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FRIDAY TRAININGS




 http://itnig.net/en/events

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   twitter @itnig
HASHTAG #ftrainings
Hi!
   I’m Bernat Farrero
I work at Camaloon, the place where people create and
             order their custom products
At Itnig, I join entrepreneurs in their hunt for a business
                           model
truths
The unspoken
UNCERTAINTY
Startup is
Entrepreneur teams
        are          NEWBIES
we reinvent wheels
  and by doing so, sometimes...

We find out different ways to solve problems,
new forms of value, new markets, new tools
    and that is our biggest competitive
                 advantage



                        The 12 monkeys paradox
Our lever of success is the framework we
                 set for

experimentation



           the scientific method
In Lean Startup terminology




  We need to be flexible and agile
which basically means
Startups need
crossfunctional thinking.
People working on features
       or campaigns
 must see and understand
      the big picture

     Set clear specific measurable goals for every task
experiment and understand results, if you don’t... it’s waste

 All goals are ultimately business goals... otherwise they are
                             waste


     To prevent waste, everyone should define and track a
           set of metrics for each experiment / task
So let’s focus on METRICS
zillions of users
  revenue clicks impressions page views
 pins fans followerslow bounce rateopen rate


        vanity metrics                    (for investors)




                       vs

    actionable metrics                    (to understand
                                          your business)




profit ctr transactionschurn reach LTV
activations
          conversion ratettpvirality coefficient
We’re doing GREAT!
Really?
AARRR!!!
Man, you better work on
       Revenue

•   Lead Generation, new users, optimize CAC

•   Improve Conversion Rate, reduce TTP

•   Increase Average Purchase Value (UP-Sell,
    CROSS-Sell)

•   Improve Retention, repeated purchases, better
    LTV

•   Improve Virality coefficient, or reach
Global business metrics
        (5-10)
 Revenue   CAC Transactions Average Purchase Value

General Conversion Rate LTV   Time To Purchase

 Uniques           Churn            Virality Coef

Experiment-based metrics
         (1-5)
Specific Conversion RateFunnel Analysis     Clicks

 Cohort Analysis Page bounce rate    CPA
   Time from event to
                             CTR     CPC
         another
   Number of times something
             happen
A useful tool: Kissmetrics
A useful tool: Kissmetrics


   Action in our site

                  We send an                i.e. Product
                                          added to the cart
snippet                EVENT
   &
cookie
               It might include
                                            i.e. Quantity
                  properties



     KM stores it                      Metrics | Reports
 All events are tight to each People
Metrics
   Dashboar

Properties and Segments

                   Transactions
Funnel Analysis




All relevant flows should have a funnel defined
Funnel Analysis
Cohort Analysis
Cohort Analysis
People Analysis
People Analysis
The messy LIVE tab
Don’t forget qualitative analysis
Inspectlet example
That’s all
I hope you turn your life into a
             great

    EXPERIMENT


              Thanks for listening!
               @bernatfarrero

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Bussiness Metrics (Friday Training at Itnig)

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