1. KATHY HERNANDEZ
3740 Goodwin Ave N. Oakdale, MN 55128| (651) 328-1481
Kathynbug@comcast.net
EXPERIENCED PROFESSIONAL
Management
Highly Knowledgeable professional with expertise in management. Results-driven with a proven track record of
being proactive and able to maintain all daily projects. Dedicated to promoting company’s growth and brand while
providing superior customer service.
 Customer Service
 Project Management
 Strategic Data Analysis
 Team Leadership& Adaptability
 Conflict Resolution
 Competitive Intelligence
 Communication Skills
 High-Level Professionalism
 Time Management
 Accuracy & Attentiveness
 Organization & Planning
 Goal Oriented
P R O F E S S I O N A L E XP E R I E N C E
Educational Credit Management Corp., Oakdale, MN
Account Specialist, 2012 – 2016
 Utilized systems to verify borrower information, documentation and provides accurate course of action
taken.
 Managed outbound dialer to contact clients with defaulted loans and negotiates a payment plan.
 Performed secondary follow-up on customers and advised customers of necessary actions and strategiesfor
debt repayment.
BMO Harris Bank, Woodbury, MN
Teller Manager, 2007 – 2012
Received awards for outstanding customer service and balancing within the top 3 percent.
 Recruited, interviewed and trained all bank tellers on banking policies and job duties.
 Planned and conducted new employee orientation and intermittent reviews and audits to ensure
compliance along with providing guidance as necessary to ensure performance standards are met.
 Established relationships with individuals and business customers and network within the communities to
find and attract new business relationships.
 Became a part of the President, Secretary and Host of business networking International group for 3 years.
 Ensured adequacy of currency and coin supply, and prepared error free daily settlements of teller cash and
proof transactions.
US Bank, Blaine, MN
Teller Manager, 1986 – 2007
Received several awards for Identifying Fraud during my US Bank career.
 Ensured branch teller goals and objectives were achieved and monitored and accessed workflow.
 Resolved issues and discrepancies concerning customers’ accounts while identifying transaction mistakes
when debits and credits do not balance.
 Managed business development, monitored sales and status of bank services and products.
 Assisted with optimal branch operation and the development of operational procedures.
 Ordered daily supply of of cash and prepare work schedules for staff.
 Reviewed collection reports to determine status of collections and outstanding balances.

2. KATHY HERNANDEZ
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E D U C A TI O N
High School Diploma