This document summarizes a presentation about deploying mobile devices at large scale using Microsoft Exchange Server and Windows Mobile. The presentation covers infrastructure requirements, procurement considerations, provisioning tools, device management, support needs, and lessons learned from Microsoft's internal deployment of over 40,000 mobile devices. Effective planning of infrastructure, standardized device selection, centralized management capabilities, and end-user support are key to a successful large-scale mobile rollout.

2. Jason Langridge Enterprise Mobility Solution Specialist Mobile Communications Business Group Microsoft E-mail: [email_address] Blog: http://blogs.msdn.com/jasonlan ITP202 How Can You Deliver E-mail to 40,000 Users with Exchange Server and Windows Mobile?

5. Business Wants Connected Mobility Solutions YOY % shipping growth 35 30 25 20 15 10 5 0 CAGR 2006-2010 Source: Gartner Dataquest, and IDC 2006 18.6% Mobile PCs 5.8% Mobile Phones 3.9% Desktop PCs 34.1% Converged Mobile Phones

8. Exchange Mobile Access Deployment Exchange Front End Server(s)/Client Access Servers Mailbox Server Mailbox Server Internet (Cellular Networks) Wireless PDA HTTPS (443 ) Smart phone Wi-Fi PDA Wi-Fi Smart phone Internet (802.11x - hotspots) Wi-Fi PDA Wi-Fi Smart phone Wireless Intranet (802.11x) Corporate Network ISA Server (Optional) HTTPS (443) Outlook from home (rpc/http) OWA from kiosk or from home Wi-Fi Laptop Wi-Fi Laptop Wired line Wireless line Legend

11. So Many Devices to Choose From! > 140 Windows Mobile phones worldwide

13. Device Decisions When someone Senior asks for an unsupported device... Line of Business Collaboration Concierge

17. Device Management Challenges Enterprise Mobile Operator Ensure device data protected Enable secure network access Deploy rich device apps Ensure secure device Ensure reliable device Operator-specific configuration Enable rich device services Data access anywhere/anytime Ability to run rich applications Ensure secure device A reliable and secure device Device Owner

23. MOM Availability Report

24. Exchange Server 2007 Device Management

25. Mobile Operator Management Tool

31. DMSEC Partner Capability Matrix * The Odyssey solution has an optional console and can support other third party consoles. While Odyssey does not have its own reporting tool, they support the standard reporting tools in the marketplace. ** The iAnywhere solution included in the DMSec Offer represents a subset of the entire Afaria solution and does not include security components. Only Afaria Session Manager, Afaria Inventory Manager, and Afaria Configuration Manager for the Windows Mobile platform are included. FEATURES ODYSSEY* iANYWHERE** TRUST DIGITAL CREDANT Centralized server No Yes Yes Yes Data encryption No No FIPS 140-2 (3DES, AES) FIPS 140-2 (3DES, AES) Removable storage encryption No No Yes Yes Selective encryption No No Yes Yes Authentication Yes Yes Yes Yes Asset management Yes Yes No Yes Network access management No No Yes Yes Device provisioning Yes Yes Yes Yes User self-provisioning & self-help No No Yes Yes IT policy admin. w/dynamic policy updating No No Yes Yes File management Yes Yes No No Automated application updating Yes Yes Yes No Selective function/application control No No Yes Yes Remote control Yes No No No Diagnostic tools Yes Yes No No Device backup No Yes No No Local device wipe No No Yes Yes Remote device wipe No No Yes Yes System access/mgmt. Yes Yes Yes No Image distribution Yes No Yes No Logging Yes Yes Yes Yes Reporting No Yes Yes Yes Selective Bluetooth mgmt No No Yes Yes Exchange integration No No Yes Yes Active Directory integration No Yes Yes Yes SMS integration Yes No No No Private APN support Yes Yes Yes Yes

41. Topology Dublin: - ExternalURL “https://emeamsg.microsoft.com/...” Singapore: -ExternalURL “https://apsmsg.microsoft.com/...” Sao Paulo: -ExternalURL “https://spamsg.microsoft.com/...” Redmond: - ExternalURL “https://msg.microsoft.com/...”

43. Support Call Generators 15% 11% 7% 4% 63% Help configure install Other symptom Corp WLAN configuration Request for information Mobile operator connectivity failure

44. Self-help End-User Documentation (Intranet) 05/26/09

45. 05/26/09 Self-help End-User Documentation (Takeaway Guides)

46. Microsoft Provisioning Tool

52. While You're Here Fill out your session evaluation Enter to win a Windows Mobile ® phone or Zune™ Geek out with a huge rack of servers Enterprise Mobility in Action is in the Expo Hall Meet the geeks The Expert Cabana is packed with MEDC speakers and MVPs

53. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.