Thorough process workshops
Deep domain expertise
Speed of implementation & customization
Product flexibility and depth
Modularity and scalability (<10 seats through 4000+ seats)
Ease of maintenance & upgrades
Natively integrated solution, not via acquisitions
Consistency – 21+ years of ITSM focus, ITIL-based & verified