1. quot;From adapting to change, to anticipating
change, today's businesses need is to create
the change, to stay ahead...“
- Ms. Hind Bahwan, Chairperson
Bahwan Cybertek Ltd
Slide 1

2. Bahwan Cybertek Ltd
Slide 2

3. Addressing the needs of the Industry
Cuecent family of products have been developed specially to address the needs of
the financial industry, government, small business and enterprises
Intuitive process-management tool that incorporates components to offer a
business-level process-oriented environment
Provides solid repository features like automatic version management and check-
in/checkout functionality for unpublished processes
An electronic bill presentment and payment solution, it helps banks, utilities, and
government to provide unlimited value by helping their customers manage
payments across services from a single window
Cuecent Cashswitch Solution Suite enables financial institutions and Money
Exchange Houses to leverage payment innovations to attract online customers,
capture new revenue streams, and reduce processing costs
CUECENT FINFLEX is an Application Software designed and developed to provide
a total integrated solution for comprehensive Funds and Portfolio Management
Cuecent Channel Manager is an Integrated Channel Manager that provide a
comprehensive answer for growing banking service needs
www.bahwancybertek.com Slide 3
BAHWAN CYBERTEK GROUP

4. Banking and Financial Services
BCT Products Partial List of Customers
BCT Services
Enterprise Content Management
Data Centre Build Services
for Central Banks
Consultancy, Implementation
and Support
www.bahwancybertek.com Slide 4
BAHWAN CYBERTEK GROUP

5. Government
BCT Products Partial List of Customers
Public Authority
for Social
Insurance
Ministry of Justice
Sultanate of Oman
Government
of Oman
Ministry of Oil & Gas
Sultanate of Oman
BCT Services
One Stop Shop – Business Registration
E Government Initiatives
Enterprise Applications Implementation
Cairo
National Data Centers and Wide Area Government
Network Services e-Finance
CSEPF
www.bahwancybertek.com Slide 5
BAHWAN CYBERTEK GROUP

6. Enterprise Accounts - Corporate
BCT Products Partial List of Customers
CUECENT – HRMS and PAYROLL
CUECENT REACH – PROPERTY MANAGEMENT
GRAND STORES
BCT Services
Enterprise applications implementation
Oracle and SAP Al Mazroui Group
Enterprise Content Management
Enterprise Risk Management
Application and Infrastructure
Managed Service
www.bahwancybertek.com Slide 6
BAHWAN CYBERTEK GROUP

7. Oil and Gas Sector
BCT Products Partial List of Customers
Move The Limit
Bolt – On Applications
Mobile Top Up Solutions
BCT Services
Enterprise applications implementation
Oracle and SAP
Web Cards Management
Application and Infrastructure
Managed Services
www.bahwancybertek.com Slide 7
BAHWAN CYBERTEK GROUP

8. Joint Ventures
• Bahwan DHL is a joint venture
•BCT has been at the forefront of establishing
between Bahwan CyberTek and DHL
a state of the art call center that supports call
center infrastructure requirements for the
• Fourth-party logistics (4PL)
Middle East region
management service to Petroleum
Development Oman (PDO), the
•In the year 2003-04, a five-year contract was
country’s leading oil exploration and
won from Gulf Air to run the contact center,
production company.
worth over US$ 2 Million
• USD 500 Million Contract spanning 5
years.
•First hosted IPCC based contact Centre
offering tremendous operational flexibility in
the Middle-East
www.bahwancybertek.com Slide 8
BAHWAN CYBERTEK GROUP

9. e-Services to facilitate citizen services
• Bridge the digital divide in Oman by using e-services and manned kiosks to
execute utilities and services transactions
• Sanad Citizen Services is over US$12 plus million worth, unique
entrepreneur driven project, aimed to deliver over 26 Government and
corporate services electronically over the web.
Bridging the digital
• Acquired in 2003-04, citizen services are now offered at 150 points across
divide
the country..
Networking Oman using Cuecent
• Awarded 7 year contract by
Government of Oman to manage 300
service centers across the country
• All centers connected through high
speed secure links to BCT’s Secure
Data Center
• Providing middleware and integration
platform using Cuecent for multiple
modes of payments and management of
various utilities entities
www.bahwancybertek.com Slide 9
BAHWAN CYBERTEK GROUP

10. Joint venture for PDO 4th party logistics
• Bahwan Exel is a joint venture between Bahwan CyberTek and DHL
• Fourth-party logistics (4PL) management service to Petroleum Development Oman
(PDO), the country’s leading oil exploration and production company
Project Scope Results
• Provide operational improvements through • Cost savings of 20% on annual
deployment of best practices logistics spend realized in Year 1
• Provide IT solutions to enable efficient • Reduced 3250 Hrs of Rig
operations (e-enabled) movement time.
• Deliver SCM expertise and manage logistics • Successful implementation of i2
operations for 5 years (largest ME logistics TM / TO and support applications
contract)
• Enhanced customer (Well Engg
dept) satisfaction
Challenges
• First of its kind – solutions
• Inefficient logistics management developed for O & G industry
• Redundant expenses – need for cost reduction • HSE standard improvements
by 15% over five years
• Positions PDO as a concept
• To replace obsolete IT systems & solutions leader in the O & G industry
• Focus on core competencies : To extract more • Better cargo consolidation,
oil efficiently from the fields visibility and reduction in delivery
errors
• High cost of oil production compared to other
GCC Countries • Enhanced focus on core
competencies
• HSE Concerns
www.bahwancybertek.com Slide 10
BAHWAN CYBERTEK GROUP

11. 4PL Growth Model
External Service Providers
Service
Provider
GROWTH OF 4PL MODEL SINGLE CLIENT Service
Service
Provider
Provider
Initial core focus on achieving cost 4PL operates and Complementary
Primary Client(s) Partner(s)
savings and adhering to contract KPI’s manages a Logistics Strategy
Logistics Strategy
Assets
comprehensive supply Re-engineering skill
Assets
4 PL Re-engineering skill
Working Capital
Fully evolved 4PL model aimed to fully Best practice
Working Capital
Best practice
Operational expertise
Organization
chain solution for PDO Operational expertise benchmarks
Operational Staff benchmarks
satisfy PDO SC activities and to Operational Staff IT systems develop
IT systems develop
extend to other clients
TECHNOLOGY Client
Client Client
Client
Value
Tier 1 Client
Client
SC STRATEGY 3PL
Tier 1
Secondary External clients
3PL
PROGRAMME MGT (limited in number)
e
ng
LLP Well
3PL / 4PL partnership to market SC a
Control
Ch
- HSE
Eng.
Tower - SYNCHRONISATION
- Ops
solutions, capitalising on capabilities
ed
pp
and market reach of both - COLLABORATION
PDO e
St
Tech
Proc.
Logistics
SINGLE CLIENT 4PL develops and runs a supply
-Cargo
-Ops
chain solution for multiple
ge -Contract
an industry participants
Ch
ed Common vision
Actual
DHL
pp
PDO BCT LCC 3PL MOG
Exel
e
St Full scope 4PL-Market potential
of 150 M $
Feb 2005 Aug 2007
June 2009
Ongoing
Time
We are here
www.bahwancybertek.com Slide 11
BAHWAN CYBERTEK GROUP

12. Infoline – outsourced call center operations
INFOLINE is a vision shared by the joint venture partners BCT, Omantel
and PEIE. It is a customer contact centre based at Knowledge Oasis
Muscat, Sultanate of Oman.
• BCT has been at the forefront of establishing a state of the art call center
that could support call center infrastructure requirements for the Middle
East region
• In the year 2003-04, a five-year contract was won from Gulf Air to run the
contact center, worth over US$ 2 Million
• First hosted IPCC based contact Centre offering tremendous operational
flexibility in the Middle-East
Networking Oman using Cuecent
• 300 Seat State of Art Integrated Customer Contact Center
• Current Clients – Gulf Air, Oman Telecommunications and OIFC
• Communication channels include voice, email and web
• Delivers the best of private and IP Networking
• Implemented on top of the line Cisco and HP technologies
www.bahwancybertek.com Slide 12
BAHWAN CYBERTEK GROUP

13. Pan-African e-Network Architecture
CISCO HALL
CISCO HALL
INTELSAT
704/906/Entelset/RASCOM
University No.1.
University No.2
CISCO HALL
Datacenter
5 Super Specialty
University No.3
Hospitals (SSH)
TCIL Hq.
5 University
CISCO HALL
Centers
University No.7. 53 Learning
Centers
53 Patient End
SSH No. 3
SSH No.2
Locations
SSH No.1
HUB
EQPT
53 VVIP Nodes
IPLC
ISP POP
ISP POP
R1
R2
Landing Station Landing Station – Senegal
SSH No. 12
INDIA END AFRICA END
13 www.bahwancybertek.com Slide 13
BAHWAN CYBERTEK GROUP

14. Existing infrastructure
• 10+ servers Up to 1.5TB hot storage
• 2MBPS bandwidth both ways
• Virtual Vault technology
• VPN with delivery sites
• 24X7 available & secure
• Clients Sites Hosted
Infoline Data Center
Sanad Service Center
www.bahwancybertek.com Slide 14
BAHWAN CYBERTEK GROUP

15. Existing infrastructure
Training Center
BCT Chennai
Chennai Data Center
• 25+ servers
• 4TB hot storage + 9 TB grid storage
• 2MBPS bandwidth both ways
• VOIP Network
• VPN with delivery sites
• 24X7 available & secure
• OLTP & Real Time Applications
Hosting
www.bahwancybertek.com Slide 15
BAHWAN CYBERTEK GROUP

16. IT - Education
www.bahwancybertek.com Slide 16
BAHWAN CYBERTEK GROUP

17. Sample Customer List
Banking and Financial Services Retail & Distribution
• Thomas Cook Al-Rostamani (T-Care), UAE • Al Khan Foodstuff LLC, Oman
• National Bank of Dubai, UAE • Grand Stores, UAE
• RAK Bank, UAE • Ingram Micro, India
• Bank Muscat, Sultanate of Oman • Electronics Company Ltd, Oman
• National Bank of Oman, Sultanate of Oman
• Webster Bank, USA Oil Refineries and Gas
• Statestreet Bank, USA • Oman Refinery Company, Oman
• Bank of India, India • BP Oman (Now Oman Oil Marketing Company)
• Canara Bank, India • BP UAE
• Shell Oman
• MB Petroleum
Government
• Sharjah Chamber of Commerce and Industry, UAE
• Sharjah Economic Development Department, UAE Logistics
• Abu Dhabi Department of Finance, UAE • Bahwan Exel LLC, Oman
• Dubai eGovernment, UAE • Petroleum Development Oman
• Ministry of Finance (MOF), Oman • Truckoman LLC, Oman
• Ministry of Housing, Electricity and Water (MHEW), Oman
• Ministry of Defense, Oman Manufacturing
• Thermax Ltd, Pune, India
• Madras Rubber Factory, India
Free Zones
• Sharjah Airport International Free Zone • Fine Tissues, UAE
• Consultancy Services provided for Dubai Ports and • DUBAL, UAE
Customs and Free Zone
Aviation
Research/Non-Profit Organizations • Oman Aviation Services Company SAOC, Oman
• International Center for Agricultural Research in Dry • Gulf Air, Oman
Areas (ICARDA), Aleppo, Syria
Pharmaceuticals
Utilities & Power • National Pharmaceutical Industries Company, Oman
• Electricity Holding Company, Oman • Ebin Rasheed Pharmacy LLC, Oman
• Oman Investment and Finance Company, Oman
• Dhofar Power Company, Salalah, Oman Large Group Companies
• The Bahwan Group of Companies, Oman
Telecommunications • Al Aqili Group, Dubai
• Etisalat, Egypt • Al Mazrui Group, Abu Dhabi
www.bahwancybertek.com Slide 17
BAHWAN CYBERTEK GROUP

18. Echelons …
www.bahwancybertek.com Slide 18
BAHWAN CYBERTEK GROUP

19. Recent press
www.bahwancybertek.com Slide 19
BAHWAN CYBERTEK GROUP

20. Sustainable competitive advantage for BCT
• Bahwan Cybertek has its presence in key markets in Middle East (Fastest
growing software services market), USA (Largest software services
Presence in key
market) and India
markets
• Strategic partners in Bahrain, Far East and South Africa
• The company is focused on BFSI, SCM, Telco, Oil and Gas, Government,
Retail, and Utilities
Vertical focus
• These verticals and highest spending verticals in the services being
offered and can be termed as high growth verticals
• As evident from the order book, most of the business comes from long
Duration of
term orders
contracts
• The unique combination of offshore- onsite and near shore is used with an
Business model
objective of optimizing the cost of services to the clients and improving
and pricing
speed to market
• Hybrid lines of business with no dependence on specific geographies,
De-risked business
clients or service offerings
model
www.bahwancybertek.com Slide 20
BAHWAN CYBERTEK GROUP

21. Services Offering – Application Management
Services
Business Transformation Transform
Management it
for me
Applications
Process Efficiency
Manage it
Outsourcing with me
Shared
Delivery Services
Help me
do it
Applications
Management
Applications
Tell me
Management
Application
what
Application
Development
I should do
Development
Extent of change
www.bahwancybertek.com Slide 21
BAHWAN CYBERTEK GROUP

22. BCT has grown steadily since inception
Established in 1999 BCT has emerged as a significant player in Global IT solutions and
services, and is fast emerging as a world-class business transformation company
Over
100%
CAGR in the
last 3 yrs
rowth
Revenue G
IT Consulting, Next Level of
Supply Chain
Outsourcing
Oracle Thought
Management
Services,
Implementation, Leadership in
Consulting,
Application Training
Cuecent Services &
Customized BPO
Infrastructure Banking
Products - Product
Solution,
Services Industry
Cashswitch Offering
IBM –
Focus
Joint Offering
ISO Certification CMM Level 4 CMMi Level 5
USA, India Muscat, UAE Virginia, Bahrain, Indonesia, Egypt, Libya, UK
2000 - 2002 2003 - 2004 2005 - 2006 2007 - 2009
1999
EU, North Africa, China, S.A., Singapore
www.bahwancybertek.com Slide 22
BAHWAN CYBERTEK GROUP

23. Thank you
www.bahwancybertek.com Slide 23
BAHWAN CYBERTEK GROUP